|
John of Mount Airy NC (07/09/08)
We bought the sampler package from Bluegreen everyone was great. AND THE IT HAPPENED< you never can schedule a vacation, 50% of thepeople you talk to are rude. They set you up for Bank Drafts and they never draft your account. You call to get them to fix the problem, they tell you they will but yet they fail to do so. I would not recommend anyone to go to there meetings, or to buy there product. its your typical time share, with more head ache.
Meredith of Detroit MI (02/15/08)
Purchased time share and was led to believe that if not satisfied, which I have not been, Bluegreen would buy back the property. Today, I was told that Bluegreen only had an option to repurchase, and at this time, it was in an expansion mode and not wanting to repurchase, so it gave me the name of a resale company instead. As a time share owner, I have found Bluegreen's system unusually complicated to use. As well, the salespeople are patently rude and unhelpful. I feel as if I was duped in buying into a vacation club that would be easy to use (in the way of making reservations, etc.), and instead it has been an absolute nightmare. This company was not good about disclosing cancellation fees and other consequences, such as losing thousands of points upon cancellation, etc. Properties have generally been unavailable when I wanted to use them. The one property I did stay in at Boyne Mtn. was substandard.
Economic damage; general emotional frustration.
Kassandra of Macon MO (11/26/07)
We bought into Bluegreen Corp. and had great credit for being 21 and 25 years old. Every time we tried to go somewhere they offered, there wasn't anything available. We were pressured into buying the Bluegreen agreement. I called and talked to a lady in Branson, told her my situation, and she said she would try to get me out of the agreement. I received the best phone call in my life a few weeks later stating that we would be able to get out of our agreement, with no refund (which we never asked for) and that it wouldn't affect our credit.
We tried to get a home loan to get a house and were told that our credit score was too low. I talked to a guy named Jamie at Bluegreen's corporate office. Told him we just wanted out of the contract and explained what went on. He said they never make deals like the woman made (who has since retired) and that I had been lied to. We continually tried to get out of the contract since we have paid thousands and never went on a vacation. He said if we paid up to date they would fix our credit but that we couldn't get out the contract. I paid them a $1000, and they started taking money out monthly. They stopped taking the money out in May; I haven't seen any withdrawals, and our credit was never fixed. Our credit scores of above 700 are now 560. We were aware of the Bluegreen maintenance fees but weren't aware of the yearly fee. Our credit is so destroyed!
A. of Stickney IL (08/23/07)
I went to a free Bluegreen Timeshare presentation in Schaumburg, Il. about a year ago. I was offered a free vacation trip for going. The salesperson made joining the Bluegreen Timeshare program sound great. I could go anywhere,anytime I wanted using only the points I would receive through their program. I am not sure how long he said the contract was for but at the end of it, I would own a deeded property in Orlando, Fl. and Bluegreen would take care of all the maintenance and upkeep of the property. He said I would have first choice of anywhere I wanted to go because I was purchasing a Red Week which would take precedence over anyone else wanting to travel to the same place at the same time. I did not read all of the contract, there were so many pages and it was getting very late. The saleman promised me that he was telling me everything that was in the contract and all I had to do was sign, give him a deposit and read the contract when I got home as I had three days to cancel if I did not like anything about the contract. I did as he suggested and became very alarmed at what i read. Much of what he was was a lie or was not mentioned to me at all. I called the Schaumburg office on the Business Card he gave me and got only voice mail. I called the second day as well. Both times I left a message telling him to cancel my contract. I finally got him on the phone the 3rd day and told him that I did not want the timeshare that I could not afford this. He told me there was nothing he could do, that I had to send a written notice to Bluegreen Boca Raton, Fl to cancel and I had only three days to do that. He did not mention that at the presentation. I sent a written notice to cancel the very next day and sent it Federal Express. I called Bluegreen aprox. 3 days later to make certain they received it and they informed me that I could not cancel the contract as the 3 day limit had expired. I told them my story above and told them that I had told their representative I was cancelling. I also sent the Federal Express notice as soon as possible after he told me this. ( The next day). They told me I could not cancel and that if I did not make the payments that I was bound by the contract and would turn it over to collections which would affect my credit, so I have been paying on this timeshare, I have paid three companies to try and sell it for me and I am at my wits end now because I have lost my savings by doing this along with the down payment and cannot afford to pay for this.
I am the only wage earner for a household of 4. It was 5 until 2 mos. ago. I have suffered a great deal of stress over this and can find no one to assist me in getting this company to cancel this contract. I am having difficulty feeding my family, I have to run up my charge cards for gas to get to work as I cannot afford to pay cash. The stress has affected my health to the point that I am seeing a Mental Health Doctor and am on anti-depressants.
Scott of Fayetteville NC (09/12/06)
I purchased a timeshare vacation club membership from the Bluegreen Vacation Club. Everytime except once in the past 2 1/2 years I have owned this membership I have been denied. They are always overbooked. The only time I was able to use the timeshare was during off season. At the seminar I attended they stated there were not problems reserving rooms two-four months out. I cannot even reserve a room 11 months out which is the soonest the rooms come available. I do not feel I am receiving the service I paid for. I am not out for revenge or money. I either want a refund or the company to make good on some vacation time. If you look on the internet you will find several owners in the exact position I am in. This company is renting out the rooms for a profit, rooms that I am paying for!
In total I have lost approximatly $8400.00 and I am still in debt to the company for $11,310.00.
Dean of Alma GA (06/19/03)
We were at their resort for five hours being toured and pressured to buy into their timeshare program, instead we opted for a sampler program in which the benefits were misrepresented. I filed a complaint with the company and with the BBB. I received a copy from the BBB of a letter that Bluegreen sent them stating that we just misunderstood and that we could not get out of our contract. My husband and I didn't misunderstand but the salesman kept the paper on which he wrote the benefits. I doubt if there is anything further that can be done but just complaining to someone helps ease the pain of being taken in.
We were charged, including finance charges, over $2,700 for a package that we would have definetly not bought if it had not been for the RCI unlimited Getaways that the salesman told us was included in the sampler program, which the company denies we were offered. The unlimited Getaways would have been a means of us being able to afford to vacation for the next three years.
Glenn of Culpeper VA (09/04/02)
My wife, Melanie, and I have been owners at the Shenandoah Crossing Resort & Club in Gordonsville, Virginia since 1991. Through the years we have enjoyed being a part of the club. Unfortunately, for us, we can no longer afford the yearly maintenance fees associated with the ownership, currently $865.00. In 1991, maintenance fees were low, in the $200.00 dollar range. The escalating cost of the annual maintenance fees is probably the greatest contributing factor to the Resorts depreciating resale value. The second greatest contributing factor to it's depreciating resale value is the recent buy out of Shenandoah Crossing to Bluegreen Corporation.
Let me explain. In 1991, we bought an undivided one-six thousandth (1/6000) interest in Shenandoah Crossing Resort & Country Club. We are owners. We own a deeded property located in the resort section in the Green Springs Magisterial District in Louisa County of Shenandoah Crossing and recorded in Deed Book 407 , Page 229 , of the Clerk's Office of Louisa County, Virginia. The Undivided Interest conveyed is Unit No. 4649D. Several years ago, the Resort was bought by the Bluegreen Corporation located in Boca Raton, Florida. When this happened, the UDI (Undivided Interest) type of ownership, like the one we own, took a back seat, so to speak, to the Vacation Points system being introduced by the new owner, Bluegreen Corporation.
And so, here we are. stuck somewhere in the middle with a piece of property that has no resale value because the new owner of the resort no longer sells this type, the (UDI). Year after year, we will have to pay maintenance fees to Bluegreen, till the day we die. Is this really legal? We have tried in vain to sell our Undivided Interest , on our own, and have learned in our efforts that there just isn't anyone interested.
And so, we wrote a letter to the top CEO of Bluegreen Corporation, Mr. George Donavan, asking him if he could take back the property for free. He gave the letter to his owner services manager, Ms Lorie A. Trauscht. She wrote back to us saying that there was quote simply no way that Bluegreen could take back your ownership. She also reminded us that our agreement with Bluegreen remains active and that we are still financially responsible. We can't even give it away! We've also sought legal advice and haven't found an attorney who's interested in or even knows how, to resolve our dilemma.
We are currently members in good standing with Bluegreen Corporation, the parent company of Shenandoah Crossing Resort. Our property is paid in full and there are no outstanding maintenance fees due. Filing this complaint is in essence a last ditch effort on our part, to avoid future financial disparity and hopefully, find a solution to our plight.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
