Complain about a product or service

Airfare.com

Young of Apopka, FL November 12, 2009

I purchased two international tickets and got an email from airfare.com that the tickets are issued. However, when we went to the airport, the airline told us that airfare.com have voided the tickets that we paid for. After several attempts to try to get in touch with airfare.com, I talked with the supervisor, and he said that the tickets are nonrefundable for any reason and if i wanted to make any changes I'll have to pay 350 per ticket. I said how can you say nonrefundable when you never issued us any tickets. But they didn't want to understand. Then, I did a search about this company and it was full of complaints of fraud from customers. Be careful with airfare.com. They are a fraud company.

deniSE of santa monica, CA October 27, 2009

basically bait & switch. i called beforehand to ask if 2 tickets were available. the transaction went through but only one ticket was issued. when i called back they said there were not anymore avail at that price and it would be 500 more. i said i just called you and this is classic-he said "mam you said you wanted the 2 passengers on the same flight & time but you didn't say you wanted the same price" the customer service is so rude and unreasonable. i had no idea there were so many complaints against them. now i am just fighting with credit card company. airfaire.com refunded my ticket and then charged me an agent fee of 1650. seriously i don't know how they are allowed to operate!!!

R of Santa Monica, CA October 26, 2009

I booked a ticket to Japan via airfare.com. Everything looked kosher until I got my itinerary, which had my layover on the route home stopped at SF Intl for 7 hrs. I live in Los Angeles, a mere 45 minute flight from San Fran. I immediately called airfare.com to get this corrected. The rep I spoke to spoke what seemed to be limited English and after having repeated the situation to him 3 times, I asked to speak to his manager.

Manager was friendly enough despite asking I call back in the morning as they would try to get me booked on the correct flight. I didnt get the whole morning bit but I complied. The guy who answered the phone this morning was so incredibly rude. He not only spoke down to me, he then talked over me and continued through with yelling at me, all of which he got back. He insisted that historically I had booked the incorrect flight - yeah right, like I wanted the 7 hr layover while waiting for a flight that would take me home in 45 minutes, especially when the price was identical for the 1hr versus 7 hr layover. He continued yelling at me and slightly calmed down as I told him he had the worst customer service ever and that I would make sure that none of my friends would use their site, and that I would rate the company online.

I wish it had dawned on me for customer ratings/complaints beforehand but if you're reading this...the minimal savings isn't worth the aggravation this caused! I have to add though that I did receive a call from another repapprox. 3 hrs after the fact to let me know they could accomodate my initial fare for an added 89. When I said no, he then offered a suggestion which I will be taking and that's dealing with the airline directly to get this rectified. He also repeatedly apologized for his coworker's attitude. Like I told him, it's a shame the company didnt have more rep like him, and that I won't be using them again, especially after all the complaints seen online.

Rohit of Houston, TX October 25, 2009

Bought a ticket from Airfare.com They only put a ghost entry in the system. Never got a real ticket from them. They were very rude on phone especially Andy at ext 214. Never got a ticket or refund from them. Had to go through credit card dispute process to get the money back from these cheats. BEWARE !! BEWARE !! . Dont buy at any cost from these cheats. You will regret your decision for sure.

carlo of wauwatosa, WI October 12, 2009

Booked trip and was charged fee for using international cc-card as well as 3rd party credit card while using my own. When requesting the fees back all of a sudden my trip was never confirmed and they asked for 200.00 more for the tickets. spoke to several people of most did not know much english or had any manors and put me on hold several times for more than 20 minutes and then hung up "by accident".

First time using this site and never posted any negative feed back about anything but just wanted to warn others that it is not worth booking with them as I spend hours dealing with this so far and might end up paying more for the tickets than going directly through KLM.

Jennifer of prescott, AZ September 4, 2009

I orgininally booked the ticket in 2008- I paid an extra amount for a refundable ticket. In October 2008 I needed to change my return flight. The person I spoke with, Sam, stated it was possible, I just needed to fax over a form requesting the change. I did so as instructed. Now, in August 2009 I attempted to rebook the ticket a second time. I was boked on a flight that later 'disappeared' and then I was told the flight was never confirmed and they could not book that flight without paying additional fees which were almost twice what the original ticket had cost. This all happened after SEVERAL phone calls, in which- every time- the staff at airfare.com was rude and usually hung up on me. They now say they will refund the ticket amount (to the credit card used) for the remainder of the value of the unused ticket, but I have yet to see this refund amount reflected on the credit card that was used to purchase the ticket. The staff at airfare.com stated the refund would be shown on the credit card within 7 to 14 business days, it has been more than 21 - and counting. *Let me also add- my boyfriend allowed me to use his credit card for this transaction- I don't need to explain the stress this adds to a relationship.

Alison of Minneapolis, MN August 2, 2009

I ordered an airline ticket by my debit card via airfare.com. I checked my bank account and saw that it has been charged a correct amount. However, they still told me that they need to get verification from the bank and ask me to give them my personal information. They also sent me a form requesting me fax the copies of my passport and both sides of debit card. They said they are unable to issue me a ticket until I give them those personal information. However, they didn't mention they need customers' personal information before I made the payment.

They called me twice to request my personal information yesterday. In the first call, the staff transfered me to a so-called "bank agent" who claimed that he's going to get me verification from bank and then asked me some personal and card information. I gave them something including the last 4 digit of SSN but I refused to give them current address eventually because the staff who dialed me was listening to my talk with the "bank agent". I know he was listening because I can obviously hear his rapid breathing from the beginning to the end of this phone call.

I asked the staff why I still need to get a verification from bank after my bank account has been charged. He can't answer me what kind of verification they want. He just said it's different thing. I felt very strange and then called them back to cancel my ticket. They said the cancellation is totally non-refundable because refund agreement is not in their policy, although it was one day after my reservation.

They have charged my money but they never issued me a ticket. Moreover, they are not even sure if they could get me the ticket succesfully. The confirmation number that they gave me is the confirmation number of airfare.com BUT NOT the confirmation number of the airline company. So it is impossible to check flight reservation on the website of airline company.

Rahul of Indianapolis, IN April 7, 2009

Rahul of Indianapolis IN (04/07/09)
One word: CROOKS. I bought tickets to India via airfare.com. Since we had our 6 month old daughter travelling with me, I booked the tickets, way in advance. Everything seemed fine until AirIndia cancelled the flight and waitlisted me and my family on another flight almost a day before my original schedule. I called the airlines who agreed to give me a full refund and asked me to contact the travel agent. The customer service of airfare.com turned out to be absolutely rude and they hung up a few times, even yelled ..you got a good deal, what are you complaining about ? before hanging up on me.

After about 25 calls, I was able to reach Rex who charged my credit Card 200 as cancellation fees for a guaranteed Full refund for flight tickets, which were cancelled by the airlines. Knowing that is the only way to atleast get back some money, I agreed. The full refund was MINUS the agent fees !! Airfare.com had charged me for booking the flight and then for cancelling the tickets for a flight, that airlines had cancelled. It was an absolute nightmare which costed me 375 for NOTHING. I would ask anybody and everybodyOne word: CROOKS.

Kenneth of Chicago, IL March 6, 2009

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