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The Cambridge House

Cambridge, MA

Maria of Sleepy Hollow, NY, writes:
We made reservations for certain accommodations at this Bed and Breakfast (November 24-26, 2000). When we arrived the room was not what we were told it would be, so we checked out. The manager said if she could not re-sell the room for that evening she would have to charge me for it, even though we were going to an entirely different place to stay.

I called later that evening as a different caller to inquire whether or not they had rooms available and the clerk described this room as a very small room, in the basement, close to the kitchen and has very little sunlight -- NOT AN HONEST EFFORT in my opinion to try and sell this room, so of course I was charged $223.00 for a room I did not stay in and that was not what we had reserved to begin with.

The Manager was very rude and said she was out one nights lodging because of our last minute cancellation and she HAD to charge us full price for atleast one night. I don't think this is fair and I do not think they made an honest effort to try and re-sell the room!

The consequences are, that I paid for accommodations that I did not stay in, that I was misled to believe what they actually were. I reserved a room with a King-size bed, on the lower level (not the basement, near the kitchen employee entrance). This was a double bed. My husband is 6'4", why would I reserve a room with that size bed? After checking out of the Cambridge House, we then had to search for a vacant hotel, on Thanksgiving weekend, at 8pm at night, our first time in Boston. What I would like is my refund of $223.00 credited to my credit card.

Boston may be an even tougher hotel town than New York. It is packed to the gills much of the time and many of the hotels are a little, shall we say, eccentric.

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