Complain about a product or service

Calypso Cay Resorts

Kissimmee, FL

Felisha of Barataria, Trinidad & Tobago October 10, 2009

Contracts numbered 13148 & 13171. 2 3-bedroom units were purchased at a presentation on 6/14/07. The 1st year we paid maintenance fees of $532 per unit. This year (yr.2) we were contacted in August, 2009 by Meridian, a purported collection agency, indicating that the maintenance sum was $1,385.92 PER UNIT. We contested this sum.

By September 30, 2009 we were again contacted to now pay $1,526.58 for BOTH UNITS. We again queried this sum and was advised that late fees of $379.08 and interest charges of $114.98 were applied.

I refused to pay these punitive charges since 1. Our efforts by phone to pay via customer service failed. 2. I received no bill in the mail. 3. No one call when the bill was due. 4. Meridian claims that the bill was due in April but the anniversary is June. We gave specific and clear instructions to pay the sum of $1,032.92 from my credit card but $1,191.74 was charged on my visa card.

alex of carrollton , TX July 14, 2009

Bait & Switch. For our yearly vacation, we purchased a package to stay at their resort. What we received was a substandard hotel room in a hotel that was dirty, not-secure, and in general horrid conditions. We could not get management to call us back at check in time. And we were prevented in leaving because we did not want to be charged $350.00 for not attending the "presentation".

Hallway carpet stains every two feet, elevator floors filthy w/vents with caked on dirt, scuffed walls in the hotel room, and bed mattresses that sank to the box spring were all "standard" and "no extra charge." We talked to at least six other families with similar feelings of being "held hostage" and similar discontent. The resort is nice and the resort grounds are well kept.

The problem is the strongarm or shady tactics that the marketing department or contractors do in booking. The problem is that the hotel management is excellent at ignoring phone calls. The problem is that The Sales dept. claims that Marketing Contractors and Hotel Operators are all different entities.

Michael of Ruther Glen, VA July 28, 2008

The company is a timeshare resort. i own a week there(23 rd week of year) the issue is over 2008 maintenence fees. they are due april 1st of year, there was a issue of the 2007 fees in feb 08. that was there fault and corrected in march 08. No one then said anything about 2008 fees. i emailed in may 2008 to deposited my week in june into interval international so i can use it another time and also to pay the 2008 fees.

i received a response the end 1st week of june to say i couldnt do anything with my week because the fees for 2008 was not paid and the account was now in collections. and i had to pay not only the fees but the collection fee as well before i could use it. iafter that i made several attempts to resolve this matter. Note: There is no documentation that says a timeframe that the fees is due by! just says its due on april 1st. but no deadline! Their was no notice to me to say if fees wasnt paid by a said date that it would then definitely go to collections,

I did not receive my first notice that the acct was even in collections until in june , several weeks after it was in collections, ( i was told it was sent to collections 05/19) by alan sherman( director of call ctr). So you can see that there is a cloud of gray everywhere with this company. The past 3 years i have paid at different times in the latter part of the year for maintenence fees and never had to pay collection fees, and the fees got paid!

Now they want me to pay $700 or so for maintenence fees and collection fees, when the main. fees is only $464.00 and even then i still lose my week/points! This timeshare i only get to use for 1 week every other year, i pay a annual maintenece fee of $400 plus, and i share the unit with 25 to 50 other owners ( the specific unit)

That resort may have 150 or more units with 25 to 50 owners per unit all paying each the $400 plus in fees. I want to pay only 2008 maintenence fees and get my week or points back to deposit somewhere else. i dont want to stay there anymore, i have learned my lesson!

Gloria of Kalgoorlie, AL September 23, 2005

Thank-you so much for being here. I have been devestated. I will tell you what happened from the beginning. I was on the internet,15th of August 2005 paying some things off ebay, when a pop up appeared saying I had won a prize, being the 1,000,000 customer. I phoned the number displayed and was swept along with a verbal barrage. I was extemely ill at the time and heavily medicated. They said a holiday package la la la and I could cancel at any time, names websites, customer care number and everyone was sweet as pie and encouraging. Could they have my credit card number, don't worry, we are an old established buisness, a wonderful holiday for you and 2 kids free, look at the website etc etc. I went along with it.

As soon as I got off the phone my partner Brett hit the roof because Brett is the only income earner, I lost my job in the beginning of the year because I left for a month to be with my brother in Canada as he was in ICU and not expected to make it. He survived thank God but has lost his sight. That is another story! We have six children and the whole idea of this holiday package for us is nuts. I was nuts.

So I contacted the company to cancel, and also contacted my credit card to stop it and cancelled my credit card. I did everything correctly and dispite that we got our statement on the 4th of October 2005 and have phoned, every night to get our money back, explained the situation umpteen times, and lately have started to email also, and today I sent a letter in the usual way. They never deny that I am entitled to my money returned, but have tried every imaginable method to stop me. Now they say they have to have my new credit card number to return my money. I said I would be nuts to do that. I only recieved the confirmation email on the 20 of September and have never recieved the package in the post with the tickets etc. I have never been spoken to nicely since I purchased the "prize". They stall, make up excuses like "you have to open the package first" "we have changed carriers and they are slow compared to fedex" "once you send the package back, we'll refund" etc etc.

The latest conversations have got so nasty with the berating and belittling that I have been in tears and spent the whole day yesterday crying. We cannot afford this. We never could afford this. It was a terrible mistake that I did when I was really ill and heavily medicated. My family is suffering because of this silly silly decision I made. With our "negotiations" tonight Steve Rice is apparently getting back to me. I have only ever had one return call after being promised each of the 26 times I called. The one return call I got was from Louis Vargas and he was so rude I couldn't believe it. My Confirmation Number is ASA 08150552 Their web sites are http://www.ccayresort.com http://www.urprize.com Their phone numbers are 1800450021 customer care On the customer care line I got Jason on line 1679 Jonathan Hill on line 1619 1800426300 purchasing I have contacted Steve Rice the manager on email cs_manager@ccayresort.com Louis Vargas was on the customer care line and was by far the rudest man.

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