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Alaska Airlines

Robert of Corona Del Mar CA (04/30/06)
On April 26, 2006 I took Alaska Airlines flight 208 from Los Angeles to Zihuatanejo Mexico. Upon checking in at the Alaska ticket counter at LAX Terminal 3, I received my boarding pass and luggage destination tag and was told by the Alaska agent to proceed to the TSA baggage screening area located to the west of the Alaska ticket counter. The TSA personel there were extreemly rude to all the passengers waiting in line to drop off their bags for screening. Once it was my turn, I presented my bag to the TSA person and was told it was now OK to leave.

After arriving at my hotel I noticed a TSA "notice of baggage inspection" in my suitcase and found that my camera had been stolen. I might also note that after landing in Zihuatanejo I watched all the bags as they came out of the aircraft until they reached baggage claim, it is not possible that anyone could have tampered with my bag between the aircraft and baggage claim, because the bags were in clear view at all times.

Loss of physical property in the amount of 650.00

Michael of Pasadena, CA April 23, 2006

Michael of Pasadena CA (04/23/06)
On April 7th 2006 flight 225 Alaska Airlines leaving Los Angeles to Cancun. After arriving with my family we found my video camara had been taken from inside my luggage after being check-in at LAX, another passanger had his laptop stolen and the case of my camara had been placed in this passanger bag without the camara of course. I filed a complaint with Alaska Airlines, filed a police report and the TSA. Everyone I talk to Alaska had a very unfriendly, arrrogant and defensive attitude about it and claimed no responsability and almost everyone was very fast to put the blame on TSA. I had 3 Alaska employees even lie saying Alaska doesn't handle luggage anymore, that they were handle by TSA only. So I ask who do the people loading luggage into the plane work for?

Christy of Seattle, WA April 12, 2006

Christy of Seattle WA (04/12/06)
My flight was scheduled to depart at 655pm and arrive in Seattle at 828pm. When I reached the baggage check they let me know the plane was running late and I wouldn't be leaving until 715pm. As it became increasingly later we were told that the plane coming in had mechanical problems and we would have to wait for another plane to arrive. We did not board a plane until 1020pm. This would not have been so bad, except that in Sacramento international airport, in the domestic section there is no food or drinks except drinking fountains. Not the airlines fault, but nonetheless, when we baorded the plane, we received nothing but peanuts and I was starving. I didn't reach seattle, where I live, until close to midnight. and didn't reach my home until 1am.

Pamela of Derby, OTHER February 11, 2006

Pamela Currie of Derby UK (02/11/06)
My Gran and I were leaving Palm Springs airport after a fantastic holiday. We arrived at the airport at 4pm for a flight at 5:43pm on Monday 6th February, flight number 633 from Palm Springs to Vancouver BC. When we went to check in we heard the gentleman in front of us saying there was a delay with our flight but when he got to the desk the assistant said no everything was ok. So we went up and we asked her about it and she said the same that everything was ok but we told her that we also heard one of her colleagues say there was a problem. So she went and asked the colleague and he said there was a delay and they wouldn't know any information till 7pm that night. So they gave us 6 each to buy our dinner, which only just covered coffee and cake!!

So we waited about and kept checking the screen and it still said delayed, I went up to the desk about 5 times to ask how they were getting on and they kept saying 40 minutes and we will know as they were waiting for a part for the plane and the guy was stuck in traffic. I said could we go through as my Gran needed assistance in the wheelchair and they said no we will tell you when to go through. So we carried on waiting with my uncle that had a car journey back to LA that day. He didn't want to leave us in case the flight didn't leave that day and we had to stay in accommodation. So we carried on waiting and watching the screen.

Then we saw all the Alaska Airline staff leaving the airport and one guy turned and said you better run before they close security your plane is ready to leave. So my poor Gran was in a state and we said a quick goodbye to my uncle and then I got through security and ran for the plane as I was running they were calling our names over the tanohe. I shouted ahead who we were and they checked us onto the plane after taking our boarding passes. This was a real nightmare for my Gran and I, we had a great holiday and that really spoilt things. My Gran is 76 years old and needed that assistance that we were told we would get and Alaska said she would get it and she didn't. We were tired and it was late.

So we left Palm Springs at 9pm that night after all that. We were really disappointed in the service and won't be recommending you to our friends. So we arrived in Vancouver BC and there is no information for our relatives waiting, the screens just say flight delayed. So they were worried too. There were a lot of unhappy people throughout that day! Then we arrive back safely and we get an email the next day to tell us our itinerary for our flight which was on the 6th, but this email comes on the 7th. So we are most upset with the organization off Alaska Airlines and would like to know why all the staff were so disorganized.

Pat of Allyn, WA January 25, 2006

Pat of Allyn WA (01/25/06)
I was on flight 575 out of San Diego to Seattle (1/23/06)and (foolishly) packed my digital camera in my backpack which I decided at the last minute to let it go with my other luggage on the plane. When I arrived home, I found the camera and 5 batteries missing from the bag. I understand there is a caveat that Alaska is not responsible for lost or stolen cameras etc. but obviously this was taken on purpose. Alaska has come into quite a bit of bad publicity for the baggage handlers recently. I just couldn't let this go without saying something..I do not expect any compensation, just a chance to rant....

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