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China Airlines

Elaine of Perth, WA November 19, 2009

I am due to fly on a China Airlines flight from Sydney to Taipei and onto Amsterdam (via Bangkok) in December. Given the fact that the flight stops in Bangkok, where passengers get on and off, I contacted China Airlines today to enquire could I disregard the flight from Sydney to Taipei and join the flight from Taipei to Ansterdam, in Bangkok. I was told that it wasn't possible to do this and would cost me 220Euro to make this change. I think this shows a serious lack of customer service and I cannot justify why they would need to charge me 220Euro, even though it gives them the chance to re-sell the seats from Sydney as far as Taipei, and also sell two seats from Taipei as far as Bangkok. I am enraged by this and I have never dealt with such a money driven airline before. Having already flown with China Airlines on the outgoing leg of this trip, the air conditioning was useless and I was left sweating on the plane for eight hours. I will never fly with China Airlines again.

Diana of LIC, NY August 28, 2009

I am deeply disappointed at China Airlines. They let me wait at TPE airport for 8 hours since I had to transfer from Kaohsiung to TPE (I arrived at KH at 5am to check in all my luggages and arrived at TPE at 7:30am for my 4:15pm flight on 8/23/09) and kept telling me that I was not able to upgrade due to the limited seats at business class and asked me to check 2~3 hours before the flight departure to confirm. I then asked every hour even until 5 mins before I boarded, the crew still told me that there was no business class seat available. So I got on the plane, put down my carry on luggage, opened my blanket, and sat down. Around 15 mins before door closing, someone came to my seat and told me that he has exactly the same seat. We told the flight attendant and she went to check the screen and told me it's double seating and she will move me to another seat. And guess where she moved me to? Now she moved me to the business class where China airline had the last seat available.

This is very unprofessional and unethical. China airline was trying to sell the last business class and every single ticket before they are willing to upgrade me. I not only waited 8 hours to find only the last min that I got upgraded but also found out the crew didn’t even have my info for the business class. This proved to me that they actually oversold the economy seats first and they knew there was one last biz class seat but they were hoping to sell that last business class seat also. If this is the case, why did China Airline removed my mileages for this upgrade cuz I don’t consider this is upgrade?

This is actually an over-booking situation and they just moved me to another seat! How would you call this upgrade cuz clearly the flight attendants didn’t even have my information prior departure so why am I being taken away my mileages?Also, I called ur customer services everyday from 08172009 till 08222009 (even the day before my flight) to ask if I was allowed to leave TPE airport to go out as I had 8 hours of waiting time. Every single person I spoke at booking dept. told me that I could leave as long as I can come back within 2 hour before flight departure. And then in the end? I wasn't allowed to leave TPE airport and my 3 friends who I asked to pick me up were waiting outside to learn about this news. What kind of airline this is? What kind of services are you guys providing? I have been a dynasty member for at least 10 years and I can’t believe this is how china airline treats their members!

Marlene of Wallis, TX August 7, 2009

I flew China Airlines. My departure was 7/15/2009. My return date on ticket was 7/29/2009. My passport would expire in 10/11/2009. The ticket desk in Los Angeles made me wait at check-in for 2 hours while they said they needed to call Manila to see if I could fly using my existing passport. My passport would still be good for over 2 months after my return. I was told that I didn't make the rules, but rather they were the ones to make the rules. I was held in a stressful situation not knowing if I was going to fly, when basic common sense failed on their part. I will not be flying China Airlines again. I was finally allowed to fly, but it could have been all avoided with common sense.

B. of San Jose, CA February 5, 2009

B. of San Jose CA (02/05/09)
I flew on China Airlines Oct 3 2007 from SFO through Taipei and on to Bangkok, where I now live. I gave my Frequent Flyer card so it could be entered. No mileage was recorded, and because I was concerned with moving details (States to Thailand - where I am retired) for many months, I did not notice this. In Oct 2008 CA emailed me that since I had not flown for three years (how about CA error in Oct 2007?), they would suspend my Frequent Flyer card. I gathered all details and sent a letter to CA in Bangkok - never received any response. For the China Airlines error in October 2007, I had my card number suspended. Don't think I will be flying with them anytime soon. I guess they do not need customers. Good luck, CA!

Lost Frequent Flyer membership and perhaps lost all prior to 2007 mileage. I would like my card restored and the 2007 mileage credited to my account.

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