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Lois of Guysborough, NS December 27, 2008
My children are expecting a visit from their dad. He gets time off once or twice a year to visit them for 4 or five days travelling from Bangkok Thailand to Halifax, nova Scotia. He is currently stuck in Toronto. They delayed the flight for about 5 hours and then told them it was cancelled and gave them a 1-800 number to call for air canada. No other assistance was offered. He has only 4 days with his daughters and has travelled so far only to be stranded by air canada.
I can not believe that they can cancell your flight and then expect you to find your way to you destination on your own. and pay for it. Still don't know how or even if he will manage to get here in the time alotted for the trip. There will be some very sad little girls for the next few days and a some very disappointed parents.
economic damage done- couple thousand dollars down the drain in travell costs with the possibility of not even seeing his daughters. The emotional damage- pain and suffering of the entire family I can only begin to imagine the fallout. We have been planning this since August. Wayne of Thunder Bay, ON December 5, 2008
I purchased 3 airline tickets for my father to travel after the death of my mother. These tickets were purchase over 2 months in advance. Within a month of his first flight to leave St.John's for Thunder Bay he has taken a heart attack and has been told he can't fly. AC charged a total of 1117.00 for the 3 flights and only issued a credit of 766.00. Then will charge 150.00 to rebook later. The third flight to get him back home will not be refunded or credit issued at all. They have had ample time to rebook the seats to somebody else and make even more money from them. Why is this corporate giant allowed to rob the public like this. I suggest they change thier name to AIR JAZZ because they are an embarrassment to Canadians and should not be permitted to use the word Canada in the name.
I will never again consider Air Canada for anything to do with travel.
P of Scotchtown, OTHER October 9, 2008
Background: a flight from Calgary to Halifax = 248.50; flight from Calgary to Sydney (Nova Scotia) with a stopover in Halifax = 439.60 Issue: during TAKE OFF from Halifax heading towards Sydney the plane came to a halt on the runway. After sitting on the runway for 45 mins the pilot informs us that there is a problem with the spoiler (thats the thing that keeps the plane in the air btw) and that we have to go back to the terminal so they can get another.
After the hour delay mixed with mech problems, I found myself very uneasy with getting on the plane and opted to stay in Halifax with a friend whereas I was told there would be a partial refund of the flight cost because it was partially used to get from Calgary to Halifax.
REFUND: 70.30 when there is a 191.10 difference between flying to Halifax and flying to Sydney from Calgary. This is beside the fact that it was 40 cab to my friends place in Halifax and another 60 to get a shuttle cab from Halifax to Sydney. Moreover, it was a 6 week wait to get the refund and they refuse to answer emails regarding this issue.
Gerald of Santa Monica, CA August 10, 2008
I arrived well over two hours early for return flight from Toronto to LAX and checked in. Despite having chosen a seat during my internet ticket purchase, no seat assignment was printed on my boarding pass. Ticketing and luggage matters were handled smoothly initially.
Well before boarding commenced I lined up to receive seat assignment, but the single agent handling all pre-boarding matters was so busy with phone calls, etc., he required 40 minutes to service only the 8-10 passengers ahead of me. Consequently I was only assigned a seat at the very last minute-after standing unnecessarily in line-and boarded. I received a window seat but needed an aisle seat since I must use the toilet frequently. During the flight an attendant handed me a message stating that my luggage was not aboard the flight.
The boarding agent did not call for assistance, thus not only delaying the flight's departure, but the flight attendant then lied about the reason for delay in his PA announcement upon takeoff. The boarding agent had every reason to know that the luggage of last minute boarders would not be loaded, since security requires that flyer must be boarded-or at least have a seat assignment- before his luggage will be loaded. Since the boarding agent was so far behind, many other passengers had their luggage withheld, yet no steps were taken to augment the sole clerk at the lost baggage office at LAX, thus increasing delays for passengers since registering a lost bag is a fairly lengthy process.
The in flight video was screwed up from the beginning but it took the crew 30+ minutes to realize it and initiate a lengthy re-boot. When AC's video is not functioning it is maddening to deal with, since there is not indication that it is mis-booted. It simply acts as if it should work, but doesn't. Only 5 minutes before boarding the agent announced that the purser was not given change for on board purchases. At this point it would have been impossible for passengers to race 100 meters to attempt to get change. It was simply idiotic.
Kent of Victoria, OTHER August 8, 2008
Air Canada refused to take my dog as checked baggage despite Canadian Transport Agency ruling then subsequently their own staff and communication problems I had - read small nightmare due to management policy Ihave lodged a formal complaint
- 409 - much anxiety - unnecessary anxiety for my dog - Air Canada ignoring intent of govt judicial body ruling
Robert of Duncan, OTHER January 22, 2007
Air Canada's customer service is a fiasco, and the claims process is a bad joke. Air Canada is giving Canada a bad name, and I hope they finally self destruct sometime soon. I paid 1230 to fly round trip Victoria/Prince Rupert, BC in late August. When I arrived in Prince Rupert on August 20th, one of my bags was very badly damaged. The bag was ruined as (it looked like it was stuck in a conveyor) a huge hole was worn through the bag. Two items in the bag were also ruined and one item was lost due to this damage. AC has no process to deal directly with airport staff to initiate a claim.
I was given the run-around and eventually submitted a written claim. I spent a couple hours filling in AC forms and included original receipts to sustantiate a claim for over 500 in damage. I received a partial payment of 130 and a letter that denied liability for damage that was entirely the airlines doing. They basically deny liability for 99.9% of items that are commonly packed in baggage and deemed tariff restricted by AC. My goods were not fragile, in fact the destroyed items were ruggedly built and intended for rough use outdoors.
This attempt to deny responibility for damage AC obviously caused is heavy handed in my view. I spent several hours trying to deal directly with AC staff at both the Prince Rupert and Victoria airports. The agent in Victoria took my damaged bag and told me it would be replaced in a couple of weeks. It is 20 weeks later and still no replacement. I informed Ms. Lisa Ross (customer advisory rep.) on Oct 20th of this oversite, and I informed her that it will cost me 62.15 in addition to my original claim. I can only assume they want to deny liability for this too. Who knows what other options may be available to me to persue a claim? Is small claims court an option? On principle, I will follow up this matter in small claims court if this is an option. Bob K.
My cost to replace 3 damaged items and 1 lost item totals 570
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