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Rick L Dunn of Salina, KS May 8, 2008
On Saturday May 3rd I made flight reservations for 4 from Wichita to Ft. Lauderdale for a cruise leaving Dec. 7th. Flight dates that I arranged were from Dec. 6th to return Dec 13th. On Sunday, May 4th I realized that I had entered the wrong return date. We, in fact needed to return on Dec. 14th.
I called AirTran to change reservations because I simply had no choice. Their response, no problem, for 85 per ticket they were glad to change the reservations. I won't deny that their policy does state this fee however, it does appear exhorbitant and you would think they would make some exceptions. I guess it was a stupid tax on my part.
Deborah of Atlanta, GA April 14, 2008
I booked a flight with Air Tran from Atlanta to Jacksonville for my husband and I for departure on Saturday, April 5, 2008 and return on Tuesday, April 8 We had a round trip fare that worked out to be 293 each after adding fees and costs (including advanced seat selection).
First, Air Tran cancelled our return flight and booked us on an earlier flight (thus shortening our stay considerably). Nevertheless, I checked us in online and printed out boarding passes. When we arrived at the Atlanta airport at approximately 10:30 am for our 11:48 am flight, we were happy to find a relatively short line at the baggage check-in near the public transportation we used to get to the airport. The line was moving very slowly, however, and had no separate check-in for those needing boarding passes, so I checked other Air Tran counters and the outdoor baggage check. The lines were unbelievable, so we stayed in our relatively shorter line. (We heard that Air Tran had cancelled a number of flights due to weather, but cannot verify this. Surely other airlines would have been affected, but none had the line Air Tran did, including Delta.)
While we were waiting in line, I tried to verify our flights again at the computer stations prior to the 11:00 am cutoff, and could not get a confirmation to come up. It took as an hour to reach the front of our line to check bags, by which time our 45-minute window for baggage check was past. Our option was to go stand-by on a 3:00 PM flight, with no guarantee of getting that flight. We opted to drive instead. As we did not accept the offer for standby, we were deemed a no-show.
The problem is, we had an almost identical experience with Air Tran in Mid-December, 2005 for a trip to New York. Air Tran seems to have a policy of extreme overbooking, so if something happens (bad weather, for example), everything backs up. The approach seems to be to create delays so that Air Tran will not have to compensate the customer for missed flights due to overbooking. We are NEVER flying Air Tran again, and did not even try to claim a credit toward future flights. I would really like to know how overbooking is dealt with, and whether airlines are required to be transparent about these policies.
Patrick of Fletcher, NC March 30, 2008
My girlfriend and I live in separate states and fly on long weekends and vacations to be together. We have used Airtran a couple times in the past and have had nothing but problems from delayed flights due to computer problems, flights canceled for no given reason, missed connections due to a number of reasons.
Today is the last straw and we will never use Airtran again. My girlfriend sat on the runway for over an hour. The passengers were told the delay was due to bad weather in Atlanta, so she text messaged me this information. I looked at the weather doppler radar for the south east and found no weather within 1500 miles of Atlanta. She missed her connection in Atlanta due to this and we still do not know the real reason the flight was delayed.
My girlfriend will miss work tomorrow, have to sleep in the airport and wait for another flight in the morning.
Gustavo of Pinellas Park, FL March 1, 2008
We flew on Air Tran sometime last year, and after landing we were offered an Air Tran Visa credit card and a free 3-month's subscription to a magazine. After the three months we canceled the subs and closed the account. We have been receiving statements from Air Tran Visa monthly charging us for service charges and late fees. We contacted them on the phone on Jan 8, 2008, and talked to Sarah (no last name given) who recognized the error and said that the only amount we owed was 21.38. We paid that right away. We are still receiving statements as indicated above, and the balance of course keeps escalating. These people are taking advantage of us been senior citizens, and they believe we will continue paying. We are requesting your help to resolve this problem that could ruin our A+ credit rate history. Thanks in advance for your help.
Has not caused any damage so far but could ruin our credit history if ignored.
Kristopher of Akron, OH February 27, 2008
My daughter bought three Airtran tickets at 109 each (total 327) through Travelocity. Somewhere along the line, the credit card transaction was doctored, and she was billed an unauthorized 2070 by Airtran. Airtran and Travelocity both blame one another for the problem, but AirTran has pocketed the money and will not refund it.
1728 in fraudulent credit charges, time spent in trying to get someone to take responsibility and fix the problem. Extreme emotional distress since the trip was to see a dying relative.
Kristopher of Akron, OH February 27, 2008
My daughter bought three Airtran tickets at 109 each (total 327) through Travelocity. Somewhere along the line, the credit card transaction was doctored and she was billed an unauthorized 2070 by Airtran.
Airtran and Travelocity both blame one another for the problem, but AirTran has pocketed the money and will not refund it.
Marc of Ocoee, FL February 25, 2007
I was bumped from my flight. The gate agent said the flight was overbooked and there was no seat available.
No one offered to help me or find an alternative made.
Hanson of Atlanta, GA May 17, 2006
Web site and email adverstising is a 2 day sale for Atlanta-Chicago at 39 one way from May31 to Oct4 for travel on Tuesday and Wednesday only. Having checked the web site for all Tue/Wed travel there is no 39 fare listed only the 89 one way which is normally available on other days. I do not think any 39 fares are or have been loaded to the web site. I started looking on May 15.
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