|
Renting a car may seem like a small thing but it can quickly turn big and ugly if things go sour. In particular, if the car is damaged or if the company loses it and blames the renter, as happened to Michele, things can get very nasty.
Lawrence of Los Angeles CA (08/20/08)
Summer, 07 I rented an Avis car for a month while on vacation in Italy. Without my knowing it, I drove into a restricted area in Torino and a photo was taken of the car. Cut to fall '07. My Amex credit card bill appears with three 10 Euro charges from Avis. I questioned the charges, but Avis had no information. Amex questioned the charges and got the same non-answer, so the charges were removed. Now I have a collection agency billing me for $350. Avis says: Tough.
I've been trying to work this out, but it seems I am now liable for $350 instead of the $42 or so for the original ticket.
Michael of Hamilton GA (08/20/08)
I had made reservation at least two weeks in advance and told them I had a Visa debit card and not a regular credit card as I elect not to have one and do all my transactions with debit or credit directly through my bank. Not a problem they said. I gave them my card number, expiration date,etc. I flew into El Paso, Tx on 16 August and went to the Avis rental counter and met with a black female name not remembered and gave her my credentials and rental confirmation sheet. There were numberous people standing in line behind and to the side of me waiting to get rental vehicles, not only from Avis but other rental businesses.
The Avis representative was checking the computer for my information and suddenly looked up and in a very loud voice proceeded to tell me and everyone else standing within 15 yards that I could not get a rental car as my credit was not good enough. I said what are you talking about and she said loudly that my credit score was only 500. I said what are you talking about, how would you know what my credit score is when you did not run my credit? I informed her that my credit is well over 700 and that I wanted a rental car. My job would not even allow me to work where I do if I had a credit rating like she said. I never have been so embarassed in my life.
I am retired military, was a police officer for nine years (injured in the line of duty) and now work for Homeland Security and could not get a rental vehicle. The lady basically asked me to get out of the line so she could help some customers and I asked her if this was it as I needed this car to go to the Federal Law Enforcement Center for my job. She told me I could contact customer service if I wanted to. I tried to contact customer service for nearly two hours and finally got a recording telling me that customer service did not work on the weekend.
I was stranded until I went over to the Hertz rental car agency and asked if they could rent me a car. They rented a car to me without reservations and I was on my way in less than 15 minutes. If my card was bad then why could I use it right beside the Avis counter. The employee at the Hertz counter heard the entire conversation between me and the person at Avis ticket counter and he said well, You know where to come to the next time you rent a car. Very upset, hurt and embarassed the way I was treated at Avis.
It cost more money to get my car as I did not have a reservation and cost me an appointment and a two hour delay waiting while stranded at El Paso International Airport
Hyun of Brea CA (07/09/08)
My husband and I rented a car in Ft.Laughterdale, Florida through Avis and had returned our car and gps system to Sunrise Holiday Inn and the person who collected our return form had assured that everything was done with and did not bother to look at the condition of the car nor where the car was at, and did not pay attention to the gps system if it was working.
When we came home from Florida to California, 2weeks later only to find a statement from Avis charging us a broken cable for $450.00 dollars. It was working perfectly fine when we turned it in and I think it's the negligence of the person who did not properly checked the car nor the gps. If the GPS is working, and only the cable is broken, that is if it's broken, Why did they charge us for the whole gps system and not for the cable?
Spoke to customer service which we were disconnected twice and the 3rd time I spoke with a assistant supervisor who looked into the matter and said we need to speak with the general manager and was given a phone number and left a message, didn't get a return call until the next day. He told us he would get back to us in 3 days, but didn't hear from him since and it's already been 5days.
Ervin of Berwyn IL (06/26/08)
I got pull over and received a violation to possess registration for the avis car rental. I told the state patrol officer that is is a car rental but he still give me one. When I return the car to avis they said they will handle it.
Now it is passed the due date of the violation, they still have not paid for it. The court will issue a warrant soon and it I don't paid, I will lose my license. I call the avis violation department and no one answers. I left messages and no one reply.
Art of Chicago IL (06/24/08)
I incurred a refueling charge that I believe to be ridiculous.
Sandra of Burleson TX (06/18/08)
In March 2008, I rented a car in San Diego. I got a parking ticket for $40 which I paid when I returned to Tx. In May I received a charge on my credit card for $105. I called Avis and they explained it was a citation. I never got any other tickets. I called the phone # for the citation dept for 3 days and left several messages. I could never get thru to a real person. They were always too busy. The recording states they will call back within 24 hours. That's not true. I never received any notice that I would be charged for this. I am disgusted with Avis and will never rent from them again.
My credit is being charged with finance fees. I have spent several working hours on the phone trying to contact someone. I cancelled my credit card thinking someone had fraudulently used my card.
Ahmed of Cairo OTHER (06/16/08)
On june 14, i rented a car from Avis at the Edmonton air port office as per my reservation. The lady at front dest rushed me through the procedure and didnot illustrate to me the coverage benifits and asked me about LD-- something in a manner reflecte dto me a rip off. So i declined. Afterwards i had an accident with the car and i called teh police and teh report mentioned nothing about this accident being of my fault. I called avis and they told me to toe the car to the airport.
After arriving at the air port and discussing with with the front desk officer the fact that i was not properly informed about the coverage she stated the flyer is always there, you should have looked. Afterwards I was told to contact some lady called Carolin and i was given a fax number. Since then and i am not able to reach her totaly and every time i call the avis number and mention an accident i end up on hold for long period s and given another number which ends up to be a wrong number.
Right now i nothing has been charged to me yet but i am feeling that i will be ripped of by them. Also i have requested to go through the estimation procedure in timely manner for am not a canada resident and i won't be able to repply back by teh time they finish their fraud procedre with no listener. Could you please advise of the action to be taken against them for it has come to my understanding that the legal system in the US & Canada is against such fruad actiosn and is well known for its integrity.
i expecting a large amount to be billed to my credit card at a time that i am raising a little kid and in need for every penny that i am making. this is not only about the physical damage but its the stress that i am living in feeling that i was ripped of and expecting more ripping.
John of North Myrtle Beach SC (06/03/08)
9/2007 I had an Avis vehicle for 30 days and made a reservation to return it to pick up another vehicle. After I got my new reservation, I drove to the Waco, Texas airport Avis counter. When I got there the less than nice clerk told me that I had to keep the same car. I explained to her that I had a new reservation but she just bum rushed me and when I persisted to explain that I should had never been given a new reservation if there was no car to match it. At this point she actual had this large man move next to me and stare at me during the encounter and I immediately felt that she was trying to intimidate me. I left with the same vehicle but notified my travel agency and they contacted the manager and she was just as rude. They decide to resolve the issue by delivering another car to me. When it was delivered, the clerk who delivered rushed off with the old vehicle. I got inside the vehicle only to find it dirty and human hair all over the driver seat. It was like I had a private vehicle that was not well taken care of. The car was returned to the counter and the same clerk, as I began to walk away from the counter, told her staff to go out and inspect the vehicle before I leave. Now I had already received my receipt and had left the counter. What was she going to do, have me arrested in the parking lot? It was that bad. I never received an apology from Avis even though I have patronized them at other locations. Unbelievable!
The experience was humiliating. As an African American, I felt uncomfortable because this woman was treating me, a 56 year old man and a professional, as if I was a 3rd class citizen, and she kept bringing on her racism and hatred and I issued a warning that if I would experience any harassment during my assignment in Waco, I would reference Avis Waco. The travel agency who booked the original Avis rental and the new reservation was on board throughout the ordeal and they contacted the Avis Manager at Waco and they were amazed at the attitude and how unforgiving she was for her staff which is reflected in a letter to Avis Headquarters in New Jersey. It is distrubing.
Yvonne of New York NY (03/31/08)
I rear-ended another car with my rental car three days into a seven-week-long rental. Because there was no damage to the other car or its occupants, I did not call the police. I examined the car, which had a dent on the bumper and some small cracks. Nothing else. I looked under the hood and nothing seemed damaged, although I certainly am not an expert. I had no problem driving it home after the accident - there were no strange noises or leaking fluids. I drove it back to Avis the next day to file an accident report and was told that I would hear from them soon regarding an estimate for the damages. I had declined insurance so I was responsible for the cost - which I assumed would be for fixing the bumper, paint, etc. A few weeks later I received papers in the mail saying that Avis had sold the car to a salvage yard for $7800 and I was responsible for the difference between its market value and the sale price, which was roughly $4000. Also attached was an estimate for damages totaling $5225, which listed everything from the headlamp assembly (which wasn't broken) to the radiator and fan.
I had declined insurance so I was responsible for the cost - which I assumed would be for fixing the bumper, paint, etc. I didn't take the car to get my own estimate because I figured Avis would call me with their own and give me a choice to get an estimate. A few weeks later I received papers in the mail saying that Avis had sold the car to a salvage yard and I was responsible for the difference between its market value and what they got for it, which was roughly $4000. Also attached was an estimate for damages totaling $5225, which listed replacements for everything from the headlamp assembly (which wasn't broken) to the radiator and fan. I think it seems fraudulent because there was only one estimate from a company they probably have a business relationship with and also because I wasn't given a choice to get my own estimate, even for comparison or verification. The car had 28,000 miles on it, and was over a year old. Avis was probably getting ready to sell it soon anyway, and this way they got a really good deal.
Nick of Shenzhen OTHER (03/28/08)
I rented a car with Avis, but before I signed the agreement, they didn't explain about the insurance policy in detail. After that, an accident happened. It was my fault and they asked me to bear all the cost, even the 3rd party car claim. it is unfair for me as foreigner to rend a car for two days, and bear all the cost in an accident. They should advice me to buy insurance in advance.
I did pay the repair cost for the rented car, it cost me 1100 US dollar and maybe another 3800 US dollar for the 3rd party car. It made me worry about this accident and cost for almost three months. I don't know what will happen next, and it also hit my finance limit from this accident.
Stacy of Nashua NH (03/10/08)
Back around Feb. 18th 2008, My husband and I contacted Avis for a car rental. We needed a rental because our vehicle was under going repair due to an accident. Since the accident was not our fault the insurance company of the gentleman who hit us agreed to pay for a rental. After a couple of days (Feb. 20th 2008) my husband received a call from a rep at Avis claiming that they don't accept monies from State Farm and it would have to come out of our pocket. Since we did not want that to happen we returned their vehicle on the 21st and decided to go with enterprise which was recommended by state farm.
The receipt that was given to us by avis was for the amount of $249, the cost of a weekly car rental, which we had agreed to pay even though we did not have the car for a whole week. On March 8th we made our weekly stop to our credit union and as I reviewed my account statement I came across a $679 transaction from Avis. We called Avis and asked if they remove $679 from our bank account on March 3rd when we used our debit for the amount of $249? Their answer was because we had the car for the week and there is nothing they can do about it. We have a receipt which claims a weekly payment of $249 for a car rental. Number one we didn't have the car for a week, Number 2 State Farm had refunded us the $249 so that we could go to enterprise a car rental company that they deal with directly. Avis removed money that didn't belong to them and could not come up with a reason why they took this money. Our Bank is currently dealing with the situation. We have witnesses to how long we had their rental for so we can prove we did NOT have it for a total of a week.
We can't pay our electric which is on a payment schedule, we can't pay our car insurance or buy groceries not to mention we had to go to a quick loan place because our rent was due and we didn't have enough to pay rent. So now we have to pay the loan place back including the outrageous interest. I hope that our electricity wont be cut of because now we have bounced a check.
Mircea of Rhoon OTHER (02/18/08)
I've made a reservation for a car (reservation to start on February 16th; reservation code 2416-7677-NL-2) via Internet on 29 January 2008, that was confirmed by an automatic email in the same day. I've phone the Rotterdam office on Friday, February 15th, and they confirmed that the reservation is valid. I went to the office in the next morning (February 16th) to pick-up the car as reserved. In the first moment everything was OK, but after the person in charge have seen my passport (I am a Romanian citizen living and working legally in the Netherlands since 2005), she told me that there is no car available on that day as per my request. I have strong reason to believe that she refused to provide the car according to the reservation only because I am a Romanian citizen. (I could see on the office's window a mechanic preparing a car - Opel Vectra - corresponding to my reservation.)
I needed that car because I expected in the same day 4 guests (members of my family) from Romania, and my own car is a Toyota Aygo with only 4 seats. I was forced to travel twice Rhoon (NL)-Dortmund (DE) in order to bring all my guests safely at my place, and also I've had to cancel the travel plans for that weekend. Also I've spent a lot of time, nerves, and phone calls trying to get another car on Saturday, February 16. (It was impossible due to very short notice), and then on Monday. The moral damages (transforming a supposed nice holiday with relatives, all of them over 60 years old, was a nightmare) were considerably higher than the financial ones. I consider this also a clear case of discrimination against an EU citizen.
Texas of San Angelo TX (01/28/08)
I went in for oil change & was informed I needed a new belt for $50 because it has big hunks out of it. I went down the street to Peerless for a 2nd estimate & they were unable to find any damage. The belt was in EXCELLENT condition. I drove back to Kent-avis lube on 29th & ask for belt to be replaced AS SOON AS I WAS SHOWN THE DAMAGE. Manager claimed I misunderstood him (I think because I am a woman). He also accused me of having the old, worn belt replaced before returning TO GIVE HIM A HARD TIME.
Christian of Jackson Hights NY (11/02/07)
We rented a car from avis on line for vacation in dominican repablic from 09/22/07 to 10/6/2007.The daily rate for car was 21.78 for 14 days.Total price of 304.92. We also purchased rental car damage protector plan for 135 dollars which we payed right away on line. Total price combined was 531.38.When we came to return the car at the end of our vacation we were told that the charges are 788.15 dollars. We presented a copy of our contract with confirmation number that we printed from the computer but could not get any explanation of discrepancies. We were told that the manager was not available at that moment and that we had to wait. However,we had flight to New York that would not wait. We refused to sign the charge reciept for 788.15. When we came to New York, we called AVIS with complaint. They investigated the case and sent us a copy of the contract, which allegatelly, my husband signed (4 pages total) and only one page has my husband's signature on. ... There is no total amount that would be charged. There is rate per day(21.78) and insurance rate per day without total amount written.This was only page of contract that we have been ever presented. We assumed that the charges for insurance were those that we already paid (135dollars). We have never agreed to purchase any other insurance.
Julio of North Hollywood CA (10/29/07)
On Oct. 24 Avis charged my Debit Card with the amount of $125. I called consumer service and was told that it was a charge for parking ticket on a rental car. I have no idea that I had a parking ticket; Avis should notify me or send me copy of parking ticket before using my debit card without my authorization. I think Avis made an illegal transaction.
I have been unemployed since Aug. 22. When I went to my bank to withdraw $140, I found out that the balance available was $26 because of the unauthorized charge of $125 from Avis Rent-a-Car.
Angela of San Bruno CA (10/08/07)
While planning my 2-wk vacation to Va and Fl, I researched car rental places. Each showed that picking up a car in Va and dropping off in Fl would be about $800-900. I then researched the same criteria thru my work (Gap Inc) and the price was about $600. So I booked thru my work. No where on the paperwork thru Gap did it state there might be additional charges.
When I got to the counter at Avis in Va, I was not informed by the representative that there were additional charges. I showed her my confirmation with the total I was to pay and she did not state there was more charges. As far as I knew, I was paying $600'ish.
When I dropped off the car in Fl, the final bill came to $1300. I was told to complain in the office or call it in. I choose to call it in since I still had to get on a plane. I called twice to get resolution. Each time I was told to fax in my confirmation from Gap, which I did. Each time I was told that I should have looked at the Avis site with the confirmation number for additional charges. And I stated to both customer service reps that the confirmation did not state there were more charges, so why would I assume there would be. If there was, the person at the counter should have told me.
They said no. She does not know all the charges. Which I think is ridiculous. They can rent cars out, but not know what they are charging their customers?
I also mentioned that their online site said the charge would be $800-900, yet they are charging me $1300. They made no comment to that. As of yet, I still have not heard back from anyone and had to pay the credit card payment.
I think I was cheated out of $600 since they never informed me of the additional charges.
Jennifer of Greeley CO (09/26/07)
We rented a vehicle in Salamanca Spain August 3, 2007. On 8/5/07, we were involved in an accident in Porto, Portugal. The accident was not our fault. We had supplemental insurance from AIG and we contacted the police to the scene. We returned the vehicle to the AVIS rental at the POrtugal airport to get another car. We were told we would be contacted regarding the progress of the claim. Upon our return to the U.S., we discovered a charge for $2748.47 on the credit card. We have been in contact with AVIS countomer service since August 10th to get a damage report to justify the charge. Without that documentation, we cannot file the rest of the claim with AIG to get the repairs reimbursed. We have talked to over 10 different people, all of which say it takes 30+ days to contact AVIS Spain. It seems odd that in the age of technology, that it would take that long to make contact with their own people. Each time we contact AVIS, we get a different story. Each time they say the claim number is unknown, although they gave it to us. THey said they refunded 1700.00 to the credit card on 9/26, but it has not really occurred. However, even if it does happen, they are reimbursing us in Euros, not in US dollars, as it is charged on the credit card. AVIS never returns our phone calls or messages. When we try to talk to the same individual, they say they never heard of the person working in customer service. We have a case number of 4732477, and we have been contacting the following number 1800 352 7900. We have tried to ask for a supervisor, but to no avail- they don't seem to exist at AVIS.
J Williams of Richmond TX (07/06/07)
We reserved a car online for Puerto Rico Avis #1. We picked up the car June 23 at the #1. We returned the car to Avis Desk at Rio Mar Beach Hotel on June 26th. Our rental was $225. The woman at the Avis desk at our hotel said there would be no extra charges to us for leaving the car there rather than returning it to Avis #1. Later, we discovered an additional $330 was tacked on to the original $225. I called the manager at Avis #1, and he quoted me the contract statement that allows for a higher rate. I told him his employee told us there would be no charge. He said he could do this since the contract said so. We believe this is wrong. Charging a higher rate does not mean more than doubling the daily rate. A member of his staff at the Avis desk at our hotel said there would be no charges added on. We request that Avis rectify this. I am contesting this absurd charge.
Our original charge of $225.60. An additional $330 charge was tacked on as a higher rate. We do not consider this a higher rate, it is a charge which we are contesting.
Andrew of Baxter MN (06/29/07)
On June 9th, 2007, we rented a Vauxhall Vectra from AVIS at the Glasgow airport. We were traveling in Scotland for nine days with our two boys. Within 3 hours of renting the vehicle, we had two flat tires on A82 between Loch Lomond and the village of Ballachulish. The front passenger side tire completely blew out and there was a hole in the sidewall of the rear passenger tire. We mounted the spare on the front and tried to limp along to our first stop at the Loch Leven Hotel across the loch from Ballachulish.
Our first call was to the Avis recovery number on our windshield. From there we were making and receiving calls from them all evening. Their first attempt was to try to fix/replace the tires by 9am on the 10th. Then they called us back and said they could not find the proper tires for the replacement. The next step was to recover the vehicle and have us get a new one at the closes Avis depot. We insisted they bring us a vehicle but they refused to deliver a vehicle to our location. They found it necessary for us to accompany the recovery service back to the nearest Avis rental office which was in Inverness, approx. 60 miles away. The problem was that I would have to leave my family, two boys and my wife, on our first night in Scotland and travel to Inverness for the exchange. Upon their continued refusal to deliver a new vehicle to us, I decided to go with the recovery driver that evening. However, the driver did not show up as we were told. In frustration, and because we were extremely tired from jet lag, we decided to let them pick up the vehicle the morning of the 10th (a Sunday) and we would get to Inverness on Monday to pick up a new vehicle. What we were not told is that we would be charged two full days of rental when we actually only drove the car..maybe three hours. We were also not told that the old agreement would have to be closed and a new one opened. And further, we were not advised that we would be charged a higher rate because the new rental was considered one-way, because we would turn it in in Glasgow.
Upon arriving at the Inverness airport on Monday to retreive the vehicle, I found out they had closed the old agreement and charged us the full amount for the original nine days of rental. Instead of refunding the whole bill and charging the correct amount, they gave us a L200 pound credit.
I picked up the replacement vehicle, which was a Peugeot 307, a smaller vehile than we had originally asked for.
The next disappointment came when we turned in the vehicle at the Glasgow airport on the 18th. We told the individual at the return counter about our experience, hoping to get a reprieve from some of the charges. She made a call to her colleague at Inverness to ask them about what happened. After she hung up, she basically told us that we had made up stories and proceeded to no longer listen to what we had to say. My wife suggested to her that she really didn't care about us and the response was that she didn't and it didn't matter to her because she got paid the same either way. Her name was Eileen MacTaggert or something similar.
We feel we were treated poorly by Avis and that they took advantage of us. When I originally reserved the vehicle, I was quoted in US dollars and the price seemed fair. We are trying to resolve this with Avis and are also disputing the charges with VISA.
We don't mind paying a reasonable rate for our rental but it has cost us nearly $1400 to rent a car from AVIS for nine days in Scotland.
Regardless of the outcome, we will NEVER rent from AVIS anywhere again.
Lenny of Spring Hill FL (06/26/07)
Well so they say that they TRY HARDER. Recently I had rented a vehicle in Orlando International Airport I had the vehicle for four days, and I would be flying out of the same airport. Several month pass and I notice that there is a new charge $50.00 from Avis and I have not rented any vehicles recently, so I called them and I was informed that I they received 3 traffic citation during my rental period. I asked them why wasn't I informed of this and what were the citation about, since I had not been pulled over or given any tickets. The customer service rep informs me that Avis does not have to do this because it is appears in the rental agreement. I informed the individual that I was not informed of this agreement and that they prey on the rush, rush at the airports not to inform the customers of this. I was instructed that I could call the violations/citations department, which I did and had to leave a message. I called several county courts in Florida to find out that the citations were given through SunPass because apparently I went through the express lanes I my SunPass did not get charge. The lady from SunPass informed me that Avis was suppose to notify their customers concerning these violation, which I was not! I was also informed that the toll tickets were for $25.00 each, which I could have resolved with one phone call within 75 days by calling them and giving them my SunPass ID number. The next day I received a call from Avis concerning the violations and I was again informed that this is the policy of Avis and that the agreement that I signed it appears. Now given that I received 3 violations I would normally pay $25.00 for each, but since Avis did not inform me and they have to process they are adding another $25.00 to each violation, so instead of $75.00 I have to pay $150.00. I informed the lady that called me that she would have to take me to court because I was never informed of this and that their company prey on their customers with the rush of renting and fail to inform us of the finer details such as this. By the way they charged my card as if it were another rental agreement.
Well having spent over 5 hours calling to Florida and finding out that I am required to pay $150.00 for 3 tickets that normally cost $25.00 each and that I may have to travel back to Florida if Avis decides to take me to court I may be looking at anywhere from +5 grand. I understand that it is only $150.00, but it is the principal of the matter, that they did not inform me of this policy, during the rental I felt rushed, and that I was not notified to try and rectify the matter, and all of this from a company that uses a motto WE TRY HARDER.
Asif Rahmany of Southall TX (06/22/07)
I hired services of AVIS for a two way airport transfers on 9th June 2007 and 17th June 2007 in New Delhi India. The location was from IGI airport in New Delhi to NOIDA, distance of approximately 18 miles.
I was quoted USD 80/- each way which means I was supposed to pay USD 160/- total. However, they charged my credit card an amount of USD 359.
The argument AVIS is giving is that although the distance beween two points is less than 18 miles but they calculate the distance from the point where driver is located and charged me for a distance of 77 kms each way.
AVIS has an office at IGI airport and my point is I hired services from airport to my home which is 18 miles why should I pay anything more than the actual distance travelled by me.
Repeated emails to them have availed no results but repeated excuses.
They have charged me USD 159 in excess and caused tremendous waste of time and mental distress.
Julien of Stanford CA (04/15/07)
I have been very surprised to find in my mail last week a Claim from your department, to the amount of $857.50. I rented a car from the Palo Alto Avis branch from March 2nd to March 5th and chose to waive the damage insurance as I am a cautious and experienced driver, and as a student I need to spend my money sparingly. When I brought the car back to the branch on March 5th, Mr. Mario S brought to my attention the fact that there were two scratches on the right-side of the front bumper. I was really surprised by these scratches as I had not noticed them. As I told Mr. S then, I had only parked in a public parking lot for 2 or 3 hours the day before, and I guess the incident had occurred in that period of time.
At this point I would like to remark that prior to my rental, the cars condition was not pristine with respect to scratches and small body paint damage (the whole body of the car, including the bumpers, is white which may lead to easier damage). You can verify on the pre-rental car condition assessment, signed by myself on March 2nd that the bumpers already showed some small damage.
Thus, I asked Mr. S if I was going to have to pay anything for this damage. I remember that he told me I wouldnt have to pay anything, but nevertheless I had to fill in a claim. As a foreigner not yet used to the business rules in the U.S.A., I thought Mr. S implied the claim was purely formal and would not lead to any financial claim or dispute. I just really hope (and thats what Ill assume) that he didnt knowingly tried to abuse my poor understanding of spoken English to have me sign a claim without my fully understanding its content.
Subsequently I walked out of the branch and forgot about the incident, having imagined the unfortunate case was closed. However, on April 3rd I received the aforementioned damage claim. I was stroked to find out that the Vehicle Damage Claims department had issued a claim of $857.50 for this incident.
Laureen of South Pasadena CA (12/27/06)
Can avis car rental claim additional damages and compensation AFTER the fact which was not pointed out by the agent before i left the drop-off location? i also sent a fax disputing the charges, received an email to call, replied that i preferred written correspondence, did not make a payment as it acknowledged full responsibilty which i would not agree to, waited and received no reply, then received a collection letter.
I rented a 2006 pontiac vibe at LAX with 18,311 miles around 10:20pm on july 4th and returned it the following afternoon with 18,358 miles to their burbank location on olive st. at inspection, the agent pointed out only a small dent centered in a 5-7 circular scuff on the back liftgate slight left where the license area is. the dent, localized only on the flat surface of the liftgate, was the only one pointed out. there with no damage elsewhere on the liftgate. However, their claim for payment points out repair for the right and left panel outside; the liftgate shell,outside, moulding, adhesive emblem, and nameplate; and right and left rear combination lamp assembly. the car's color is also listed as green on the claim report but it was a dark, charcoal gray.
I denied all waivers and used a coupon which covered the total cost of the rental. i know i made the mistake of not checking the car when i rented it and was resolved to pay for the dent repair even though the dent itself looked very suspicious considering where i had the car parked in my possession and the 18 hour timeframe.(at the LAX lot, the car was backed into the stall, it was late at night and the lot lighting is not daylight visiblity). what has bothered me but i could not prove is that i believe the dent was already preexisting and was scuffed/marked as being noted.
Pat of Cincinnati OH (11/16/06)
I rented a car for a total of one week (7 days). I was told that the rental would be 189.00 and I added the insurance at a rate of 22.99 per day. This comes to 372.83 including tax. I was charged 435.00 based on the different rental procedure that they gave me, which they claim I agreed to over the phone. What it comes down to is they will tell you what they need to in order to get you into a car. They will mislead you and not inform you of the rental details. If you rent from Avis be sure to read all of the contract, and dont take the word of the caring person on the other side of the desk. Because they really dont give a damn about you or your problems.
They over charged me as to my expectations but not what is in the fine print or details. I'm screwed. Buyer beware.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
