Complain about a product or service

Avianca

Andrea of White Plains, NY April 25, 2009

On April 1, 2009 My mother past away in Colombia. With the situation at hand I needed to travel due to the bereavment. I called the 800 number of Avianca which the representative informed me that the ticket would be approximatley 900 to 1,000 dollars. She told me to go to the airport and to speak to the manager that they maybe able to help me out with my situation in which I needed to travel.

I went to Kennedy Airport in NYC to Avianca Airlines terminal. The problem is that the airline took full advantage of my situation of the death in my family. The ticket to travel to Colombia wound up costing me 1,527.16. The worst part it was for Coach Class. Normally this ticket usually has a price range of 500.00 since it is off season.

Manuel of Sun Valley, CA February 3, 2009

I bought an airline ticket for my Father on December the 17 of 2008, his destination was from Los angeles airport (lax) to Cucuta!. His departure was on december 26 of 2008. But unfortunately on december 18 of 2008 he felt sick and was taken to the hospital. Resulting of this visit( a couple of days later) the doctors found out that his kidneys were not working no more and he would start a treatment called dialisis, and he would be on this treatment for the rest of his life!

So due to this incident i tried cancelling the ticket thru my bank without any results, due to the airline that the ticket is not refundable! So i tried contacting the airline avianca and one of there assistants tells me over the phone that i needed a letter from the Doctor stating his kidney failure, for the refund. Now i tried contacting the airline once again and now theyre telling me the ticket is non refundable, even that im explaining them about the situation and that i do have a doctors letter. So please i need your help in this matter

Keila of Jackson Heights, NY July 1, 2008

I traveled to Colombia via Avianca airlines on June 22-2008. When I got to the Bogota Aiport because I had to do a transfer to Pereira which was my destination. I recieved a call from the states that my mother was sick so I took a plane that same day back to the states before I left they assured me that I was going to get my suit cases.

I still haven't received my suit case nor have they done anything to help me I keep calling them and they keep telling me that they are investigating but thats all. All of my clothing was in these two bags. They said that they contacted the Manager in Colombia but that he hasn't made a decision. It's going to be two months already and I haven't heard back from them and still no suite cases.

I have no clothing ever since I have been unable to travel or go any where due to this. All of my personal belongings were in these two bags.

Jules of Miami, FL December 11, 2007

Avianca Express as Agent for Avianca Airlines refuses to provide me with airway bills for the cargo they ship for me. They say that they are not required to provide me with an airway bill. Since the sales of goods exported is state tax exempt the state requires me to have the air way bill as proof of export. I have explained this to Avianca Express and they could care less. How can a freight forwarder refuse the exporter of record their air way bill as called out in the Warsaw Convention section 3 article 5. There must be a federal law which compels a freight forwader to provide the air way bill. What can I do? I was audited by the state several years ago and forced to pay 23,000.00 in state taxes for invoices to customers that did not have proof of export attached. I don't want to be in that position again. I have advised my customer in Bogota that I will no longer ship with Avianca Express but I still need the air way bills for past shipments.

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