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Delta - Reservations & Changes in Itinerary

janice of sevierville, TN May 17, 2009

Booked an All Inclusive Vacation, the carrier is Delta Airlines.I misunderstood the returning flight times, so I called Delta the next day to ask if I could change as my flights were not confirmed, they want to charge 600.00 to change an unconfirmed flight that has already been paid for. SHAME ON YOU, I WILL NOT USE DELTA AGAIN. In this economy you should try to keep passengers happy so they will come back, not scare them off.

Sheryl of Elko, NV April 11, 2009

Sheryl of Elko NV (04/11/09)
On June 23, 2008 I booked 2 airline reservations from Salt Lake City to Detroit. In July 2008 my husband lost is job and I cancelled the reservations and spoke with Cheri at Delta and I asked if we would be able to have the tickets re-issued at a later date as long as the new reservations were booked by June 23rd. I specifically asked if we had to use the tickets by June 23, 2009 and she stated we only had to book the new reservations by June 23, 2009. She informed me that there would not be a problem.

Today I tried to re-issue those tickets and was told they had to be used by June 23, 2009. We have saved these tickets so we could take our daughter who is graduating from college to St. Thomas. Seems like a huge waste of close to 1100.00 if we can't use these tickets. I am very upset with the mis-information I was given and depended on an airline representative to give accurate information.

Nancy of Waymart, PA February 19, 2009

Nancy of Waymart PA (02/19/09)
I too have had a very similar experience with the compaion ticket. I tried for days to get on theirspeciallinme to schedule my companion ticket only to be told I could not get on that flight brcause there were no more of the cheap seats left. I could go on line and get a reservation without a companion ticket at the cheap fare. After a hassel I booked a flight only to be told it will cost me 35. in taxes for that ticket and my checked luggage will cost me 15 for the first baggage and 25. for any other. I too will cancel my American Express card.

Devin of So. Daytona, FL January 27, 2009

Devin of So. Daytona FL (01/27/09)
I booked and reserved a round trip flight from DAB to MSP on the 24th of Jan. Reservation number D24QG6. My mother became very ill and I had to get to msp earlier so I did not use the first part of the ticket. Now i want to use the second part of the ticket and they said it would be 177.80 to change. I did not change anything the reservation number is the same and the flights are the same. Now I have a one way ticket that has cost close to 500.00 dollars. Lets be fair and reasonable about this. I feel I should not have to pay twice for the second half of the ticket. Yes the first half I can understand as a no show and am willing to forfeit.

Don of Niceville, FL December 27, 2008

Don of Niceville FL (12/27/08)
I am almost 70 years old and have been in business in the US and Europe for over 45 years. I have done a lot of flying on many airlines. I just hung up from making an international reservation with Delta and having to spend 2 hours to do it. In all of my years of flying, dealing with airline reservation systems and employees, this is the worst experience that I've ever had. Without details, here are some of Delta's problem from my, a customer's, perspective.

The Delta voice recognition system is a disaster. Period. I do not know in what county the reservationists are residing but there are communication and knowledge issues to resolve. No impoliteness issues, not at all. Just a gentle veil of soft confusion and ineptness. I was put on hold at least 30 times, spoke to at least 8 diffent helpers, got kicked off the telephone network 5 times and listened to countless recordings of how Delta valued my patience and how marvelous Delta's service is. I expect nothing in Delta to change as a result of this complaint. But I feel better.

Lv of Atlanta, GA December 3, 2008

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