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Samantha of Orlando, FL February 4, 2009
This company is fradulant on so many counts. Their Lure is to offer a free flight and 0 percent balance transfers, but as soon as you sign up, they switch you to another card product, one that doesn't give you the flight. Then they Intentionally leave your balance transfers in limbo so you never do get the 0 percent they offer. After that, they switch your due date around, hoping you'll miss it, and charge you a late fee, then the finance charge, so that you go over the limit, and then they can tack one of those on too.
I think it's egrigious how companys are charging over the limit charges on their own finance fee's. They continually raised my rate, due to the late payments...and it resulted in at whopping 23.99 percent. Anyway, I cancelled the card and they charged me two more fee's, for my missed due date, which was changed.
No physical damange was suffered, but economically, I don't know how much I paid in fee's or unwarrented increases in finance charges, probably upwards of 500.oo.
Fred of St Augustine, FL January 16, 2009
I was checking in on AirTran flt#670 out of White Plains, N.Y. on 9/23/08 for a return flight to Orlando, Fl. The only agent checking in notified me that my bag was 3 Lbs. over and would be 39.00. I told her that did not apply as my booking date was before their new rule. No matter, what do you want to do was the question, what can I do, looking back I should have removed 3 Lbs, if I was allowed to, and put it in my carry on, then weigh again. I looked behind me and there was a long line. I paid, figured I would take care of it when I got back, paid the fee.
9/23/08 I wrote to Mr. Fornano, CEO, never receiver the courtesy of a reply.
11/28/08 I wrote to Mr. Fornano and customer service in Atlanta telling them if I did not receive a response within two weeks I would notify the FAA and the BBB in Orlando and White Plains. I received a letter dated 12/2/08 from a Pamela Cilibrasi informing me that the agent acted in a proper manner and I was not due a refund,and not answering any other of my questions. So it boiled down to Air Tran did every thing right and she regreted that our crew member did not respond in a way that was acceptable to you
12/27/08 I wrote another letter to Ms. Cilibrasi that I did not receive all the answers to my questions and would like a reply to my letter.
As of this date have not heard a word from them and am following through with my promise to them, (ie) FAA, BBB.
This has to be the worst experience I have had with a customer service person, and trying to contact a CEO. You are left with the feeling that they dont care, and I firmly believe they dont, by the tone of the response. I feel I was ripped off, will not use this airline again, this was my first, and spread the word. Be careful with your baggage if you book with them.
Finally, this is not over 39.00, this is over what is right, and in this case what they did, how they did it, and their response to the situation.
Maybe I should have not been the good guy, and held up the line.
B. L. of Tempe, AZ January 9, 2009
Airtran is EXTORTING customers at the airport with phony baggage measurements to make phony profits.
I just flew Airtran over Christmas from Phoenix to Atlanta. The Airtran employees at Phoenix were professional and friendly. They measured by bag at 59 inches and there was no Oversize charge. On my return, the Airtran employees in Atlanta (every single one) was rude, apathetic and completely unaccomodating.
The airtran employee robot at baggage check measured my bag (which was smaller this time with no presents to return) and told me it was over and i had to pay 40. I knew she was lying and told her I wasn't going to pay because my bag wasn't over the required size 61. She told me I'd have to wait to talk to her manager. I waited for 5 minutes and couldn't wait any longer as I was already late. I paid the 40.
On picking up my bag, I complained to Airtran in Phoenix and had them measure my bag....once again at 59 inches. They said there was nothing I could do except contact customer service once I returned home.
I contacted Lori Hill with customer service at Airtran in Atlanta who was very unhelpful. She corresponded via cut and copy responses and hadn't even read my full complaint. She has since stopped responding to my inquiries and refuses to let me talk to her supervisor. VERY RUDE. I've since talked to others that have had this same thing happen. Airtran is EXTORTING customers at the airport with phony baggage measurements to make phony profits.
Karen of Walnut Creek, CA January 5, 2009
We purchased two one-way tickets on Air Trans from Ft. Lauderdale FL to San Francisco. We needed to change planes in Atlanta. Our plane left Ft. Lauderdale two hours late and so we were late for our connecting flight. Assuming that the weather delays at this airport would also delay our connecting flight we thought we were safe. However we arrived just as they were closing the doors and they refused to let us board the plane.They did manage to send our luggage with clothes and supplies on to SF. We were told that that Air Trans has a no hold policy.
After waiting in customer service line for 40 minutes we were told that we would have to wait 4 days for the next flight out of Atlanta. We could not stay in Atlanta for 4 days so we were offered 1/2 of our discount ticket refunded or a flight to Denver where we would be able to get another flight to SF. When we arrived in Denver we were told that they did not fly to SF and we would need to fly on their partner ailines Frontier. We spent the night in the airport and found that Frontier would charge 388.00 per person to get to SF. We had no option to get home other than to purchase a ticket which we bought from Southwest for 240.00 each. I called Air Trans to get a refund and they said that I took the flights and have no way to get a full or partial refund. We were treated very poorly as all the employees were stressed and tired. Anyone working for such a porly run airlines would be.
We ended up in long lines with frusterated and angry passengers. We spent the night in Denver sleeping on the floor and spent an extra 541.20 to get home a day late. The inconsiderate airlines is so used to angry people that they are all numb to complaints. The no-refund policy accompanied by the no-hold policy provokes angry customers.
Diana of N. Charleston, SC January 4, 2009
AirTran Airways have stranded my father (who turns 68 next month) in the Atlanta airport. It is Saturday night- they offered him a possible flight out to Wichita on Monday. The only compensation AirTran offered him was a coupon for a few dollars off a one night stay at a local hotel.
On what planet is this fair compensation? I understand that a flight can be canceled due to weather. But they canceled the flight because they couldn't find a crew.. and then not offering fair compensation or bothering to take care of their clients? Is this what customer service has sunk to with AirTran?
My father has a heart condition. It cost me 470 to book him on a Continental flight to Wichita on Sunday. A few dollars off a hotel isn't going to do us much good. I am scared for my daddy and I am horrified that they would do this to a senior citizen.
I called the customer service line and they said to send a complaint email through their website. None of their representatives could tell me what would happen to his bags or where they would wind up. The numbers they gave me for the AirTran baggage department of the ATL airport either hung up on me or were of an automated message that told me they were closed.
I'm out +470 for a flight on a different airline and a night's sleep. God help them if anything happens to my father. Russ of Keller, TX December 4, 2008
In exchange for a free, round-trip ticket, good for one year, any where in the U.S. that Air Tran flys I volunteered to give up my seat and take a much later flight. When I tried to use the free voucher, Air Tran said the flight wasn't available. I pointed out there were open seats on the flight, but they said they were only for fee paying passengers.
Air Tran is deceptive in how their program works. Their offer is of no value if you can't use it.
Ken of Atlanta, GA December 1, 2008
I took a returning flight from New Orleans to Atlanta. My luggage disappeared filled with all of my favorite belongings. Air Tran said they could not trace where it has gone. I had been in New Orleans for a 4 day and night trip over Halloween where I attended a costume party. I arrived at airport 3 hours early and checked in all of my possessions so I did not have to carry them around airport. Big mistake. Do not trust them. I had a brand new video camera, jewelry, a costume, my jacket, my favorite clothes and toiletries. Totalled over 6000 when itemized.
You may not be aware but they claim no responsibility for electronics, jewelry, etc...Basically anything worth money. In addition to that I had to stand in line to report it then wait a week. After a weeks wait with no results, I had to do an itemized list of items, the amount I paid, the date of purchase, where, and have a reciept for anything over 100. I am pretty certain it was taken by one of there employees. Because they had access to it and knew what all was in it. (run through scanner) They claim they cant track it at all. But, it was checked in along with my travel companions luggage...Handed directly to them. His luggage was going around the conveyer when we got to baggage claims.
I am still waiting for my compensation. But, have been told I will not get compensation for my valuables, my time or all of my troubles. Do not trust anyone especially their employees. Keep your valuables with you at all times. Learn from my mistakes.
Tara of Ruchmond, VA November 12, 2008
While traveling from Richmond,VA to San Juan,PR in May of this year our bags were lost. They never got on the plane from Orlando to Puerto Rico. We could not wait fopr the next flight to arrive to see if our bags were on it because we were traveling to vacation on another island off of Puerto Rico with a group of people. Air Tran assurd us that they would fly our luggage over as soon as it arrived. Finally, Two full days later we received our luggage and almost EVERYTHING out of my husbands suitcase was stoled and replaced with newspaper and someone else's belongings. My camera was stolen out of my bag and replaced with someone else's. I was irate and our vacation was ruined, someone in Air Trans Puerto Rico office had robbed us! I took us months to be reimbursed and not even to the full ammount.
From what we can calculate we are owed money to replace our camera, reimbursed for the inconvenience of having no clothing for a week and ruining our trip, and a follow up on prosecution of this theif. I would say they owe us free tickets, but I would never fly Air Tran again! They state that they are not responsible for electronics, but it was broken, it was stolen by them! It would have to be an employee in Puerto Rico to be able to go through multiple suitcases picking what they will keep, throwing other belongings into different people's suitcases, and stuffing it with a P.R. newspaper.
Leann of Washington, DC October 16, 2008
Last week was my first time flying AirTran and it is my last. My flight was 30 minutes late getting out of Washington DC, and having only 50 minutes to transit in Atlanta, I missed my connecting flight to Seattle. Prior to departing from Washington DC, I asked if it is possible for me to connect in such a short period of time, and the AirTran employee said yes and if not they would take care of me in Atlanta.
Sure enough, my flight was late, and AirTran gave me a discount on a hotel room, the discounted hotel room was 63 dollars. AirTran claims no responsiblity for late flight, if their lateness is due to air traffic control they do not need to compensate you for the hotel room...this is simply not right. If possible, I would not take a gamble with this airline, pay a little more and ride on a airline that values your business.
I lost an evening with my family, paid 63 dollars for the hotel, and 20 dollars for the hotel meal
Carolyn S. Reynolds of Port Charlotte, FL September 24, 2008
On Sept.23, 2008. This really happened on flight from Atlanta from Ft. Myers and I am not happy about it. I was sitting next to a woman whom appeared to be inebriated. First she fell into her seat and almost landed on me. She finally got situated then she arose and proceeded to walk to the bathroom. As I observed this she staggered up the isle. She returned and the smell of stale alcohol was so horrendous that I became nauseous. The odor was so bad that I sat with my head turned toward the window which resulted wih a kink in my neck that was sore the next day.
She ordered a bloody mary and was told by Mickie {the stewardess} that she could not be served any alcohol because she believed that she was intoxicated. However she could have all the beverages that she wanted. A couple saw her fall while boarding. She should have never been allowed on that flight. I wanted to be moved but knew there were no empty seats. It was a full flight. It was a very unpleasant flight and I am disappointed with the agents for allowing this to happen.
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