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Air India

Carlos of Miami FL (02/14/09)
To whom it may concern: I bought airline tickets on Priceline.com leaving NYC to London in the year 2007. (The information is pasted below this email). Unfortunately I was unable to fly due to my father becoming ill. I was told that I, as well as, my travel companion would need to fill out a claim form (within 30 days) with the proper medical documentation justifying my father's condition. Everything was completed well within the time frame and sent with delivery confirmation from the post office. It took me weeks of trying, until I was finally able to get ahold of someone to help me. When I did, I was told that all documentation had arrived, however the lady helping me was not able to give me any more information. I was told that I would recieve a call or email by someone at Air India. She also said that she did not make a final decision on the refund but that everything required on my part was complete.

All I needed to do was wait, and if I did not get my money refunded, at the very least, I would receive credit from the airline that would allow me to fly on a future date. I want to know why after multiple emails, I have never received a response. Ive also called every number AirIndia provides, only to be hung up on, transferred to a recording, or told they do not handle my specific case. Since then when I have contacted the Air India office in New York City (the only number where I was once able to receive some kind of information), I am told to call the 1-800 customer support line. All they do is refer me back to the NYC office, saying that they cannot help me.

So everywhere I turn, I get sent back to the place I just came from. What can I do? How many years must pass in order for me to get some help or true customer support?  Flight Information - Friday , July 13, 2007 (Arrives Saturday , July 14) Air India Flight 102 6h 45m 3441 mi New York City - John F Kennedy Intl (JFK) New York City, NY Departs: 07:45 pm on Friday, Jul 13 ToLondon - Heathrow (LHR) London, United Kingdom Arrives: 07:30 am on Saturday, Jul 14 Aircraft Boeing 747-400 (Jet)

This money has put me out 830 dollars, which I cannot afford to lose.

Rajnish of San Jose, CA February 5, 2009

Rajnish of San Jose CA (02/05/09)
They cancelled the flight without informing me. When ?I contacted them they informed me they have given other flight but by the time the connecting flight will reach, the alternate flight will depart. This is the booking for my very old aged grand parents who can not change the terminal/aircraft as they are old aged and don't know any language other than Hindi. In alternate flight they need to change the terminal in singapore and need to wait for long time to get the next flight to Delhi, which will not be possible for them. The previous flight which I booked was direct flight to Delhi from LA. They don't even need to change the air craft.

Rabbi of Jamaica Hills, NY January 13, 2009

Rabbi of Jamaica Hills NY (01/13/09)
I am US citizen and planned to travel to India on Dec 23rd 2008 to attend for a convention. Due to the terror attack, the US State department issued an alert saying US citizens are advised not to travel to India. Therefore, I had to cancel my travel to India due to terror alert.

Air India is refusing to refund my ticktes (roughly 1850).

My Airline tickets worth 1850 purchase on 10/06 see below. I am in a lot of stress now and have to spend hours trying to follow on on the issue and Air India LTD is not responding at all. Moreover, during this financial crises I short of cash and this is causing financial hardship for myself and my family.

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