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Judith of Troy, MI April 3, 2009
I bought 1,400.000.00 points expecting to use them for air travel. I was happy to do this as all my relatives live in other countries and this would enable me too fly and see them. I had at the time 2 weeks time share and also time share in South Africa so I definitely did not buy these points for accommodation, the sole purpose was for airline tickets.
Now I am told I can only use 60,000 points a year which is useless to me and today I got a phone call to say they are sending my account to collections. I had previously called them to say joining the new club was of no benefit and I certainly was not forking out any more money. I told them they could keep the remainder of my points as they had broken a contract and did not expect to hear any more from them. They have a big problem and need to sort it out to the benefit of there customers. while it sounded good it was obviously a rip off.
Terry of Rydal, GA February 19, 2009
We also bought times shares from the Bluebay group, premier original resorts, and are experencing the same problems with the resort and with RCI. We have almost 7 million points that are now useless, and eight weeks we will never use or rent. And to sign a new contract we have to pay more money todo it! I feel like we have been cheated, but there is some hope, a new web site that is deicated to providing information that may help resolve this issue. Inside information on just how they scamed us, from past and present employees. Even a copy of the sales training manuel located at premier-originalresorts.
We have basicly lost 25,000 dollars, there are about 4000 members that have lost money also. Plus the money we paid RCI. The resort has done bussiness in the US, all our payment are made to a US bank. Physical damage I am so mental stressed because of this I cant eat and I sleep little over being cheated and losing so much money.
Joy of Winter Haven, Florida, FL February 5, 2009
My husband and I purchased a timeshare in Blue Bay Resort. We were promised that all our points can be used for airfare, hotel rooms etc. We have over 5 million points, and we just found out RCI are no longer allowing us to use more than 60000 points for airfare. We feel taken advantaged of from both the resort and RCI. I dont know where or who to go to for help. The resort surely isn't doing anything about it.
Mike of Pound, WI October 21, 2008
In 2005 we purchased a timeshare from The Premier Blue Bay in Cancun, Mexico. The Blue Bay Club has not lived up to the contract. We are supposed to be able to use our points to get airfare for our vacations and now find out that we are now limited to 60,000 points, for points partners per year. This is nothing, (does not even get one of us to Mexico) we will never be able to use up our points. We do not understand how RCI and the Blue Bay Club can get away with this.
Another issue That I would like to bring up is a contract that we paid 299.00 for that would have given us the opportunity to rent out our 2 bedroom unit each year for our lifetime membership. It was never used, another ripoff and scam. They have out 299 and we have nothing. They say they are no longer doing this and refuse to give us our money back. They tell us that we should rent out our unused rooms on EBAY! I don't think so, I paid 299 for the Blue Bay club to rent the rooms!
We traded in 2 time share weeks, one in Virginia and another in Florida plus thousands of dollars, we are still paying on our loan, for our 25 weeks and 3 million points. We are unable to fully utilize our purchase because of a breach of contract by RCI and The Blue Bay Club. With the 60,000 point restriction we will never be able to use up all the points we purchased. We also understand that this restriction is only for the Blue Bay Club and Temptations resorts, Why? We are interested in pursueing any and all organized actions against all parties involved. Class action lawsuit perhaps? Thankyou for your support. Jesus of Levittown, NY October 8, 2008
I visited Blue Bay Cancun back in July 2007 and purchased a timeshare/vacation club through the resort. The major selling point of this timeshare was the over 8 million RCI points which would allow me access to the RCI points partner system (including airfare, car rental, etc.).
I was informed that the policy was changed and that I would only be allowed to exchange up to a maximum of 60,000 points per year towards the Points Partners. My plan was to use those points to purchase airfare for my vacations, in addition to the accommodations.
Since my contract is for 25 years, there is no way I will be able to use all my points. This restriction is only for Blue Bay owners. This is extremely unfair and the restriction is not consistent with my contract. I feel that I am owned a refund since the rules to my contract were broken.
Maria of Portsmouth, RI September 16, 2008
We bought 5.6million points in January of 08. We were told that we could use these points for airline, rental cars and even hotels if we wished to stay somewhere that was not an RCI resort. In July of 08 we decided that we wanted to go to Canada and see the falls for a long weekend.
We called RCI to book with our points and were told that we could only use 60,000 points. I of course argued with RCI and thats when they told us about the restrictions. I was also told that they put these restrictions on us because blue bay members were using to many points. So we ended up going on line and paying for our stay in Canada by calling the Sheraton and making the reservations with them ourselves.
I was not about to pay RCI for this after what they told me. We have been making our payments so they can not say that we breached our end of the contract. But we have called blue bay many times and are told the same as everyone else that they are working on it. That has been for 2 months now. We talk to RCI and they say that they put these restrictions on blue bay members as of June 11, 08. Also they said that they can change the way things are done if they wish because it is stated in there contract in small writing that they can change the way things are done if they wish with out any notice to the members.
I have told both blue bay and RCI that they have breached their end of the contract and that if they don't fix this very shortley that I was going to find me an Attorney and they would have to speak to either him or her. So we now have 5.6 million points and we will never use them in our life time. I feel that RCI and blue bay has taken advantage of not only my family but many, many other people and are sitting back and laughing at us as they keep collecting the money and running to the bank. I have been speaking to some local lawyers and they give me a little advice but this isn't something they do.I have been told to file a complaint with the U.S. Attorney consumers affairs office and hopefully if other people do the same maybe we can get some kind of justice for this.
I am more than willing to give them all my points back in exchange for the money I have paid to them and still paying since I can not breach the contract because they will use this against me when I file my claim. I have paid in over 15,000.00 so far and still owe another 5000.00 for the 5.6 million points we bought. I can now not take my family on vacation. Where if I could use my points as I stated it would have cost me 2196.00 for a wk of fun with my family. That is a big difference in wether or not I can take a trip with them. This is the main reason why we purchased these points so we can enjoy vacations and take our family with us. Takesha of Lawrenceville, GA July 31, 2008
I purchased a timeshare from Blue Bay Getaway in July 2007 which allowed us to use our points purchased in the RCI Points Partner Program. This was our primary incentive for the purchase. We attempted to book a flight to Mexioo in June of this year and we were informed that a points restriction had been enforced and we could only use 60,000 points per year. A flight to Mexioo was at that time 75,000 points. So Basically we paid 8,000 for points that we will reap no benefit from.
I have contacted Blue Bay and RCI. Blue Bay contends that this is not a breach of my contract and I beg to differ since they failed to disclose that RCI had the right to restrict the points usage. RCI contends that the contract that they have with Blue Bay states that they can restrict the points at their leisure basically. I have also filed a complaint with the Better Business Bureau. Where do I go from here? I am contemplating hiring an attorney to handle this issue.
I have lost 8,000 because I can not use the points for the purpose intended.
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