Complain about a product or service

Budget Inn

Linda of Bellmore, NY August 10, 2007

I had reservations from 8-04 thru 8-06. I made them i month in advance. When I called for check in I was told I don't have a reservation. They were not helpful at all. I asked for another room and they wouldnot accomidate me. They even told me they had 2 available rooms but I can't have them. So my husband and I were left with no place to stay. All the other hotel were already booked because of the baseball dreams park games. To top it all of they had the nerve to bill my credit card for one night(so far). If they had no reservations for me how did they get my credit card info.

Brian of Philadelphia, PA July 8, 2007

My wife and I and our 1 year old were exhausted from driving back from a week vacation in Canada so we pulled off 81 and found the Budget Inn. We were so tired and saw the room was beat up a bit but went right to sleep. In AM we found the bathroom totally disgusting. Lots of mold and mildew(I have pictures). Broken bathroom door, rusted heater, many pieces of someone elses hair, peiling paint....etc. My wife was so disgusted she refused to use the shower. I brought management to the room they said if they had known it was like that they would not have rented it to me. However rust and mold that thick and black does not happen overnight. Room# 46

Michael of Catskill, NY March 15, 2004

the hot water was only there at the early morning hours around 530 am then it was for only 5 minutes the oven was discusting the rack was all broken and covered with foil no hot water in the kitchen or pressure the ac unit was filthy never cleaned when management was told they argued with me they also charged 11% sales tax on the room when broward county florida is 6% myself and my girlfriend stayed there 2 yrs. ago and it was fine thats why we went back the stay was ruined we had no chioce but to stay there until we could find another room in our price range most of all the other places were filled beds were changed every 2 days windows were nailed shut my girlfriend has a back problem and she needs to have to take hot showers at least 2 times a day she could not there was alot of people that were very upset one of them had loud words with the owner he just checked out. we used a phone card to call other places and to home they tried to charge us 50cents a call there was nothing in the room stating that or did they say anything he was very nasty htye even charged us 87.00 would not even give us a refund or discount for no hot water

Claude of Ft. Myers, FL December 2, 2003

Well the room that me and my fiancee got for the evening was very dirty, and the ceiling was covered in green mold. No ice availiable, among other things.

Linda of Lawton, OKLAHOMA September 8, 2003

I found the Budget Inn information on the enternet. The information posted on the enternet stated a single room was listed for 34.00 to 42.00. Informed the gentleman that answered the phone I needed reservations for the 12-14th of Sept. for a single, after giving my credit card # I was then told the room would cost 49 plus tax. I informed him the information on the web site stated it would be 34 for a single per nite. The gentleman stated he doesn't know anything about a web site and where did I get the telephone number to call him, told him I got it off the web site that I am calling from Oklahoma, was told by this gentleman that the room will be 49 plus tax if I still needed the rooms.

Abby of Carrollton, VA May 17, 2009

My boyfriend and I were traveling through West Virginia. Around 10pm, we pulled off the interstate to the travel station in order to find an affordable hotel room for the night. We found coupons for the Budget Inn in Beckley, and proceeded to drive out of our way to get there. Upon arriving, the owner had my boyfriend fill out the information card necessary to rent a room.

As he was handing us a room key, a woman from a back room shouted to him in an Indian dialect that we could not understand. He denied us the room key, and told us that we must leave, because apparently, we were not "dressed properly." Both my boyfriend and I were wearing very normal attire: blue jeans and t-shirts. Confused, we asked further how our attire was unacceptable. The owner continued to physically push us out of the door, locking it behind us. We were forced to drive another full hour after this ordeal to find a place to sleep for the night. We were VERY offended and inconvenienced. Today (07/17/09), we called the hotel to file a complaint, and were hung up on by the owner.

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