Alamo Car Rental Reviews

I read some previous reviews and was impressed, so I decided to give Alamo a try on my travel to Vancouver. I went online and decided on a compact SUV for my needs. The total price without 3rd party was $461 for 9 days with unlimited mileage. Felt like a great deal. So I booked it. Upon arrival at the airport, the representative did try to get me to upgrade to a midsize SUV, but I decided to stay with my current plan. When I got to the associate who was handling the vehicles in the garage, they showed me 3 to choose from.

In March 2026 I rented a small SUV from the Alamo office La Fortuna, Costa Rica. I was able to do most of the booking using the Alamo website, but it was difficult to arrange for a hotel drop-off and pick-up. I telephoned Alamo to make the arrangements, but the emailed confirmation was not clear. It gave vague street address information but not the name of the hotel. I phoned again to get this clarified. Two days before the rental date, I got an email from the local agent (Gerardo) asking me if I really wanted 2 cars. I replied that I only wanted one car and gave him my cell phone number. After that we communicated using WhatsApp and sorted everything out very well. The car was delivered and picked up as expected. The car was very clean and performed great.

We rented a midsize suv in Little Rock AR to use as family transportation and wedding decor pickup for two weeks in March. We arrived later in the evening and our Alamo agent was Deej. The selection of SUV’s in our category was limited and Deej helped us upgrade to a Wagoneer to accommodate our needs perfectly! It was so nice to find an agent that put the customers needs as a priority! Thanks Deej and Alamo for a great experience.

We needed to rent a car in Phoenix, Arizona. We compared prices online. Alamo seemed to be best for our fit. So, we rented a compact SUV. Got confirmation email right away showing breakdown of cost, exactly as showing online. When we got to Phoenix, we expected to be high-pressured into adding things, but we were not! We were asked once and that was it! The gentleman with cars took us directly to it and even helped load our luggage into the vehicle. The vehicle was exactly what we expected, a Mitsubishi Outlander Sport. On returning vehicle, the two gals were supper nice! They explained exactly where we needed to go. We checked our bags right there, didn't have to take to terminal. What a relief for people over 75 yrs old! We can't say enough for all the good and friendly help we had from all employees! Thank you so much! We will definitely use Alamo for our future rentals! Thank you again!

I recently rented a car from Alamo at the Denver Airport location. I was particularly impressed with the service my friend and I received when we returned the car and were lucky enough to have Reed ** assist us. It was snowing hard, and we had the typical ski gear that can be awkward to haul from the car to the bus. Reed kindly took both of our ski bags so we could easily manage our other luggage. His help made a big difference in a stressful moment. He and the rest of the staff were kind, courteous, and professional. We ended our trip with big smiles on our faces. It’s refreshing to encounter people who truly care about their job and it shows.

I rented a vehicle from Alamo Rent A Car through the USAA Perks program for my husband to drive from Missouri to Colorado for his daughter’s graduation. My husband is a veteran, and as a longtime USAA member, I trusted that booking through this program would provide a smooth and reliable experience. Unfortunately, that was not the case — and I want to be very clear that this situation was NOT USAA’s fault in any way. The issue was entirely with Alamo’s lack of transparency and communication.

Since I don’t own a car, I rent a couple of cars a month, typically in the fisherman’s wharf area of San Francisco, California. I’ve rented from Alamo, probably 15 times. It’s never a good experience, but today took the cake. I was taking a $30 Uber ride and almost to the Alamo location, when my phone rang telling me that my reservation had been canceled because they had overbooked. I arrived at the place of business only this should be confronted by the most snarky, unhelpful and rude person I have ever dealt with on a retail level in my life. Never mind that I had booked this car for weeks, for a very important appointment I have this afternoon in Sacramento. They simply didn’t care. He kept saying, well, we called you. 10 minutes before I arrived from my scheduled pick up.

I am very displeased and unhappy with the service I received at Alamo when I went to pick up my vehicle. There was only one person working at the counter with about 10 people in line. When I came out to get my vehicle, it was just sitting there with nobody directing me which vehicle was mine. I looked the vehicle over. It had scratches on the back and a ding in the windshield. Had different things that were not notated on my check out document. I return the vehicle, left the keys inside as the sign instructed. I went to the counter for my receipt for return. The woman at the counter said there was no one outside to check my vehicle in and it would be done within an hour. I didn’t receive a receipt until the next day in my email and did not receive the refund for my deposit of $400 yet as of today which was charged because I live less than 150 miles from the Rental location.

The best part of my Alamo experience at DTW this morning was my interaction with the agent, Valerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

DO NOT USE ALAMO RENTAL CAR. I have been dealing with them for over 2 weeks and keep getting the runaround on refunding an overcharge for a one way return. We had a snowstorm during our trip and the interstate was shut down on the route back to the Reno airport. I received an email back from the branch manager after 2 calls and messages to the main Alamo. The email assured me I would not be charged the exorbitant fee to return to Sacramento instead of Reno. I WAS charged that one way fee and have tried without success to have that charge removed/refunded to my credit card. And the LATEST, they refunded a partial credit to my card this week and just yesterday, RECHARGED THE REFUNDED AMOUNT.

I received a credit card charge that is not the same as the original agreed price for our rental. I called Alamo and they said they would get back to me after looking into it. NO Call back. At the airport they made me sign new paperwork at drop off where they added a bunch of stuff that they offered at pickup and I declined. DO NOT SIGN ANYTHING AT PICK UP. first you cant even see what you are signing on the little mobile device. Second they are changing the pricing. Third they probably make you go inside if you refuse when you are rushing to the airport.

I rented a minivan from Alamo Car Rental at the Fort Myers Airport during the Easter weekend and I hasten to mention the rental process from start to finish was what we expected, very good. The counter attendant was polite and professional. The minivan was clean and problem free and the return process on 4/6/26 at 6 p.m. was quick and easy. Our complaint is with the issue that occurred afterwards. On Tuesday 4/14 I received an email from the Alamo Toll Pass Program (which I assume is a third party vendor) notifying me that my credit card had been charged for a toll while driving across Alligator Alley on 4/5, Easter Sunday between 1:27p and 8:13p. However we never took that drive. Our rental vehicle was never on that toll road at anytime and in fact I have verifiable home security video proving the vehicle was in our driveway at our home during the hours of the toll statement.

After our van from Alamo was broken into they have left us stranded with a smaller car and have not contacted us as they said they would since last night. We have 5 adults and a three year old that will need to get back to the San Francisco airport to return to Pennsylvania. No call from them today at all. I would not use this company at all. We were going to have to rent from another company due to alamo's negligence.

Everything was perfect by Alamo. We have rented weekly a midsize suv by Alamo from SFO to LAX. It was great experience for us from first moment at reception to last minute by drop off. I will recommend my friends and family Alamo without hesitation. Thanks for all.

Rented at Munich Airport on 3/5/26. Leo at the counter was wonderful. His English was perfect and he was so helpful in selecting my car and answering all questions. No attempts to upsell or make things hard (for example, asking for a copy of my car insurance as has happened at Eurocar). The car I rented was fine and both the pickup and return were very easy. I wish all agents were as good at their job as Leo!

We got a flat tire 45 minutes outside of Denver. The car did not have a spare. Alamo had no problem getting a tow truck to come get the car. As for me and my family (and luggage) we were on our own. Every Alamo employee started the conversation with, "Are you safe?" As long as I said yes they moved on. They said they tried to get me an Uber but had no luck, a Lyft again no luck. Then they said I should try on my own. If they could not get me a ride what made them think I could get one. I demanded they send a replacement car or an Alamo/Enterprise employee to come get us.

I had a tire blow out recently call to get assistance with no help. They wouldn't send a tow-truck nor anyone to BRING a tire, to get me back on the road. The vehicle did not have a spare tire. I, along with my 3 children sat on the side of rural road for over 12 hrs. The call center is a scam. They kept using the "if you don't feel say, call the police,' rebuttal. Each time I called in hopes of getting assistance they would either not allow me to speak, say there were no available drivers to send to you to get you to the next Alamo, or hang up. But lo and behold, when a family member called Uber they were there in less than 8 minutes. But allow said for over 12 hours there were no available drivers, Uber, taxi available. Never do business with them.

Chat agents are so disgustingly rude. I will also be filing a formal complaint. Agents crystal, Marketta, Alianna and Karen. They give attitude when answering questions and threaten to end for chat for 1 second after sending their message. They were ALL awful.

Never again. Upon arriving at the rental counter in New Orleans Airport, the woman was more interested in getting brochures from the National Car Rental Desk next door, cleaning off every single piece of equipment on the desk, putting away her pack of cigarettes and sighing before acknowledging me. Then when we get to the lot, the attendant tells me they don't have my car although I see it sitting right there. She then goes "Let me read the rental agreement. Oh, I see, the desk agent wrote the wrong car down." Then I had to listen to her moan about the lack of workers to clean the cars for a few minutes before me and my family could get the car. The car did work although the front suspension was making very worrying sounds the entire rental. Upon returning the car, I left a pair of prescription eyeglasses in it.

My experience was amazing. The customer service reps. Especially Ms. Angela, she was very helpful and helped me meet my needs. I was told a lie by Airport booking company CheapOair. No rental service at Airport. But Alamo customer at DFW saved the day.