Budget Car Rental Reviews

I reserved a car two weeks before. I wanted a mini-SUV which they had when I made the reservation. When I picked it up I was given a different car, a mini-Van. I told them I didn't want a mini-Van because it's too big and hard to park. They said it was all that they had available, and the car that you get is usually based on a first come first serve basis. This means you are never guaranteed a car that you reserved. What's the point of reserving a car weeks in advance if you're not going to get it? The person at the counter was also very rude about it and seemed like he was ready to go home and seemed bothered and irritated. He said, "you don't have to take it if you don't want to." Poor customer service. It was late at night and I was very tired after a long flight. I definitely didn't want this kind of rude behavior from a rental car front desk attendant. Will never rent from this company ever again!

You people charged me $10:00 because I was a gallon short of gas. I'm retired and plan on renting cars. Guess what company I won't use? It's not the ten dollars, it's the idea of how petty you people are.

Hello to anyone looking to rent a car from Budget. I highly recommend not to, I rented my first car ever and needless to say I will never rent again. Especially from them. Long story short. Rented to drive to Fl paid for insurance and crap. For one day travel. Well dropped car off on the 8th and on the 18th I get a letter saying there’s a dent they're charging me for. So, I call there’s no record but 4 days later money is taking out of my account and they have pics of dent. So week later still fighting with them. And all they say is sorry we have to charge you for it. I said well the timeline doesn’t add up for one. There wasn’t pic but now there is?, and I had insurance on the thing. Well, sorry we have to charge you for debt. So if you’re thinking about using them I recommend think really hard.

I rented a car through the United Airlines website and selected Budget because the total rental cost was quoted at approximately $243. When I arrived at the rental counter, the Budget representative told me I could add insurance for about $40. That sounded reasonable, so I agreed and signed the paperwork. A few days later, I checked my credit card statement and discovered I had been charged $733. Nearly $500 of that amount was for insurance and additional charges that were never clearly explained to me. Had I known the insurance would cost hundreds of dollars instead of around $40, I never would have agreed to it.

Did not receive a full tank of gas. Was charged for not filling it up. I only filled it what I Received. Contacted facility. Was told my account would be noted so I wouldn't be held liable. Never noted account. The mileage did not match what I used from previous rental. Think someone there is using vehicle without paying. Talked to drop off facility. Was told they wouldn't charge me for gas but did anyway. Talked to customer service no response. Company is not trustworthy.

They canceled our truck the day before we were set to move. The only alternative they offered was at a location almost 2 hours away. Do not rent from here.

There are two issues regarding my recent rental: According to the contract, the total cost should be $77.46, but my credit card was charged $176.31. I made the car rental through Booking.com. It clearly states that only a driver’s license and a credit card are required. However, when I arrived to pick up the car, I was asked to present a second ID. The only additional ID I have is my passport. I never expected that traveling locally in Ohio would require a passport, so I did not bring it with me. I had to drive home to get it, which took an hour and caused a significant delay and inconvenience due to this unexpected requirement. Why Budget requires a second ID? If this is a mandatory requirement, why didn’t Booking.com inform customers in advance to prevent situations like this?

Terrible experience. Did not have the size vehicle we reserved and needed for our vacation. We had no choice but to take a smaller one. They offered free gas fill-up as an apology but we were still charged for it. Speaking to customer service after our trip was awful. The supervisor was extremely rude and talked over me and would not hear me out. He apparently thinks our family should have waiting at the airport for days until the correct car was available. Was not willing to make it right. We are not hard to please but expect the car we reserved to be there for us.

DO NOT RENT FROM BUDGET!! THEY FORGED MY HUSBAND’S SIGNATURE! We rented at Naples Airport and had previously booked through Booking.com. We were never given a signed contract. We paid online. After we returned the car they ended up charging us $900 in fees! They charged us for an upgraded car we never got and for returning the car at a different location among other ridiculous fees. They provided us a document of us agreeing but it was not my Husband’s signature! THIS IS ILLEGAL AND WE ARE SEEKING LEGAL COUNSEL. They are fraudulent and DO NOT RENT FROM THEM EVER. They are performing illegal practices!!! Watch out BUDGET!

Staff will disconnect calls without any respect of communication, no callback. Rude service when feedback is warranted of experience. Disrespectful behavior, interrupting and talking over the customer as they are actively speaking. Continue to do so after corrected. Refunds not actioned when stated it would be. Customer experience is not their goal.