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Delta - Lost & Damaged Luggage

Jeanne of LaPorte, CA November 16, 2009

We recently went on vacation using Delta as the domestic airline connecting to British Airlines for the international flight. The lady I made the Delta reservations with told me to be sure to tell Delta when checking in that I was connecting to an international flight and they would not charge me baggage fees. When I checked in, they said sorry, since the flights were on separate tickets, they charge for baggage fees. That's not what I was told. Additionally, they charged different rates for going and coming, even tho the departure and arrival cities were the same. I requested my 90 back, the total baggage fees. They wrote back and declined. I think this is bad business and they should pay for their mistake.

Mildred of Hobbsville, NC October 29, 2009

I have to report how rediculous their baggage fair is. I checked 3 bags weighing 44 pounds. They charged me 175.00. I would have been better off to ship my stuff UPS to the hotel in Atlanta Georgia. It cut me short 175 dollars. I had to get a friend of a friend to take my luggage back in her car. Otherwise I would have had to leave it in atlanta.

Allen of West Haven, UT October 29, 2009

Delta reoutinely prices their airfare unfairly. For example: On 28-Oct-2009 I was in ABQ trying to get a 1-way flight back to SLC. The Delta website wanted 750 for that fare. But if I bought a ticket from ABQ to BIL via SLC, the fare was (approx) 350. The flight from ABQ to SLC was the same flight, the same plane, the same seats available, yet Delta wanted nearly twice the price. I was able to get a much more reasonably priced airfare from ABQ to SLC by calling the Delta Premium Sales & Service line (800-325-1551) where they issued me a ticket for only 220 for that same flight, same plane, same seat.

Today (29-Oct-2009) when attempting to purchase round-trip flights from SLC to FCA for Monday Nov 2 and return on Nov 4, Delta wanted 1550! Yet if I were to purchase round-trip flights from LAS - SLC - FCA on the same dates, the fare was only 398 - 1/4th the cost, yet the same plane, same flight, same seats on the segments between SLC & FCA! How can they do this? This is unfair, and quite frankly, rediculous to charge less for more! What makes it even more rediculous is that if I were to have purchased the ABQ-SLC-BIL flight yesterday, I would NOT BE ALLOWED by Delta to check my bags to SLC (as opposed to BIL), meaning my bags are required by Delta to end up where the ticket was purchaed to as opposed to where I want to 'get off'. Because I have to take tools with me as a function of my job, and because no US airline will allow me to carry-on tools, I am forced to check my baggage. I know for a fact that it is actually cheaper for me in some cases to ship my baggage via FedEx overnight, then jump on a multi-stop flight and get off where I actually intended to fly, rather than to where the Delta WANTS me to fly!

I am a Delta Platinum Medallion member, Delta's highest current frequent flier level. I fly Delta flights nearly every week for business, yet they treat me like dirt, overpricing flights, and encouraging me to take other airlines (but because I live at a Delta hub, other airlines are less convenient requiring stop-overs at destinations I did not intend to visit). I honestly believe that if the Airlines were regulated by the government as they used to be, that this type of unfair price gouging of the public would no longer occur, and that is being said by an Anti-Government involvement person!

Louis of Scottsdale, AZ October 29, 2009

Lost luggage on a direct flight. No sense of urgency to get me the lost bag, starting with Delta and the contracted luggage delivery service. (they are allowed 12 hours to deliver the bag once Delta hands it over to them for delivery). Several items had to be purchased (200.00) until bags showed up. The lost luggage web site gives erroneous info.

I will not be flying them again even if they are less expensive. They just don't care. They figure the next time you fly, you will go with the cheapest flight regardless of past experiences. Fool me once....

Anita of Cape Coral, FL October 20, 2009

Scanners or baggage ripped off gold rolex and misc gold jewery with some diamonds that I inheireted from my sisters death Oct.2009. Delta staff xrayed my bags and my grandchildrens and sons bags upon returning from my sisters funural and they went through my grandauters and grandsons bags and when we got on the plane they took our bags away from us as we carried them on the plane and when we explained that United Airlines let us carry them on they responded with "I guess we care about your safty and they don't. Other passangers had bigger bags then we did.

When we got to Saltlake City we transfoered planes and was delayed by almost an hour and the flight crew made jokes about the delay and over a half empty plane. We missed our connection in LAX and was transferred to American Airlines by Delta because they didnot have a connecting flight because of them being late. They put my grandaughters bag on the wrong baggage carrsal. We finally got our bags and dicscovered that our possions have been ripped off. My sons 90.00 bottle of colone, antique rolex watch-ladies, misc gold jewery some with diamonds gone just like that. My inhairence from my sister and family hairlooms.

I want reinbursed and have been trying to find a claim form. I will sue as the watch alone was worth over 1800.00 plus. This trip was a nightmare. We started flying at 5:10a. Oct.13,2009 and didnot arrive in Orlando,FL. untill )ct. 14,2009 at 12:10am. Almost a 24 hr. flight that was only suppose to be 8 hours. Delta Airlines how do you stay in Business? I could almost bet on this that I willnot be compensated for my belongings or probably will not hear from you untill I file suit.

karen of Port St Lucie, FL October 1, 2009

I had a plane trip from Moline Illinois to West Palm Beach Florida on Aug. 6, 2009. I paid 15.00 to check in my bag. I took flight number 2755 and some stuff is missing from my bag worth 325.00. I sent Delta the form over a month ago and a half and they did not respond. I seen were some Miami personal was arrested for stealing. I am sure more personal stole my items too. I want Delta to pay me for my lost items.

Ayo of Castries, St Lucia September 27, 2009

On Saturday September 26 my Delta flight from Indiana was delayed due to inclement weather along the east coast yet the Delta team at ATL were obviously unaware of the this as they did not wait for any connecting flights on Saturday 26 September. To add insult to injury Delta's ATL customer service puts me up in the nastiest hotel in Atlanta (comfort suites). The hotel smelled of garbage upon entry to the reception area. I refuse to be treated like garbage so I paid for a room at crowne plaza. Delta's airport team refused to give me my bags and so I was forced to buy toiletries in Atlanta with my own funds AGAIN. With all of TSA warnings, how can an airline refuse to give me my bags and hold onto them for 24hrs. although my bags were at ATL from 9:30am on Saturday September 26, one of my bags was left behind at ATL, from the flight leaving on Sunday 27 September. and then to cap it all off, I was assured that my bags were in a secure area only realise that the one bag I did get was left in an exposed area as all my clothes are soaked through with an unidentified liquid

Diana of Conway, SC September 21, 2009

I flew from Florence SC to Altanta GA, then connection to Houston TX. I only had my carry on luggage due to plane size they made me leave my luggage at the plane, then when I got off the lyggage was at the plane when I got off at Altanta GA, then the same in Houston TX. The return flight is when the nighmare started. I left Houston TX flying to Altanta GA, same thing my luggage was tagged carry on, will be at the arrival gate in Altanta GA. When I got off the plane the flight attendance ask what I was waiting for, I told him my carry one luggage. He stated they do not do that it would be at the baggage claim area. I told him I had a connection flight and I did not check my luggage in, I left and went to the inside check in desk at the arrival gate. That lady told me my luggage will be at the plane go back. So I did , now the flight attendance was very rude, ask why I was back, I told him for my luggage he stated I already told you. At this time there was the stroller and baby seat, I told him why are these here is you do not do it. He would not answer me just turned and walked away.

At this time I was really upset by myself and needed to make my connection flight. I went to a delta check in desk and 2 ladies there told me that my bag will be on the plane and waiting for me in Florence SC. When I got to my gate only about 10 minutes to spare, I spoke with the late at the gate, she called over another lady & I ask if they could check and see where my bag is, I explained all my money & credit cards were in that bag. She went down to the plane and came back and assured me it was on the plane. I got to Florence and my luggage not there. At 1AM I was having to call all of my credit cards company to put holds on all my cards. Then the next day was another night mare. I had to cancel 3 appointments and lose bussiness. At 9AM I was told that my luggage would come into Myrtle Beach SC which is where I leave ( FLorence sc is 1 1/2 hours) She told me to call back at 4PM and she could tell me what time it would arrive in Myrtle Beach. Called back at 4 PM to find out the lady had not done what she said and almost sure my bag is going to Florence SC. Then at 10:30 PM I was told my luggage was in Florence, that airport closes at 10 PM. So I had to get up at 3 AM to get to Florence by 5 AM to get my luggage and be back for work. I had stated to Delta employee that I feel Delta should make this right and offer me a coupon for a flight, and if Delta did not I would never flew them again. As of today no one has contacted me from Delta they could not care less about customer satisfaction.

Melanie of Texarkana, TX September 20, 2009

On my return flight from Charleston WV to Little Rock Ar on Saturday, Sept 19, my luggage did not make it to Little Rock. I was o.k. with that. They did send it via American Airlines to Dallas and then to Texarkana. I was able to pick it up at the Texarkana Regional Airport on Sunday morning, Sept. 20. I was appreciative of that. However, when I got my bag home, it and all of my contents were very wet. They were wet as if it had sat on a runway at some point for a very long time. I had laundered all of my clothes prior to packing since I had to travel again on the following Monday. I had to rush home and relaunder all of my clothing along with find another (smaller) peice of luggage to travel with on Monday. I know there is nothing that can be done about it at this point and my complaint is probably for nothing, but I was terribly unsatisfied with the handling of my luggage, especially after paying 40 to see that it was transported properly.

Dolores of Cape Coral, FL September 3, 2009

I was flying home from Syracuse, New York to Ft. Myers, Fl-My flight was 5320 Monday Sept 2nd. to Atlanta Flight 2003 to Ft. Myers. I have a airport lock on my luggage. I did pack some dirty clothes in my side pocket of my luggage that has a zipper. They were dirty clothes from the night before. PJ, a black shirt and underwear. I find it very disgusting for someone to take them. I thought all bagger were screened. I feel violated for someone could do that.

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