Complain about a product or service

ATA

Rick of Fredericksburg, VA December 2, 2008

We purchased a VIP Customer Care Card (coupon card) April 11, 2005, from a 3rd party that ATA Tire had contracted with to sell. We paid 49.95 for the card which offered 8 free oil changes, 2 free tire rotations, 2 free flat repairs and a variety of other free services and discounts. Over 500 worth of services for 49.95. We have mostly used the free oil changes.

Recently I took my truck to ATA to use the free oil change coupon and was informed I would have to pay an additional 10.50. I confronted the manager when advised of this and explained to her that it says free oil change, just like all the other free oil changes they had provided us. She stated that the cards were old and back in 2005 things cost differently. My contention is this. ATA Tire has a contractual obligation to honor what they signed up to participate in. The back of the card says this: Free oil changes include up to five (5) quarts of name brand 5w30 or 10w30 oil and include lube, labor, filter, topping off of fluids and a 15 point visual inspection by ASE Certified Technician. -

There are no hidden fees or labor charges associated with free service offers. NO WHERE DOES IT SAY--Additional costs or fees above the coupon value will be passed along to the customer. To me they are obligated to honor the card and what it says without charging additional fees.

Alex of Woodstock, GA September 11, 2008

I spent 7500 on this terrible service. A CPA met with me and told me he'd be my personal contact. He said that is was necessary to put together a financial appraisal of my business for which I paid a lot of money. They game me some canned piece of binder with some financial numbers that I could have had my cpa do for 100. They then turned me over to a boiler room as my main contact point ... cpa would never return calls. They neglected to tell me that even though IRS might settle with me, they'd still go after my ex-wife for the balance (ultimately coming back to me). They asked for another retainer on her.

They delayed almost a year in acting and rarely returned my calls. MY ADVICE. RUN! GET A LOCAL TAX LAW ATTORNEY THAT WON'T HIDE BEHIND A BOILER OPERATION AFTER THEY GET YOUR MONEY! As I said before, I lost 7500 but was able to settle my case using a local attorney for a reasonable amount of money in a few short months for 1/3 of what I paid them. DO NOT GIVE THEM MONEY! They offered to return 1000 of my money if I didn't talk. I'd rather talk and cost them many times what they cost me.

I had 3 bad years in the period prior to this endeavor so my income was low. Ultimately their delay resulted in me having to settle after I finally had a good year and they demanded more money. I'd say it cost me about 10,000 more plus their retainer of 7500. Nightmare and the IRS was [upset] at what they had submitted in my original offer. My new attorney had to smooth things over.

Peter of Belmont, CA May 6, 2008

Our ATA flight was delayed almost 10 hours from Oakland to Hawaii. Everyone on the plane was given travel vouchers. We have 4. A week after returning to the mainland ATA shuts down. Vouchers now have no value according to ATAs web site. Obviously the vouchers are given as a form of relief for pain and suffering. We were planning on using these for vacation in 2009. Which I would have considered relief. I believe vouchers given for such do have value and should be considered equal to face value of the trip it was originally granted against. There should be a place in the bankruptcy proceedings for addressing this but I see none.

Lost an entire day of vacation which was planned more then a year in advance. Had to pay for a taxi to get to the airport because the delay caused us to lose our originally scheduled ride. Face value of tickets which could have been purchased with vouchers based on what we paid for original tickets for that day... 700 dollars each x 4 tickets = 2800 taxi ride = 60 dollars. Loss of day in paradise? who knows? not including the free headsets on the flight I figure I am out 2860 on this. Cheers

Terri of Wheaton, IL March 12, 2008

In May of 2007 I purchased tickets from Midway to Honolulu for my daughter and I to fly in July. Three days before the flight, my son in California suffered a traumatic brain injury, and I was forced to cancel my ticket to bring him home and care for him. At the time I was told that I would have to pay the re-booking fee of 100 and rebook the ticket within one year. My son is finally recovered enough so that I could plan to use the unused ticket. I called ATA to inquire how to do this, gave them the dates of travel (in September), and they said no problem--I would just have to pay the re-booking fee. Two days later they announce that they are pulling out of Midway. The nearest airport is St. Louis which is 300 miles away. I looked up flights from there, and they are not scheduling flights out of there after Aug. I called the airlines and was told basically my 900 voucher is worthless. They have my money and I have NOTHING!

Loss of 900.

Jennifer of New York, NY January 7, 2008

On June 17, 2007, I volunteered to give up my seat on a full flight so I could get two 200 vouchers. Then ATA sent me to a far-away, shady hotel outside of Chicago to stay in. I used one of my vouchers to go to LA, which was a nightmare; they messed up our connecting flight and left us stranded w/ no hotel in Chicago Midway Airport for 9 hours.... Now I am trying to book a flight from anywhere in NYC to Vegas in February, using my other voucher, and they say they just simply do not fly out of the East Coast anymore...at all, and can't do anything for me. There must be so many people who are having this problem. I filed a report about 2 months ago; they said they were going to call me back in 5 business days.

Of course, they didn't, and I called again today to follow up, and nothing at all. The lady was rude and said we didn't force you to give up your seat and take these vouchers. The whole thing is nuts, so now I have a 200 voucher I can't use, and no one can help. It's crazy. They said they are going to call me back again, but I doubt they will. Please help. I know they are sister airlines with Southwest. I don't know why they just can't give me a voucher with them. I'm so upset, and I feel trapped--like there is nothing I can do. I will lose a 200 voucher.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |