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Coast Guard House Historic Inn695 Arena Cove |
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Meg of San Ramon writes (6/2/02):
In March, my husband called Mia again and booked the reservation for May. We stayed there on May 24, 25 and left Sunday morning around 10:15-10:30. Kevin called my husband on Tuesday morning saying that they had a three-night minimum and he was upset that we had left. My husband told him he had no idea what he was talking about. Kevin said he had sent us a "contract". We looked on the email and it said in tiny asterik that SOME weekends required three nights. However, when we bought the gift certificate and when we made the reservation we were never told this. They were both made for 2 nights. Kevin was very rude and my husband said that we weren't aware and hung up. Two days later, Kevin had charged our account for $269.50 with NO AUTHORIZATION. We held up our end of the bargain. We paid for two nights, we stayed two nights. He put a charge through without us knowing and for something we didn't even receive or WANT. The Inn apparently grabbed the funds from Meg's bank account so she can't dispute the charge with her credit card company. We'd recommend a stiff demand letter that gives the Inn 30 days to make a full refund. Thereafter, Small Claims Court is the likeliest solution. The inn responds:
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