Complain about a product or service

Air India

subroto of chatham, NJ October 29, 2009

on 25th of september we went kolkata via air india fligh AI 0102. we arrived at Delhi 4.45 PM then we learned that Air India pilot are on strike. we were moved from one terminal to another terminal untill 10.30 PM. We could not go to Kolkata on that day. We rented car and we have to Rs.2,200/-. we want compasation from Air India

Yogeshwari of woburn, MA October 7, 2009

I had open e ticket from Boston to Mumbai which I wanted to confirm it. I called air india at 1-800-223-7776 and asked the avilability. They confirm the newyork to mumbai segment but did not confirm boston to newYork JFK segment.After calling them 5-6 times finally they confirm the both the segement on 6th of October evening for travel date 8th of October with fare difference US dollor 63. Which they can not accept credit card. Each time I called them I am getting different answer that I need to pay at the counter. Some one say I need to do fedex because Air india does not have office in Boston. No one properly know what how should I pay extra fare. Without extra fare they can not issue e ticket. Finally I got call from Air India at 6th of Oct at 9.00 PM. that I can pay that amout at Mumbai office. I asked my relative to pay that amout but people are so rude at Mumbai office that they were asking for 200 US dollor extra to issue ticket...know one know what is in there system. Everytime I call I got different answer. I have to asked one of my relative in Newyork to go to newyork office on 7th of October to pay money. I am flying on 8th of Oct. and donot know status of my ticket as of 7th of Oct...Same on Aitr India and customer service as well we whole management. It would be easier for them and custome if they would just accept credit card and answer consistenetly. I am very angry and frustrated...never ever recommand to fly in Air India. What is I do not have relative in MUmbai and Newyork..I can not use my open ticket...nice way to make people fool and make extra money..Nice job Air India.

Shyamal of Plymouth, MA September 11, 2009

Very RUDE! and Unprofessional I have never seen customer service this unprofessional and RUDE helpless, ignorant, and treat customer like shit. I called 1-800 Number for three days in a row to get Ticket reservation

First Time: Tickets are not available (Unless you are willing to pay extra 30.00 on each tickets) Second Time: Tickets are available but seems like American Airlines Computers are not able to sync with AI servers - Please call after 30mins Third Time: Called after 30mins - Tickets are not available (Unless you are willing to pay extra 50.00 on each tickets) Fourth Time: Willing to pay extra 30.00 for each ticket now - tickets are available but not confirmed

Return Call from AI: Your tickets are confirmed (When i checked they booked totally different timings) Fifth Call: Now tickets are available without 30.00 extra but you can not change it because your tickets are already confirmed Sixth Call: This time i called NY office - in ticketing dept - Person i talked to seemed like very seasoned fella how to handle Unsatified customer with answer like LIVE WITH IT, This is what we booked and you have to take it - and he gave me suggestion - as you have 15 hours layover at NY - Why don't you call your friend or family so they can take you for Site seeing (What a BULL - Like i stayed in US for 5 months and didn't visit NY)

Tom of Syracuse, NY September 1, 2009

We travelled to EWR from COK with a stopover in FRA for a week. We lost all 5 of our bags at FRA. One was sent to our hotel in Paris the day before we returned to EWR. Two were picked up from FRA airport. Airline don't know where the other two pieces are. Today is 9/1/09 and still no news about two of our bags and no compensation. Air India messed up our vacation in Europe big time.

Bala of Piscataway, NJ August 31, 2009

I have emailed and spoken to representatives about the poor services when I flew from Mumbai to Newark via Frankfurt on 8/12/09. The feet and calves got swollen up from the heat being pumped on to my feet (window seat). The air hostess stated that the grill cover may have fallen out and causing the heat to penetrate through.

Pal. of Woodside, NY August 19, 2009

Myself with wife travelled from Kochin/Bombay (India) to JFK, New York and arrived at JFK on Aug.17th, 2009 at about (Apx) 7 AM , however upon our arrival we lost our baggegs ( 4 boxes) , hence we made the complaint at Air Port (JFK< New York). Today is 19th Aug, but still we have no information from the Air Line Offices. In spite of my repeated atempts thru phone to Air India Office and Air Port, still am not getting any information. I left message at their answer machine, but still no response from them.

manni of flushing , NY July 24, 2009

i been charged twice of changing the flight date. 1st charge from JFK airport on may23 09 and 2nd charge when i was coming back from india(delhi)airport the amount of 125 due on 23 june. i only changed date from new york, not from india, due to poor custmor service there was a massege in the computer please collecte the amount of 125 which i had paid in JFK airport. this is how they left me with no option.

Anita of West Lafayette, IN April 7, 2009

Anita of West Lafayette IN (04/07/09)
RUDE! I have never come across customer service reps in this day and age who still consider customers as poor, helpless, ignorant, and people with no power. They make you wait for a long time and then someone comes on the line and tells you that they cannot help you. I have an open ticket with AIR INDIA.. I came to the US, now, they are not able to reserve tickets for my return. They are not willing to refund the money either. Nor, are they willing to try different dates to see when a seat may be available. They lack the patience, perseverance to help a customers, and the necessary attitude to be in customer service.

Rarely you will find a rep who talks to you kindly uses words like PLEASE and THANK YOU. The tone of their voices are so rude, sometimes you think they are going to beat you up over the phone! Often you will find them being abusive, asking you questions like, Why did you buy open tickets? Sometimes you almost hear them saying, Why are you calling me? When I called AIr India they could not confirm my tickets.

It has been emotionally tiring dealing with AI and talking to the reps who treat you like shit. Second, economically, the damage is about US 3000. I still do not have return tickets to India. I am trying to book tickets for my whole family so that damage is more.

Carlos of Miami, FL February 14, 2009

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