Complain about a product or service

Bluegreen Corp.

ray of fort smith, AR October 26, 2009

Went to a presantation, bluegreen said we would get more if we bought from them, charter bonus time, payed dues, ect, we bought, then we got home and found some resales out there, pinnacle and timeshare resale, they said we would get all the same things that the company would get so we cancelled our ownership with bluegreen we bought, and bought from a second source,

6 months later still no title or papers, no deed, no charter, no bonus time, ect, we should have kept our purchase with bluegreen, now we are stuck with nothing, lost our money to, had to pay cash with the other guys, so my advice only buy from the bluegreen company

Amy of Howard, OH October 12, 2009

November 2000 my husband and I were in Gatliburg, TN and we were approached by a sales man saying that they would give us money if we sat through a presentation. So we did. What a joke! We were told that we would be owners, that we could go to any of there locations any time any where, and that they would buy it back if we were not happy. Yeah right, what a joke. Everything was a big lie. The maintenance fees are 800 a yr. And, we pay 219 a month for nothing b/c we can never go where we want. The customer services reps are rude, and they don't care about the owners. Never buy from them its just a big scam.

Jim of Valles Mines, MO October 6, 2009

As a Bluegreen Owner, I have experienced high presure sales tactics used by the sales staff. The sales staff attempts to push the packages on you every time you visit. The sales staff lie and misrepresent the products to customers, anything to sale a package. These lies and tactics have caused me numerous financial problems. They rush the customers through the contract signing process coaxing customers along the way to spead up the process so they get your money and signature. They never tell you of the fine details, so Bluegreen can hold you to a contract you did not have time to read or may not understand. After becoming a owner, I have found out the available to use the time share is not what was promised when I purchased. It is easier for someone who is not an owner to get reservations than it is for me. Bluegreen maintaince fees are charged yearly and unfairly on some vacation packages.

Bluegreen customer service are very difficult to deal with. This company has no intrest in fixing the sales problems that it has. There is no concern to employ an honest sales staff as long as they are making sales. It only wants to bleed me of my money by charging additional fees and raising the fees more and more each year. They tell you they are selling you something you can use to make money from by selling your vacation points for you each year. This is to help you pay your fees and help pay for the vacation package you purchased. They promise packages to be all inclusive also. They also promise to buy back the vacation package when ever you are no longer happy with it. These are all lies to get customers to sign a contract and take the customers money. This is happens ever weekend around the country at these Bluegreen Resorts.

Lisa of Frisco, TX July 16, 2009

The company offered cruise through Carnival at 250.00 per person. I bought 2 tickets. Believe me, I asked every question in the book about the offer. I have tryed to book the cruise in Dec. 08, March 09, and July 09. There is nothing available, from Galveston, TX unless we pay an enourmous upgrade of 1450.00. They are deceiving and fraudulent to what they are selling. I called Carnival Cruise Lines today and they are not sold out of the economy rooms, as a matter of fact, there are many available. When I bought tickets, they assured me I would be able to leave from Galveston. I told the rep this today and she said, no they didnt tell you any such thing. They certainly did and they are being fraudulent as to the what is offered.

I paid a deposit of 498.00 and can not get what I paid for. The only way to not "lose" is to give more. I purchased it for a get away for my family and did we ever now more than ever. My 17 year old daughter was found to have "asd", a serious heart condition, and her entire summer has been spent in doctors and hospitals.

Kathleen of Scarborough, ME June 15, 2009

In September 2008 my boyfriend (62 and disabled) received a phone call from Vacation Tour & Travel. They talked him into paying a deposit of 249.00 with his credit card. We received confirmation of the deposit. This was on Letterhead of Vacation Tour & Travel Agency, Carnival and at the bottom of the letter it states: "Your Bonus Resort Getaway is being mailed separately from Bluegreen Vacations. You will receive a confirmation within 7-10 business days. 9 months later we have still not received this information. I called Vacation Tour and Travel on 6/12/09 to try to get a refund of the 249.00 due to their "mistake" and not following through with what they promised and was told that I only had 30 days from the date of purchase to get a refund. She she said that the information was mailed out in September 2008 - it was never received by my boyfriend. The person that I spoke with there said they would remail the information. To date, I have received nothing. Do you have any other complaints for these companies for a similar incident?

Shannon of Jefferson, GA May 24, 2009

My husband and I purchased the sampler plan for 1000 and they explained the whole point system. I was told that we could not book beach front at the Shore Crest resort because we had purchased the sampler package. We were told this prior to purchasing. But because we were not beach front on that vacation our second vacation we wanted to be beach front anywhere in the southeast areas from North Carolina as far down as Daytona and on into the Pan Handle for any week in May. Now in my mind that left it VERY easy for her to book us somewhere beach front. When she booked us Beach Front she said that it was at the Seaglass Towers and went on to tell me how nice it was. I asked her again, was it beach front, she said yes. I told her to book it. She sent me a confirmation. It didn't say where it was. But I was VERY clear I wanted beach front.

Well when we got there, we were not beach front. We were not even beach view. We were city view!! I complained the moment I walked in. I called down to the front desk and the rude woman told me there was nothing she could do and I needed to call this 800 number. When I did, they went on to explain to me that some resorts you have to pay extra points in order to garauntee beach front and other resorts are automatic beach front. I had points left over. We went during non-peak season. So when I booked, she could have told me that.

Not only were we disatisfied ordeal, but the resort was [bad] too. The rooms are too small, there were no activities for the kids (like other resorts), there was no outdoor pool, we had to park across 2 streets and walk our kids (2 and 7 mo.) across 2 busy streets. You have 15 minutes to unload or they will tow your car. And trust me they will. There is only 2 elevators for 20 floors! You could spend 10 minutes waiting on an elevator. When I finished unloading it was 25 minutes later (and I was going as fast as I could) I came down and they had put a warning on my car and were on the phone calling a tow truck.

I was mad already when I saw my room. When I checked out was I asked to fill out a comment card, and I gladly abliged. While I was filling it out, the same rude lady sitting at the desk was being rude to someone else. There was an owner sitting who was wanting to book an additional night. She promptly told her that they had to call the 800 number. She didn't even look to see if they had availability but she told him they didn't. When she hung up with him, she told another guy they had availability but it was for walk-ins only.

Apparently they are only interested in potential new suckers (I mean owners). That is how they do business. If you want to purchase something, I suggest you save your money and puchase a physical piece of property like a condo where you can rent it out yourself and you can go when ever you want to. Then if you want to go somewhere else, look at swapping time with another property owner. That is what we plan on doing. Save your money and don't invest in this rip off scheme. We were able to use our stay. Luckily we only purchased the sampler package and we are not locked into any agreement. We paid cash upfront and so there was nothing to withdrawl out of our account. It only took the sampler package for us to learn to NEVER purchase from these swindlers again! By the way, later I found out you can be bumped from ocean front any time and your entire reservation can be cancelled without notice. Our family vacation was horrible at Sea Glass.

Nancy of Sterling Hts., MI May 16, 2009

We have been owners for 5 years. Our experience with this company has been outstanding. We have vacationed in many of their resorts, and at various times of the year. We have also been able to make reservations for our married children and their families. There have been a few times when we were not able to make a reservation where and when we wanted to, but we knew this might happen on occasion.

Unfortunately, I can see why some people have complaints. They were ignorant of certain areas of ownership and had unscrupulous sales representatives. We understand the problems people may have had with sales staff in TN. We had an owner update there and caught several lies that the rep was trying to use on us to add more points. We were lucky to have an excellent sales person for our initial purchase. We read everything thoroughly before signing and asked many questions regarding items we didn't quite understand. She was honest and well-informed; consequently, so were we. We are now able to stay at resorts we never dreamed we could afford.

Terry of Irondale, AL April 15, 2009

Terry of Irondale AL (04/15/09)
we bought into Bluegreens program so they would physically let us out of the building in Tennessee. We were lied to about availability, how easy it would be to book last minute vacations, that we would be staying in 5-star resorts; all were lies. I have tried to book vacations several times and there is NEVER availability that matches my points level and the dates I need. We were not told that over half of our points could only be used at certain times which just happen to be so off-season that NO ONE in their right mind would consider these as vacations. Gulf Shores AL in february is NOT a vacation.

I have tried to talk to these people and they blamed me for not understanding exactly how the different color points work, but we specifically asked our salepeople and were assured that we had plenty of points and could always get the short notice trips that we need. They've basically sold 500 shiny toys to 50,000 people so that means 49,500 people will be tough out of luck when they try to collect their shiny purchase. Of course this is figuratively speaking but you get my point. they are rude, pushy, condescending and HIGH PRESSURE beyond belief. We need help to get away from them.

We are paying about 200 dollars a month for something that we can rarely ever use. And the few times we have used it , it was not where we originally wanted to go. So now we have to spend our money to go on vacations and pay for hotels in addition to the wasted money that we are paying Bluegreen each month. I feel so violated and used and want to warn others so they don't get ripped off too.

Angie of Beckley, WV April 10, 2009

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