American Airlines Reviews

American Airlines deserve a zero!!! I flew from Rochester with only a checked bag, with a layover in Chicago O'Hare. They made us check in all hand luggages to pick up on our final destination, the flight was full, they said. Got to Tampa with no luggage; it was still in Minneapolis. I did not get my luggage until twenty-four hours later. I had some cooked frozen dish, Food spoiled. A gift (hoodie) my sister sent my son soiled. I tried to fill out a claim, but they gave me a run around. That was my first time flying with them and it will be the last. When I shared my experience with my daughter, she said, “Mom, I could have told you, they did me the same way.” Reading the reviews here makes me think, they do not care about their customers. If they don’t make things right. They will be going down like the others, sadly. Fly AA at your own risk!!!

My husband and I booked a Schooner trip in Portland for our anniversary. We had a flight for 11:30. Moved to a different gate for 2:00. Moved to a different gate. Then it was cancelled "due to weather". It had rained but was clear at two and Portland was clear. We watched as plane after plane took off. We called AA to reschedule. No flights that could get us there to be able to sail. So we went with Delta.

Scheduled to fly 5:30 pm then 6:20, then 6:45, 7:10..blah blah not until 9:30 pm...still did not fly. Ground stop at Newark?? But other airlines can fly?? If you are broke and have no choice and want to fly cheap airline...sacrficing your time...go for it...at your own risk.

I would rate American Airlines and Citi Card less than one star. I had a flight booked for Jamaica over Thanksgiving 2025. Jamaica was hit with a category 5 hurricane, October 24, 2025. The airport and all resorts were closed without a known re-opening date (later determined to be January 2026). To maintain a vacation, I rebooked with American for a trip to Cancun. American WOULD NOT CREDIT OR USE THE VOUCHER issued for the Jamaica ticket. So... I am stuck with paying for a trip that never happened. The most horrible experience with American Airlines and Citi Card ever. Highly recommend not using either!!!!

I waited for 4 hours. Called the number they told me to and asked for several different options. The other flight that was leaving around the same time as the one that’s delayed still apparently “not available due to mechanical delays” again. The next one after that 10pm get in around 12am. No. Should’ve been there at 2pm already. Finally we see people get off the flight and they announce on the monitor “Sorry but this is delayed further. Sorry for the inconvenience if you need a different flight let us know.” Never ever in my life will I fly with them again. Run them to the ground like Spirit. They deserve all the bad reviews they receive.

Wow. Didn't know that Citi reputation was exactly what they deserve a 1, base on the service they give especially with their partnership with American Airlines. Which I just also read they can downgrade your first class and keep the money, what a bunch of crooks. We need to stop using their card and American Airlines all together. I booked a hotel knowing they don't cancel or change reservations thinking I didn't need to do either one. But plans change dramatically where I needed to make the change. The idea that base on my situation they didn't budge at all, not even to change the date for 5 days earlier, does not make any sense. Which company that you do business with would not allow a change, not one that I'm aware of. But Citi and American Airlines are the exception that has no problem in keeping your points and cash. DON'T OPEN AN ACCOUNT WITH CITI AND AMERICAN AIRLINES, eventually you will be sorry and out of money like I am.

American Airlines WORST airlines I ever flew with. Better to fly with United! They take care of their customers. They'll make a mistake on their part and not hold responsibility even if you paid extra for the flight. All I can say is STAY AWAY!

Next Airline Company to go out of business. Took 2 days to return from New Orleans to Providence. Broken planes, bull s excuses blaming at first weather delays ultimately "pilot did not want to fly" the plane. "She" bailed....flight didn't happen. Next day, wrong departure information, more delays that interfere with connecting flights, upgrades not honored......finally back. Stop the bag nonsense -1 bag per person or buy bigger planes. Cannot understand most of the staff and on the phone at least one hang up. Not worth the stress and anger. Maybe they should paid attention and learned from Spirit.

Worst airline. 5 hour delay then had an intoxicated older woman sit by me. She had 5 margaritas before her flight. Tried to move me out my seat then puked for 10/15 minutes. Flight attendant brought trash bags and a few wipes and said thanks for being a good sport. No reimbursement or anything offered. Horrible horrible customer service and delays out the rear. For what you charge for flights it's inexcusable.

Gate change a mile away - fine. 45 min delay - fine. Customer service telling me I don't have to change to a window seat because I have the whole row anyway... Stuck in the middle - garbage. Forcing me to check my carryon that's under the size limit because the bins are full.... But they weren't full...not even close - garbagio. Do yourself a favor and book Spirit/Frontier/Allegiant/Jetblue because American is worse than all of them... Even the airline that doesn't operate anymore. Absolutely terrible. Negative 5 stars.

On Thursday, May 7th I had a flight to Virginia for a family reunion. My sister and 86 yr. old Mom were traveling to Virginia too, that same morning on Delta. On the morning of the flight, I was waiting at the gate at 7am to board with my 2 kids. While waiting at the gate, I received a call from my sister that my Mom had fallen outside by the Delta check-in. I immediately left the gate and ran to check on my Mom. She had suffered fractured her maxillary bone above her 2 front teeth, fractured 7 ribs, and her T12 spine. Of course we had to cancel our travel plans so I could be with my Mom at the ER.

I went to Mexico to get stem cell therapy for my back. On the return flight from San Diego to Phoenix. I asked the Steward to please help me put my carry-on in the receptacle above my seat. He said, "Oh, we can't do that as it might injure our backs, but you can always ask one of the other passengers to help you." Yet when they gave the flight directions at the start of the flight, he announced where to put your carry-on and added if anyone needs assistance, to ask the steward or stewardess. I hurt my back when lifting my carry-on and didn't get any assistance. I don't appreciate this lack of respect and assistance. I am a 74-year-old female. I noticed he was quite friendly with the younger, attractive women on the flight. This is definitely age discrimination, and I don't appreciate it at all. I always fly American, and I carry their credit card. I guess I need to go to Southwest next time!!!!

Purchased tickets a year ago and my departed flight from Philadelphia was Awesome, now going home in SAN Juan PR is a nightmare. Desk staff dismissed you Quickly saying the plane had maintenance issue and to my surprise American had no other plane to take the 15 passengers back to Philadelphia. The flight changed 3 times while we waited at the airport. We care about your saftey is what the customer service keep saying. I call BULLSHIT!!! The plane did not make its quota of passengers. American feels that handing out $12.00 voucher for the 10 Hour wait should turn our frown upside down. The update on the board still reads 3063 C-8 6:20 am closed. No updated on the board at the terminal.

I was met with a very disgruntled employee at the checkout counter, who did everything and her power to make my travel a struggle would not look up anything on the computer made all three including my carry-on bag go through oversize bags, even though it was a carry-on that I was able to check for free. I requested a manager, Sandra took over 45 minutes to come to the counter and when I tried to explain, she put her hand up in my face and told me to be quiet so she could explain. I sat quietly and she told me because I had tools in one of my bags all of them must go to oversize. I explained to her that I’ve been waiting here for nearly an hour and that my plane boards in 45 minutes.

My husband and I were on our 1-year anniversary trip and did quite a bit of traveling for that trip. We used American Airlines for one of our flights and were disappointed. Our main reason is... we weren't able to sit together. It blows my mind that airlines are no longer placing family members together for flights and you have to find some kind stranger to switch with you, if possible. Most people on our flight were flying solo, and I highly double all, or even any of them, paid for a specific seat. How hard is it to group families together when a majority of your customers are solo traveling?? This should be a basis priority when deciding seating, even if you have to reprogram your computer system to do a better job. My worry is in the near future when we have children. Will our 2-year-old be placed somewhere else while flying?

It’s a fraud! I purchased 4 tickets for LAX-MLI one-stop flight, and I chose seats and I paid for it, about three months ago. Today, when I checked the flight, I noticed that the seat information disappeared. I contacted American Airlines 5 times, and they said even though they were able to see the seats information, they couldn’t help with reselecting and that I need to reselect seats and pay again! And that hopefully I would get refunded!!! Also, they refused to provide me with a confirmation email that shows I will be refunded!! I had to repay $260 for reselecting new seat for our flight. This is the first and last time I’m purchasing American Airlines tickets.

I booked this airline through my credit card to go to and from the DR. What a mistake. My flights were not only late but they were delayed. On the return from DR, I sat in the airport for 6 hours and ultimately did make it home until after 1 am the day AFTER I was originally suppose to be there. On top of that, when you file a complaint no one gets back to you. Crazy. Highly recommend picking another airline.

If I could, I would give American Airlines a negative 3,000. My first flight from Newport News to Charlotte was delayed. In turn, I got to the next gate just in time to see the airplane on the tarmac. I got to watch it depart. It was simply too much for the pilot to wait ten minutes on the last flight. My husband had gone into congestive heart failure. I had used my last dollar to get to the airport. American Airlines offered to dump me off in Miami or Gainsville. I asked about Tallahassee because my sister could have gotten me to my husband. I spent the night in Charlotte Airport. American didn’t offer a hotel or so much as a water. I will not fly with them again.

This is the WORST flight experience I have ever had!!!! My flight was canceled within an hour of boarding so another flight could depart at my scheduled take off time. (Of course they claimed it was weather. The 5 rain drops didn't stop the other plane going to the same destination.) I was provided ZERO support in rescheduling my flight, and when I attempted to seek reimbursement for the inconvenience of having to make plans in another city for 24 hours more I was given the runaround. Not only was I given no support in the rescheduling process, the gate attendant didn't arrive until 5 minutes prior to boarding, and I was not seated with my partner and we sat in an un-airconditioned air craft for an hour in the Texas heat.

Flight was canceled twice at last minute. Paid extra for a seat in the front of plane and my seat is in the second last row. Gave the main counter my id. Gave me the wrong boarding pass. Absolutely ridiculous. I would highly recommend flying another airline line. Nothing good at all with American Airlines.