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Karen of Mobile AL (07/30/07)
My 11 year old son was scheduled to depart from Pensacola, FL on Saturday June 16, 2007 and arrive in Atlanta at 12:12pm to then get on a connecting flight 4770 to arive in Rochester, NY at 3:04pm. At 1:15pm, I get a telephone call from my son telling me he is at the Airport in Atlanta and would not be flying because there is a delay. A Delta representative then got on the phone with me and said that there was a delay and he would be remaining at the airport in Atlanta, GA for the next 9 hours. Even though I was very worried and upset, the representative assured me that he would be fine. He could not fly until 9PM that night so he was stuck in Atlanta until then.. Needless to say, he didn't arrive in Rochester, NY until Midnight to spend the summer with his Father. Then when he did arrive, his luggage was missing. We had to get Delta to find the luggage and physically deliver it to my son's Father's address - THE NEXT DAY! This was very upsetting. We were told that this whole delay was due to the flight attendant not getting him to his connecting flight on time - and Delta apologized. Today, my son was supposed to return home. He was supposed to leave Rochester, NY on flight 1530 and arrive in Atlanta at 8:30am this morning. However, when my son's father took him to the airport this morning in Rochester.. the Delta Representative said that my son's seat has been bumped. That basically, he doesn't have a seat on the airplane anymore! Anyhow, I am furious.. because he is expected to register for school tomorrow and I have taken time off from my job to pick him up today. Now we are told that it will have to be tomorrow. MY COMPLAINT IS THAT DELTA TREATS UNACCOMPAINED MINOR CHILDREN WITH NO REGARDS AND NO RESPECT!! This is so ridiculous... I need him home TODAY!
Tracy of Forty Bragg NC (03/01/07)
On April 2, 2005 my 11-year-old was on a return flight Delta 4370 departing Salt Lake City Utah flying into Atlanta Georgia 5:08 p.m. arriving in Fayetteville North Carolina at approximately at 6:20 p.m. I had paid for unaccompanied minor fees and Delta Airlines assured me that my child would arrive safely to me back in Fayetteville North Carolina. I arrived at Fayetteville Airport on April 2, 2005 at 5:45 p.m. to receive my security pass to meet my son at the gate and sign the Delta ticket sleeve for security. I approached the counter to find out from the Delta agent that my son never checked into his connecting flight in Atlanta. I was worried and confused Delta was no help they gave me the Delta counter phone number in Atlanta. I called my son’s father to make sure once again that my som did get on the Delta flight form Salt Lake City Utah. We then began calling 911 in Atlanta Georgia informing them that our 11-year-old son was missing. The police informed us several times that there was nothing they can do to help us because we were in Fayetteville North Carolina confused and between all of us we each attempted to reach authorities but they pushed us away leaving our family desperate and scared that something had happened to him. We both spoke to Delta Manager in Atlanta Georgia he told us that they were looking for our son. With no answers we desperately approached the Delta counter in attempt to fly to Atlanta Georgia. Delta informed us that the next flight going out was full we were furious that they had no interest in getting us to the area that our son was missing from. My husband kept calling the Delta counter in Atlanta Georgia insisting that they find our son and get one or both of us there. We sat in the airport for an hour and a half before any word. Delta counter refused for the second time to fly me or my husband to Atlanta. An hour and a half later we receive a phone call and on the other end was my son. He said he was okay and hungry. The manager of Delta Atlanta office got on the phone informed us that our son was in his custody and that the last flight of the night to Fayetteville North Carolina was booked full so they wanted him to stay in a Hotel in Atlanta with a Delta employee. I said no and was not letting my son staying in a hotel with a stranger. The manager informed us that he was going to try to find out more information and returned our call and that he was going to feed our son he was very hungry. A half an hour later Delta informed us that our son would be leaving Atlanta Georgia at 9:18 p.m. and arriving at Fayetteville North Carolina at 10:30 p.m. hours later. We asked where he had been and Delta refused to answer questions but informed us he was outside the airport in a vehicle with a man Delta employee. We demanded to know more and asked many times if anything had happened to our child. No answers were given. We returned home and filed a complaint on line to Delta Airline s and also to the Department Of Transportation. We then returned to the airport at 10:30 p.m. and meet with our son. We asked if he was okay he was tired and unaware of what had happened. The following day on April 3, 2005 we called Delta Airlines again. Nothing was done about it. I contacted an Executive Assistant. We all filed reports and complaints and we were informed that a report was coming our way. We never saw the reports.
Brent of Mililani HI (07/21/06)
16 year old daughter was flying as an unaccompanied minor on her first solo flight. This flight originated in Hawaii and ended in Newark, NJ. First leg was fine, but upon landing in NJ she could not find her camp group. She had a handler from Delta to assist her, but when it became apparent it was going to take some time to find the camp people, her handler left her at the ticket counter. Keep in mind I had to pay an additional $75 for her handler to take her to her pick up. No one wanted to assist her and would not take the time to help her find the camp people. She finally went to a Delta office and asked for help and was eventually married up with the camp.
Had this child been left by herself in the Newark airport and something would have happeneed to her, the consequences would have been tremendous for Delta.
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