Complain about a product or service

Delta & American Express Companion Tickets

Delta Airlines • SkyMiles • Travel vouchers • Delta/AmEx promotions • European promotions • Reservations & itinerary changes • Lost/damaged luggage • Unaccompanied children • Puerto Rico USA • Miscellaneous --- News • Delta Reduces Capacity As Fuel Prices Rise • Delta Cuts Flights in Slowing Economy • Delta Alters Fees to Conform to Northwest's • Delta, Northwest Complete Merger • Delta Adding Wi-Fi to All Flights • Delta Raises Second Checked Bag Fee to $50 • Delta Passengers Stranded 7 Hours on Plane • Delta Sells Ads on Boarding Passes • Delta, Northwest Merger Faces Heavy Chop • US Airways Makes Bid for Delta • Delta Beefs Up Routes, Retrofits Its Jets • Delta Begins Passing On Airport Fees To Passengers • Delta Writes Coda to Song • Delta Files for Bankruptcy • Delta Sells Regional Carrier To Raise Cash • Delta Abandons $499 Fare Cap • Delta Warns of Bankruptcy • Delta Passengers To Brown Bag It • Delta Cuts Fares

Diane of Kennwick WA (4/17/03):
My husband and I are going with another couple on a vacation. Four of us are flying and I had decided to use our companion tickets that we got and we get yearly from AmEx for allowing them to charge us $135 in yearly fees for this special privilege of having their Platinum card.

The one good thing is we always get two companion tickets. Greg has an Am Ex and so do I. So we get two companion tickets, so we thought the $135 yearly was worth it. I have used them before but this time I thought I'll just call and see how much it would be to fly from Pasco to NYC and get the fare as if I didn't have a companion ticket.

The price was $301. But you can't book at that phone number you HAVE to call their ***special*** number to book if you're going to use your companion ticket so I did. The exact same flight's price, when I called this number, was almost double sans $6.00. I called Delta's customer care and spoke to a lady. She agreed that I would only save $6.00 on the fare but the other people traveling for free would have to pay a $50 per person charge.

So I asked her why then do they call it a companion ticket. EVERYONE thinks that means someone gets to fly for free and that Delta is being deceptive. I told her they should call it, "Someone might get to save $6 on the airfare but pay an extra $50 certificate." It turns out in essence the four of us would have paid more by using the companion tickets. I plan to turn them into the BBB and I am looking for an attorney about a class action lawsuit.

I am canceling my AmEx cards and demanding my $135 for me and the $135 for Greg back because I always thought it was worth it due to this so-called companion ticket deal. I will also start flying on United Airlines after I�ve used up my FF miles and I will refrain from ever getting a credit card affiliated with an airline company, as I�m pretty sure they all work the same way.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top | Travel