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American Airlines - Code Sharing

American Airlines • Stranded • Accommodating illness • Bereavement policy • Luggage lost/damaged • Baby stroller mangled • Slovenly service • Price gouging • Smokers snuffed • Group bookings • Code sharing • The Wedding that Wasn't --- News • Straight-Talking Captain Calms Delayed Passengers • American Raises Baggage Fee $5 • American Begins Wi-Fi Service on Some Flights • American Slashes Routes, Charges for One Checked Bag

L.C. of South Boston, MA has discovered code sharing and does not like what she has found.
I purchased an airline ticket thru American Airlines for $382.  I realized it was a code share with Iberia Airlines of Spain. The service I received and the treatment being an American citizen and not being able to speak Spanish was horrific.

I assumed that because American used Iberia as a code share partner, the quality of service would be comparable to American. It was not even close.

So I wrote a letter to American and mailed it April 12, 1999. I was told it was received on April 15, 1999. As of May 4,1999 I still had not recieved an answer so i called.

I was told that American was not responsible for Iberia and I would get no compensation, yet they sold me a product with thier name on it and I paid them not Iberia. They told me to write a letter to Iberia. Why should I?  Why don't they compensate me then they go after Iberia.

What would have been a very nice vacation was ruined by traumatic flights in both directions.

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