Complain about a product or service

Alitalia

Nadine of Brantford, ON December 28, 2009

Basically...the flight was awful and they lost our luggage. The flight was from Rome to Toronto and the stewards didnt attend to the passengers, the aisles were full of garbage and my fiance had a seat which was completely detached from the frame of the seat! Our one of four bags were ripped to shit, the whole front zippered pouch was ripped off and another bag was lost for 2 weeks!

When they found our bag it had never gotten on the plane to begin with and was sent to Toronto, it took 2 days to finally be sent out to our home for delivery. I will never fly with them again nor will I recommend them. I want to be reimbursed since it was over the Xmas holidays and I had coats, shoes, boots and gifts in the lost luggage. Thank God I was home for 3 weeks so I could get it back but I am afraid to fly home with them. What if they loose my luggage again!

Joni of Milford, CT October 4, 2009

We bought a can of sardines in Palermo, Sicily. I am pretty sure they were more comfortable flying back to NYC than we were.

Michael of Fairfield, CT August 21, 2009

Alitalia lost my bags on a flight from Italy to JFK Airport in New York two 10 days ago along with approximately 10 other passengers. The individuals at the lost and found in JFK were slow moving and generally rude to myself and the other passengers who were in the same situation as me. When I tried to call the number I was given to check on my bags no one picked up and I have left several messages with no return calls. When I tried to call a different number where I could get a human being to speak to, they hung up on me and refused my request to speak to a supervisor. So far the Alitalia web-site indicates that they have not found my bags. I will never, ever fly Aitalia again. They do not care about their customers at all. I have found many other similar complaints on the Internet and have no faith that my bags will be found.

Susan of Hollywood , FL June 20, 2009

I booked a flight on Alitalia. They spelled my name wrong. I am traveling USA to Italy and they will not fix my last name on the eticket. They tell me I have to buy another ticket. No other airline that I know of would do this. It is their mistake as I certainly know how to spell my last name.

I am ready to can the whole trip of which I would lose thousands of dollars because of this huge ridiculous problem. ANd, NOWHERE doe is say on the e ticket that if a name is mispelled the ticket is non changeable. AND on the eticket there is a web site to review their policies and that link is broken. I have looked everywhere on their website and can find no such policy. Which truly is the craziest thing I have ever encountered. I dont even want to go on their flight as I am afraid the pilots might be as bad as the admin.

Vivianne of miami, FL June 14, 2009

Alitalia lost my mothers flight with her medication in it on a flight from Miami, Florida, to Rome, To Venice. She has no way of getting any refills nd this might turn into a problem for my mothers health. As I look over of hundreds of complaints from other passengers of Alitalia.....it is VERY clear that they are not losing luggage, but are allowing some kind of criminal scheme to occur. Why else would employees hang up on their paying customers who are politely asking about 'LOST' luggage???

Waleed of Burlington, MA March 31, 2009

Waleed of Burlington MA (03/31/09)
I traveled with my kids from Boston to Cairo, Egypt, on Alitalia airlines for two weeks during the Christmas holidays. In Cairo airport, we went to pick up our five bags from the belt but unfortunately after waiting for more than an hour, we found that none of our five bags arrived. Many other families were unfortunate as well. We had to spend two more hours in Cairo airport to file a claim for the lost bags.

The next day we got a call from a taxi driver saying that our bags arrived and he will be delivering the bags to us. Unfortunately only four out of the five bags were delivered. This is when my nightmares began. The lost bag had our camcorder, family video recordings, kids clothing and many gifts. I kept trying to call Alitalias customer service thats located in Cairo airport for many hours everyday to get an update but the phones were never answered. The only way I was able to reach them is to drive to the airport to ask them in their offices.

I almost wasted my vacation trying to get someone to answer the phone. Two days before returning to Boston, I spent four hours documenting every detail about the lost bag, its contents, the purchase date, the value, etc. I tried to fax it using the fax number I was given in my claim forms but it never worked. After researching the internet I found some fax number that I was successfully able to use. I was sure Id be able to talk to the customer service once I got back to Boston since I thought Alitalia should be required to follow higher standards in US than Egypt but I was mistaken.

I kept trying to call their office in NY but it was no different than the situation in Egypt. Again I kept searching for another way to contact them and I was able to find an email address on the web. I sent them an email asking them for an update; they replied they will continue to search for my bag and that my bag is not considered lost until after one hundred days from the travel date. Now the one hundred days are passed and we didnt get reimbursed by the airlines for any of the emergency purchases we did in Cairo or the bag contents.

I need to be reimbursed for the bag and its contents. The value of the contents is 1086 dollars. Also I need to be reimbursed for the emergency purchases in Cairo, which is about 112 dollars.

Barbara of Newbury Park, CA February 13, 2009

Barbara of Newbury Park CA (02/13/09)
My husband and I booked a flight through Cheap Tickets for a flight to Catania, Sicily on 4/21/08, business class, for 7000.00. We had to cancel on May 20, 08. We were told that we would have a 7000.00 credit to use within a year of our booking date. Also a 400.00/per ticket fee to change the date, and 50.00/per ticket fee from Cheap Tickets. We were fine with this. However, when we tried to re-book the tickets, 2/2/09. we have been given so many different excuses as to why we aren't able to use this 7000.00 credit. we were told we have to upgrade(this is business class, already!), and only certain dates apply, to even...we don't think we have your money anymore.

We have tried to be accomodating! We have told them that we will go anywhere they want to fly us, on any date they choose. we are not picky. There just seems to be no way around all their restrictions. The flight is actually operated by Delta, which we are Medallion Members of, but they say they aren't able to help. Is there any recourse we have? 7000.00 is an awful lot of money to just lose when we were guarenteed that we could use this within a year. Thank you so much for any help. Ps. At one point they had actually talked about giving us a refund of the taxes that we'd paid on this.

STRESS! Even though we fly quite often, 7000.00 business classs is alot of money to lose and get absolutely nothing for.

Claudiu of Burlington, ON January 7, 2009

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