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Nathalie of Bronx, NY April 18, 2009
Air Jamaica is suppose to be the best airlines when flying to the Caribbean and I find that they are very unreliable, unmannerly and very disrespectful. My departure date was 4/16/09 on Flight # JM0090 leaving from JFK going to BGI at 12 50am but was delayed until 2am. Upon check in, I was told i was over weight with one bag which was 58lbs. I transferred my belongings from one bag to the next. I return to the representative and the same bag that I overweight that I took stuff out of went from 58lbs to 61Lbs.
I went back for the second time and transferred more things out of the overweight suitcase but this time i went to another representative which was just as rude as the first one. She asked me to put the bag on the scale and give her my passport, which I did. I found something was strange. When i give her my passport she had to call to verify if I was on the flight or not but the first representative didn't do that. At this time Im getting very upset. The service is poor, and the representatives were nasty. After putting the tags on the bags, I then had to take then to the bag area where they scam them.
I left the bags there and left (everyone was doing that). The plane landed in Barbados at 7 07am. I went through all the procedures I had too before going to get my bags. I stood there waiting and looking for my bags but only saw one. At this time, there is only one bag on the belt and it is not mine. I saw a representative at the airport and I told her what happen, she went downstairs to the luggage dept to see if it was there and there were no more bags from air Jamaica. I waited for about and hour to fill out the lost luggage claim and they say they would call me if they hear anything.
As of right now nothing I called Air Jamaica in New York (Jfk) but no answer. I even have my family calling and still nothing. Im calling here in Barbados and they havent heard from Air Jamaica in nyc. My clothes, personal hygienic things, shoes, undergarment, medication, jewelry, beloved grandma antiques, cell phone and camera charger are in that suitcase and still no word from Air Jamaica.
I even went to Air Jamaica track baggage delay to see if i can locate my bag, they ask for the tag number. When i did enter it, it says Sorry, there were no baggage records found for this tag number. Please check the baggage tag number on your ticket stub, and that was for the missing bag. I also enter the tagged number for the bag that I received and I received the same message. Jennifer of Miami, FL December 26, 2008
Air Jamaica Consumer Services My husband and I Carefully planned a Christmas vacation in Jamaica, this was supposed to be a particularly special Christmas for me because since I left my homeland 29 years ago, this would have been my first time returning for Christmas. First our journey started out at the MIA with an overweight luggage, we had to pay US75.00 for that, Air Jamaica did not take into consideration that the Christmas tree was under 30 pounds in weight. We arrived on Monday, December 22nd an hour later than we should have just to spend another hour wondering where our bags were. We received one bag which contained some of my clothes. My husband did not get his bag (which he paid US75.00 for overweight) We did not get our bag which contained our food, and of course the Christmas tree was also AWOL.
We were told by the Air Jamaica agent that our bags would arrive the following day. I explained to the agent that we did not have a way to return to the airport to pick up the bags and if they could be delivered to us, she said they could be delivered but we would receive a call before delivery. With this confirmation we left.
However, the following day when we called we were told to call again later that day. This went on all day just to find out that our bags were still in Miami. The 23rd was my birthday and do I have to tell you that it was ruined because my husband did not have any clothes therefore we could not go anywhere we did not have any toothpaste and we were just like sitting ducks waiting for a call from the airport which never came. We called the airport again and again just to be told to call back at a later time. On Wednesday the 24th we could not take the uncertainty anymore so we went out and bought some clothes, toothbrushes and toiletries, an expense we did not anticipate. We later found out that day that the bags were at the baggage claims office.
I asked if our things would be delivered and the agent said yes but it was not certain what time, she said it could be up to 10:00 pm for delivery but it still was not a guarantee. We had been without our belongings for three days and we could not take any chances so we had to pay transportation costs to take us to the airport. It was a little late for the Christmas trees but we were glad to get my husbands clothes. However all and our frozen pastries were all ruined since they were out of the freezer for three days.
I am very disappointed in Air Jamaica and this trip on a whole, I do understand that there can be delays but three days right before Christmas for me who have not spent Christmas here in 29 years and especially for my husband who is from Barbados, was a bit much to understand. I dont know when I will feel comfortable bringing my husband here again, but everything happens for a purpose. I would like Air Jamaica to reimburse us for all our inconvenience including the money for an overweight bag which we did not receive for three days. I am quite sure that if we would have taken out three days worth of clothes from the bag, it would not have been overweight at all. We appreciate your consideration to these matters.
Santino of Concord, CA November 17, 2008
I had booked a trip to visit my family in Jamaica through Air Jamaica. I own my own business, so sometimes I need to cancel trips at the last minute if something comes up, so I made it a point to ask if my ticket was refundable if need be (I had purchased an executive class ticket), I was assured that a refund would not be a problem.
Due to some business obligations which came up, plus the fact that Air Jamaica changed the date of my flight without notifying me, I had to cancel my trip. I called Air Jamaica and gave them ample time to process my refund request, I was fully aware that their refund process takes nearly 2 months. After nearly 2 months had passed, I still had not recieved my refund, so for almost another entire 2 months, I've been calling their refunds depratment several times a week, and much to my frusteration I keep hearing that my refund has been processed, but it takes a few days to show up as credited back to my card.
Nearly every attendant whom I have spoken to on the phone was extremely rude, and un-knowladgeable, with the exception of a young lady by the name of Michelle, but even she was unable to give me a straight answer as to the satus of my refund. So months after officially cancelling my flight, I still have recieved no refund. I will definately NEVER book a flight through Air Jamaica again.
Britt of Glen Cove, NY October 28, 2008
My boyfriend and I planned a trip to Montego Bay in August 2007. Hurricane Dean cancelled was the reason our flight was cancelled and we cancelled our trip. I understood an act of god would not refund our money but the airline was supposed to send us the vouchers. They received my numerous webform contact and emails and said they would investigate the situation within 60 days.
Months went by and I called the airline almost everyday which was aggravating as they put you on hold and say they will call you back, which doesn't happen. The refunds department than said the vouchers were in transit. I waited two weeks and still hadn't received anything. She than told me that she sent the vouchers to orbitz, and when I had orbitz on the line (3 way conversation) orbitz informed air jamaica refunds that there was no such department to handle incoming vouchers that they should have sent it to the customer.
Air jamaica refunds department than sent me an email saying to fill something out indicating that if someone were to find the voucher, not to use it. I did not sign anything and was told they were handling the situation. To this day, I am still fighting for my money back, because I do not want a voucher or to ever use Air Jamaica.
Clive of Queens Village, NY August 25, 2008
I took my son to check in Air Jamaica Flight 10 from JFK to Montego Bay Jamaica last Sunday morning and have decided never to use Air Jamaica again. After arriving at the Air Port (JFK) 5.30am there was already a long line. My woes started when I got to the ticket counter. My son had his new passport stapled inside his old one which contained his unexpired Visa. the ticket agent proceeded to separate the passports. I attempted to inform him why both passports were together. To my harrow the young man was rather rude and actually accused me of telling him how to do his job.
The luggage was overweight by 2 kilos. I was informed that I should now pay 75 for the excess. My son had a number of large text books in the side of the bag which he immediately removed while the luggage were still on the scale. The agent saw this and insisted that we get to the back of the line in spite that the bag was now below the required weight. In spite of this, we were then instructed to join the back of the line. I complained to the supervisor who ignored what I had to say but insisted that we get behind the sixty or more people already on line. The flight was delayed for about an hour otherwise we would have missed the flight.
Air Jamaica charged 200 to get on another flight. It was with much difficulty that I eventually got the name of Mr Hawkins the agent who was so very rude to us.. His behaviour was so rude that he was removed from the counter. I have been trying to file a complaint to Air Jamaica since then. There is no available email address for complaints. I spoke to an agent who said I should send a letter to Air Jamaica.
This resulted in a steep increase in my blood pressure
Wendy of Jackson, WI August 1, 2008
Bought tickets for my daughter and her new husband for there honeymoon. They were to leave Chicago O'Hara Airport at 9 am on Friday and arrive at 12:00 pm in Jamaica. Flight was canceled. Had to go Northwest airlines on Friday. Plane left at 6:00 am Friday and had two stops. They finally got to the resort at 9:30 p.m.
On the day they were to leave on Air Jamaica they left the resort and road for 2 hours on a bus to Sangster International Airport Montego Bay. The flight was canceled after they sat there for hours. They were sent to a resort for the night. The next day the flight on Air Jamaica was to leave at 4:55 p.m. but didn't leave until 9:45 p.m. It arrived at O'Hara at 1:35 a.m. but it should have been there at 4:55 p.m.
Her husband missed 2 days of work. On the day they did get back they got home at 4:30 a.m. and could not go to work due to lack of sleep. They also had to spend much more money for food at airports waiting. Don't fly Air Jamaica.
Frank of Queenstown, MD May 19, 2008
We had booked our flight to leave on January 19th to depart @ 8:35AM from BWI to Montego Bay to attend our son's wedding. We were told the flight was going to be an hour late. NO PROBLEM! We finally boarded the the plane and sat on tarmac for 3 hours. Then they told us to get off the plane and wait for futher instructions.
After a while we were told that we could not fly out till the next day in the wee early morning hours. We missed our reservations at Sandals and our son's rehearsal party. When we asked if Air Jamaica would at least arrange for Sandals to extend our stay for one more night we were told tough luck. They intended to do nothing.
The service and food sucked on both flights. I don't think I would ever fly Air Jamaica again and now with no response from my letter after four months I have no other choice to seek legal help.
We had four rooms at Sandals reserved at almost 500 each. Were lost first nights stay and also missed our son's rehearsal dinner and was dead tired for the wedding. We had been up all night waiting for our flight.
Debra of Palm Beach Gardens, FL February 16, 2008
I purchased three tickets in September 2007 for a family spring break trip to Jamaica in April 2008. I just found out, 7 weeks before the trip, the flight is no longer being offered. The flight I paid for several months ago has been discontinued. I was to arrive in Jamaica at 9:30 a.m. Now we are scheduled to arrive at 3:50 p.m.! Almost 6 1/2 hours later. I was told I could be diverted from FL to SC then back to Montego Bay for an 11:30 a.m. arrival. When I spoke to Donna, the supervisor, she told me there is no way they are going to incur the expense of issuing 3 new tickets, and I can just get a refund if I don't like my arrival time! She told me if I can find a cheaper airline, use them. I asked her how can I do that this late and at the peak of Spring Break just a few weeks away? She said, "Exactly, it is the peak of spring break so ours is the best alternative! And if you don't like it, cancel."
I paid a great deal of money for an all-inclusive resort. Now, with this late arrival, I will not get any benefits of the resort except any late evening activities as I likely won't even arrive to the resort until 7:00 p.m. and still would have to check in and get settled! That's essentially 600+ wasted in travel time changes by Air Jamaica. While I'm paying for three people to eat and be entertained by the resort, I will be feeding us all and paying again prior to the departure and no entertainment as the day will be wasted. So I paid 600 a place to sleep that night! The careless attitude by the employees is enough to make anyone never want to fly this airline again!
Kathleen of Union, NJ December 10, 2007
I got Jamaica Air tickets for travel booked months in advance (last April) for travel out of Newark Airport on December 5, 2007 direct to Montego Bay, Jamaica. At 8.00 pm on December 4 I received a phone call that the flight out of Newark was canceled and passengers would be shuttled to Kennedy Airport, New York. Upon arrival at Kennedy Airport the agent told us that the flight previously scheduled to leave Newark was now leaving at 2:00 pm and would be landing in Kingston, then on to Montego Bay. This was not told to us the previous night. To make a long story short, we arrived at Newark Airport at 9:30 am and did not arrive in Montego Bay until almost 9 p:m; our previous flight was scheduled to arrive at 4:30 or 5:00 p:m. This is unconscionable. Airlines should not be able to get away with such subterfuge. Air Jamaica had to know well in Advance that they were going to inconvenience the Newark passengers. There should be some type of penalty attached when this kind of practice occurs with no explanation or apology given. Passengers should have some rights in this type of situation. It was my first flight with this airline and most likely it will be my last. It is my intent to put this in a written letter of complaint to the airline.
This takes a physical toll on an individual. A trip that originally was supposed to last three hours with probably a two hour airport wait took about twelve hours. We missed an entire day of a five-day vacation since we were too exhausted to do anything that late at night. I think that Air Jamaica should be liable to the passengers in some monetary fashion.
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