Complain about a product or service

American Airlines - Code Sharing

American Airlines • Stranded • Accommodating illness • Bereavement policy • Luggage lost/damaged • Baby stroller mangled • Slovenly service • Price gouging • Smokers snuffed • Group bookings • Code sharing • The Wedding that Wasn't --- News • American Begins Wi-Fi Service on Some Flights • American Slashes Routes, Charges for One Checked Bag

L.C. of South Boston, MA has discovered code sharing and does not like what she has found.
I purchased an airline ticket thru American Airlines for $382.  I realized it was a code share with Iberia Airlines of Spain. The service I received and the treatment being an American citizen and not being able to speak Spanish was horrific.

I assumed that because American used Iberia as a code share partner, the quality of service would be comparable to American. It was not even close.

So I wrote a letter to American and mailed it April 12, 1999. I was told it was received on April 15, 1999. As of May 4,1999 I still had not recieved an answer so i called.

I was told that American was not responsible for Iberia and I would get no compensation, yet they sold me a product with thier name on it and I paid them not Iberia. They told me to write a letter to Iberia. Why should I?  Why don't they compensate me then they go after Iberia.

What would have been a very nice vacation was ruined by traumatic flights in both directions.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top | Travel