Complain about a product or service

Alaska Airlines

Joe of Langley BC (02/03/09)
To Whom It May Concern My wife Elaine and I took our family of thirteen on our annual holiday. This year, we chose Disneyland and flew with Alaska Airlines. The return trip, on flight 507 and 701, included a wait time in Seattle of over two hours. During our holiday, Elaine developed a hip problem which made walking very difficult. On arrival at terminal C in Seattle, I went to your Customer Service counter to confirm booking and get a gate location for our trip to Vancouver. This was done to reduce the walking Elaine had to do. We were told terminal N, Gate 11, seats 18 B and C.

We slowly made our way from C terminal to the distant N terminal only to find it closed. After returning to C. terminal, we found your Customer Service desk closed. The departure board now showed departure to be at D5 so we slowly made our way there. On arrival at D5, I approached the counter and spoke to a fellow named Uzma. I asked Uzma to confirm departure and told him of our difficult walk from C. to N. terminal. His reply was simply, Oh Well!?. I would think that something like Im sorry for the inconvenience? would be more appropriate than the shrug of the shoulders that he displayed.

Incidentally, both Flights 507 and 701 departed late. You ask that we choose Alaska. With this kind of attitude by a front line employee, it makes it difficult to choose Alaska over the many other airlines that are available.

Jim of Manteca, CA December 30, 2008

Jim of Manteca CA (12/30/08)
Alaska Airlines has always provided me excellent service. I don't blame them for the weather, and how that can screw up flights around the country. As far as fuel prices, I know that Alaska (as well as many other airlines) bought fuel hedge contracts expecting fuel prices to continue to go up. They went down instead. However, they are contractually bound to buy the fuel at the higher price until the hedge runs out. This is why air fares aren't going up and down with the price of oil. Everything in life has gotten more expensive, and has changed, yet people still expect airlines to offer lots of services, and fly cheap.

Anne of Anchorage, AK December 27, 2008

Anne of Anchorage AK (12/27/08)
I am writing to complain about the outrageous prices you are charging to fly to Hawaii from Anchorage, AK. For years, until you bought out your competition (Hawaiian Vacations), we flew to Hawaii for 500 to 600. Understandably with fuel prices up the cost goes up, however, the fuel prices have dropped considerably, in fact, in the lower 48, prices are much lower than here in AK and the lowest in five years. Why are we consumers, in economic hard times, being gouged for flying to Hawaii, a 5 and a half to 6 hour flight?

Beverly of Wasilla, AK December 25, 2008

Beverly of Wasilla AK (12/25/08)
Flying Alaska for 43 years. When another plane is delayed we sit on Alaska and wait for delayed passengers to come aboard. Today alaskla airlines rescheduled ,my daughters flight once again, 4th time. Alaska booked her on Horizon #95 from Portland to Seattle and Anchorage. When Alaska cancelled her original flight non-stop PRT to ANCH 12/21/08 they put her on Horizon with a very short time to get to alaska air in Seattle.

Many people missed Alaska 12:00pm flight besides my daughter because Alaska would not hold for the passengers running to the their next connection. Horizon had arrived on time and there was time for the people to get on Alaska flight; however, when they got to ticket booth in Seattle Alaska told them their seats were taken and they would be on the next flight. We all know you took the waiting list of passengers and put them on the plane first. After 3 cancelled flights for her to come to Anchorage... how can this airline be so disrespectful. We will fly any other airline we can instead of Alaska in the future. And we should receive a free ticket.

Claire of Seattle, WA December 23, 2008

Claire of Seattle WA (12/23/08)
Lost my luggage with gifts, they seem to have made no attempt to find it. Baggage just doesnt' evaporate...they told me there were 300 bags they have to check through, that all were lost the same day...4 days later I still get the same song and dance...there are 300 bags..you'd think after 4 days they have chcked some of them...nope...when other airlines loose your luggage, it's there the next day...Alask has developed a bad care of not really giving a damn. They have no idea what kind of grief this causes...and still they make you jump through hoops...with no results.

Megan of Bothell, WA December 4, 2008

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