NEWS    RECALLS    COMPLAINT FORM    SCAM ALERTS   RESOURCES  
Small Claims Guide   Class Actions   Lemon Laws   FAQ   Newsletters  
Share


Complain about a product or service

Automotive    Education    Employment    Electronics    Family    Finance    Health    Homeowners    Insurance    Pets    Shopping    Travel     Print This     Email This    



TRAVEL   Airlines |  Bus Lines |  Car Rental |  Cruises |  Destinations |  Hotels |  Timeshares |  Travel Agents |  Trains

American Airlines - Smoking







American Airlines
Stranded
Accommodating illness
Bereavement policy
Luggage lost/damaged
Baby stroller mangled
Slovenly service
Price gouging
Smokers snuffed
Group bookings
Code sharing
The Wedding that Wasn't
---
News
Straight-Talking Captain Calms Delayed Passengers
American Raises Baggage Fee $5
American Begins Wi-Fi Service on Some Flights
American Slashes Routes, Charges for One Checked Bag

Bob of Mililani NI (12/30/03):
I was discriminated against during a recent AA flight from Honolulu to WDC and the more I think about it, the angrier I get. I am a smoker. That being said, I know where and when not to smoke and abide by the rules, being an adult. But, because I smoke so much, the smell of cigarettes and smoke is always with me -- in my clothing and my hair, etc.

During this flight, as on many others, I had occasion to use the lavatory. As I entered, I smelled smoke and looked around for potential fire. Seeing none, I relaxed and did what I needed to do before returning to my seat. Within seconds of returning to my seat, however, I was accosted by two of the flight attendants accusing me of being the violator in the lavatory, which I denied, letting them know the smell of smoke was prevalent upon my entrance into the facility.

Their only comments were: "He's in denial." and "You smell like smoke." No kidding I smell like smoke. I'm a smoker. But it wasn't me who violated the rules. There was no convincing the flight attendants, however, that they should go smell other possible passengers to see if someone else MIGHT have committed the violation.

As I departed the aircraft at Dallas to get my connection, I heard one of the attendants call my name and I stopped and turned. "He's the one!" she exclaimed, pointing to me and two federal officers took my arms and asked me to remain where I was. They questioned me in the chill morning air, repeating the accusation that I had smoked in one of the lavatories. I explained to them what happened and they also would not listen, instead telling me they would investigate and report me to my employer and ban me from all domestic flights in the future.

It seems that, because of American Airlines' discrimination, I was tried and found guilty right then and there at the doorway to that aircraft. Although I have not been contacted in reference to any investigation, nor have I been formally told I am banned from domestic flights (I have flown since that date), nor has my employer (to the best of my knowledge) been information of the accusation, the harrassment and embarrassment of the moment at having to explain to clueless people some of the facts of life were horrendous.

Unfortunately, in today's high-security atmosphere, passengers can be accused of almost anything without having much opportunity to defend themselves. However, Bob should disabuse himself of the notion that he is the victim of unlawful discrimination. It's only unlawful to discriminate against those in a protected class -- ethnic minorities, the disabled, the elderly, etc. Smokers aren't a protected class.

If Bob is banned from future flights, he will have to consult an attorney and possibly pursue legal action to clear his name.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share

Follow us on Twitter.

FREE CONSUMER NEWSLETTERS

The Daily Consumer
Afternoons M-F

Sign up now!


Consumer News & Alerts
Every Sunday

Sign up now!





CONSUMER NEWS

SAFETY RECALLS







Back to the top | Travel

Advertisement


Custom Search
AUTOMOTIVE
• Dealers
• Manufacturers
• Service
• Extended Warranties
• Lemon Laws
• Recalls
• Tires
• Transporters

FAMILY
• Aging
• Children, Parenting
• Recalls
• Dating
• Education
• Entertainment
• Pets
• Weddings
FINANCE
• Annuities
• Banks
• Credit Cards
• Debt Collection
• Debt Counseling
• Insurance
• Investing
• Loans
• Mortgages
• Payday Loans
• Student Loans
• Tax Prep

HEALTH
• Doctors
• Drugs, Pharmacies
• Health Clubs
• Hearing Care
• Hospitals
• Nursing Homes
• Nutrition, Diets
• Vision Care
• Weight Loss
HOUSE & HOME
• Appliances
• Cookware
• Furniture
• Home Improvements
• Lawn & Garden
• Movers
• Pools & Spas
• Realtors, Rental Agents
• Recalls
• Utilities

ELECTRONICS
• Cable TV/DBS
• Cameras
• Cell Phones
• Computers
• Home Electronics
• Internet Access
• Local Phone Service
• Long Distance
• VoIP
SHOPPING
• In-Home
• Online
• Retail Stores
• Sporting Goods
• Supermarkets
• Telemarketers

TRAVEL
• Airlines
• Bus Lines
• Car Rental
• Cruises
• Hotels
• Travel Agents
• Trains

RESOURCES
• Class Actions
• Complaint Form
• Small Claims Guide
• Lemon Laws
CONSUMER NEWS
• Latest News
• Automotive
• Telecom
• Financial
• Health
• Homeowners
• Scams
• Seniors
• Travel
• More ...

RECALLS
• Automotive
• Children's Products
• Drugs
• Food
• Household Products
• Sporting Goods

ABOUT US
• FAQ
• Privacy Policy
• Advertise With Us
• Newsroom
• Syndication
• Terms of Use

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.