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Alitalia

Jacira of Athens, OTHER November 17, 2008

Jacira of Athens OTHER (11/17/08)
I borded my Alitalia flight from Athens,Greece Going to Porto Alegre Brazil on Saturday 15th November 2008 at 7.30 pm. When I got to Rome I went to my connection gate to board another Alitalia flight going to Sao Paulo Brazil. There I was informed that the flight was delayed from 10pm Italian time to 12 am. At 12 am we were informed that it would be at 1 am. At 12.30am they said the flight was cancelled and they took us to a hotel.

We did not receive any food or beverage until 7 am Sunday morning.Finaly we got on the plane 12pm sunday Nov 16,2008. We arrived at sao Paulo at 10pm Brazilian time where we where informed that we could not board the next flight to Porto Alegre and we would be going to a hotel. At 5.30am monday we were awakened and we were at the airport at 7.00am. Then we were notified that we might be on a flight at 12pm.

After going crazy with the people of Alitalia and Tam airlines I was put on a flight operated by Gol airlines at about 9am and reached my destination at 11.am. I feel that if I pay 1.200 euro for a flight like this I have been robbed. I want to know if I can be refunded part of this money? Number one: why didnt Alitalia in Greece inform us of the problem in Rome? Second when I got to Rome and saw the situation I asked them to fly me back to Greece and give me a refund, wich they denied to do.

1: simply exhausted 2: no body could pick me up on monday from porto alegre wich meant I paid 85 reais for a Taxi. 3: No luggage and no food or beverage at the hotel in Rome had me physicaly and emotionaly in distress. Not to mention The reason I needed to be in Porto Alegre on sunday was that I had to take my mother to a doctors appointment monday morning wich never happened.

Claudia of San Diego, CA April 8, 2008

Claudia of San Diego CA (04/08/08)
I have a problem with Alitalia Airlines. They lost my suitcase in June 2007 in Palermo, Italy, and completely ignored any communication I sent them. The last thing they told me in June 2007 is that they found my suitcase and they would deliver it in 24 hours. I am still waiting. It is impossible to get through to them. Here are exerpts from my last letter to them. Any suggestion on what to do? A class action suit? Please help!

Alitalia Airlines Customer Relations, July 27, 2007 Dear Sir/Madam, I have sent Alitalia three faxes, one letter, and left you a message, and I have heard nothing from you so far about your negligent losing of my suitcase. It is impossible to get somebody to answer your lines, and your e-mail system does not work. I believe that you have obligations towards your passengers, and ignoring me does not absolve you from your responsibilities. I am sending you again the documents I have already sent you, hoping that you will not ignore me this time. I am not sending the proof of fax/mailing, and over two pages of notes of my communication or attempts to communicate with Alitalia, which show evidence of Alitalias lies and negligence. However, I will be glad to show these documents in a Court of Law if you were to continue ignoring me. I am looking forward to a prompt resolution of a matter that is continuing to cause me so much stress, financial strain, and grief. Please send my refund immediately, and contact me in writing and in English at the above address.

Silvia of Concord, CA January 6, 2008

Silvia of Concord CA (01/06/08)
I purchased a round trip ticket from Alitalia with one of the airline's telephone agent. The ticket was for a departing flight from the San Francisco Airport to land in Milan, Melpensa Airport in Europe. There was a connecting flight in Europe and the return flight was to land in the San Francisco Airport from Europe. The departing flight was to be taking off on December 25th, 2007 and the returning flight was to be coming back on January 12th, 2007. There was an unexpected change with the number of days I was going to be taking my vacation and I was forced to call the airline to request for a change in my ticket's itinerary. Once I got in contact with my airline's telephone agent, I was told that there was going to be a 1000 charge involved in the correction of my flight plan. The agent then also suggested another solution; a refund was suggested if I was to pay an additional 230 to get my money refunded. I agreed to that. The telephone agent processed the transaction and said that I would be refunded my amount within 10 business days. That original date of purchase of my flight plan package was July 8th, 2006. My phone call to Alitalia's customer service desk was December 16th, 2006. I called on January 20th, 2007 and requested information on the whereabouts of my refund and the ticket agent said that my refund was still being processed. I wanted to know if I was ever going to receive my refund.

I cannot afford to buy food, cigarretts, clothes, personal hygene items, or pay for a taxi cab.

Mark of New Paltz, NY October 24, 2007

Mark of New Paltz NY (10/24/07)
Helping a neighbor who is 86 and speaks very limited English, I bought two Alitalia tickets from New York to Italy. We tried several variations of dates needing a 2-week trip and ended up getting confused and purchasing a 1- week trip by mistake. We realized the error the very next day, and tried to correct it. Despite the fact that he is retired, indigent and going to visit an ailing relative with his brother, Alitalia Airline refused to waive the 440 change fee. I tried calling back twice and even called their corporate office in NYC, but no one would help. Their rigid insistence on rules and regulations, and their refusal even to allow me to speak to a supervisor, were insulting and hard-hearted.

I was forced to pay the fee myself, even though I'm unemployed and was only doing him a favor. Otherwise, the trip he had saved up for would have been ruined.

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