Complain about a product or service

British Airways

Ashiwn of Fayetteville, NC October 17, 2009

I bought tickets to India for my fiance and me. We saw tickets for a great deal- 1527 for the two of us. This was on an online travel agency's site. We double and triple checked it on multiple sites including British Airway's own website. When we found similar prices, we booked it. We made plans with folks back home and planned out our wedding. A week later we got a mail which said that it was a 'glitch' in British Airway's system and since the prices were so obviously low, they will not honor the tickets. It has been about 2 weeks since and we still haven't received our refund.

Archana of IRVINE, CA August 3, 2009

I bought my tickets from British Airways online on ba.com (Booking reference: 2BCEUC) to travel from Los Angeles, USA to New Delhi, India. I called BA customer service that I am travelling on Advance payroll and I have an Indian passport and if I need any additional documents and they said you are fine.

I travelled on June 10th from Los Angeles to New Delhi changing planes in London without any interruption by British Airways. On July 12th, when I came to New Delhi airport for my return trip, BA employees did not let me check in saying that I need transit visa for UK to change planes in London. In spite of being with 2 little children (one of them is US citizen) and all valid documents to enter my final port of destination I was harassed unnecessarily. If this was the rule then how did they let me travel via London while traveling from Los Angeles to Delhi?

This completely shows that I was unnecessarily harassed & discriminated on New Delhi airport by BA staff. I am travelling on the same documents to India through London, UK and Frankfurt, Germany from last 8 years.I even requested BA employees to transfer me to any code sharing airlines and Lufthansa airline was ready to take me & my kids if BA could give them something in writing but BA staff was extremely rude, not at all ready to cooperate (I don’t even have words to explain that) and they didn't even seem to consider that to help a lady with 2 children and one of whom is a US citizen.

Finally I told BA to rebook me on their flight on July 15th so I could get UK transit visa but they showed their extreme customer harassment by asking another amount of about 4007.61 to rebook me on another flight so looks like that BA's primary goal was to make money without even thinking about customer's problems or may be their plane was over booked and they were just trying to save themselves besides making more money.

I am extremely disappointed with BA service and how their rules change. I believe airline was not honest about transit visa as if that was their primary requirement they could not have let me travel to India in first place. By allowing us to travel without transit visa and then harassing us for the same reason it clearly shows that they want to make money from people.

I wrote to them to refund unused part of my return trip price as I had to purchase fresh tickets for my return trip via a different airline (Cathay Pacific), as BA didn't show any concern for myself and my 2 little kids who are still in such a big trauma after this experience. I can provide a proof for my purchase of fresh tickets which I got in less than half the price what BA was asking me to rebook. When I called British Airways Customer Relations office for the refund of my unused part of my trip they were very rude and impolite and said "Do whatever you like, complain wherever you may want". This type of bad attitude you could only expect from British Airways.

Menasse of Annandale, VA June 30, 2009

I purchased a British air ticket throught an agent in April 2009 Due to medical reason I was forced to cancel my flight and informed the travel agent three days before my scaduale flight I submited written doctors excuese to the travel agency which the agent told me it is suficiant to get my refund or to rescaldual another flight.BA is not answering my e-mail nor my faxs the travel agency is also. I paid 1014 USD for this ticket.

Erika of Snohomish, WA June 17, 2009

This is the WORST cable company imaginable. Their cable service is pathetic, their customer service resolution is nil and nobody seems to care. They give good lip service but have zero follow through. When you live in an area such as ours and Broadstripe is the ONLY service available (unless you could do Direct TV which many of us can't due to obstructions) you're held hostage by a company that cares not at all about your complaints and do nothing to actually fix the problems. We would switch to another company in a heart beat if it were available.

If I were head of this company, I would be embarrassed to tell anyone what company I ran.

Nadia of Ithaca, NY April 16, 2009

Nadia of Ithaca NY (04/16/09)
I had to cancel a return flight home to the US on Dec 29 as I was ill. I was promised a refund would be in my account 7 days later. Four months later I am now further forward despite sending the doctors letter three times, letters to senior management team, contacting the executive club and the media department.

Someone called today to say they had been emailing me constantly for the doctors letter. Lies! They have used this line since December. When I did caller ID on the number today, I got through to the answer machine of a car body shop. The voice on the answer machine was very similar to the message left for me today.

Three hours of my time handling this. Sheer anger and frustration.

Samuel of Edison, NJ April 1, 2009

Samuel of Edison NJ (04/01/09)
On July 11th, 2008 my son was refused boarding at Newark, NJ because the Check in counter agent had not seen a Green Card which was legally and lawfully extended for 3 more months past the original expiration date. No action was taken even on repeated requests to check the validity of the Green Card with the local INS authorities. I am just requesting a refund of the fare. The agent refused to even provide documents to show that extended GC's were not allowed. purchase another ticket on a different airline and travel.

Mary of Frisco, TX November 22, 2008

Mary of Frisco TX (11/22/08)
I traveled with a tour group on British Airway to Livingstone Airport Zambia. My luggage was lost. I filled a local report. My suitcase was returned four days later. I had the proper locks on my suitcase.

I was under a lot of stress wondering if it was going to be returned. Soneone had been in my suitcase and took sveral things. One of the items taken was a pair of leather walking shoes which I really needed. That caused me a lot of stress because since I had foot surgery a year ago I needed a shoe that fit. I was not able to find a proper fitting shoe.

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