Complain about a product or service

Delta - Lost & Damaged Luggage

Kenny of Bessemer, AL June 28, 2009

I had to check my two bags at plane side. I have done many times. Left Birmingham arrived in Phillidelphia, recieved my checked bags and rented a car. That is when I noticed my garmin 300.00 and a cannon camera 800.00 missing from my plane side checked bags. I called baggage claim and they said sorry maybe I did not pack it for the trip. I talked with supervisors, I talked with TSA supervisors at Philli, I even talked with a Philli Police officer who told me this crime did not happen in Philli.

It could have happened in Birmingham or Philli but it happened. TSA told me they check everyone coming in just like the people flying. I asked about when the leave to go home. They do not check anyone. So they can take anything they desire from any bag at any time or place with absolutly no chance of getting caught.

This is wrong. These one or two people working together give the rest of the hard working people a bad name. All the Delta has to do is screen their people when they get off work.

renee of crete, IL June 1, 2009

On August 22 2008 I checked my bag in with Delta airlines for flight5933. At the ticket counter at LaGuardia airport I was told by looking at my bag not weighing it that it would be 90. I then explain to the ticket agent that this bag came to NewYork for free. She then precedent to tell me i will be paying for that bag. I asked for a supervisor who then put my bag on the scale pushed a few buttons on the computer and told me that my bag to make that flight will cost me 106. I was irate. I told them i would not pay. I demanded the weight of my bag and was told my bag weighed in at 54 pounds where the limited was 50 pounds.

The ticket agent then had me open my bag right at the counter and remove some items (a pair of sneakers,a top and a sweater) My bag then met the require weight limited. I then check my bag with delta airlines got on my non-stop 2hour flight to Chicago's Midway Airport, Which arrived 30 minutes early and was devastated to see my bag had not made the trip. Now we could say it was lost/stolen.

I had shortly after my experience with delta learned at that same airport (LaGuardia) they had a problem with there scales being off. So i immediately went to delta's baggage claim and put in my claim. It been a runaround since. My first claims got cancelled (they thought the problem magically went away) So i had to do another claim that took for ever to get a reponse to after about 50 or so calls later i was told my claim will be processed.

Months go by nothing. After about 25 calls later and some legal threats. I get a call i have a Claims manager. I was happy to see someone at delta did give a hoot. He then told me this is the end of december to resubmit m claim and give more details on my items. Well that was on december 30th and i have heard nothing.

I believe Delta is trying to wear me down with there run around and in 2 months it will be a whole year since delta airlines lost/stole my bag and i feel some one should be accountable and that i should be back in the position i was in before i took delta's flight 5933 On August 22 2008.

I believe my next step should be legal actions. I Never been in this situation before and it's very frusrtating having something taken from you and the people responsible not even care. With their bad customer service and what i believe to be airlines theft i won't be surprise to see them be the next to go under. For now i will never fly delta airlines again. My bag itself (Tumi) was 800 new. in total my lost is about 3,100 with the contexts of my bag.

Robert of Phildelphia, PA June 2, 2009

My daughter was at the baggage check-in at PDX and told by a Delta rep. that her one check in bag was 10 pounds overweight. She was told that there was a 90 penalty charge for this overweight bag. My daughter is 18 years old and returning home from her first year of college at Lewis & Clark. She did not have the cash and she does not have a credit card. She called me hysterical on her cell phone to relay this information.

I asked her to put the Delta rep. on the phone She reiterated the information about the overweight bag and insisted that my daughter pay the 90. She informed me that if she took out the overage from the bag and put it in another check in bag the charge would be 120. I has already pre-paid 15 for the first checked bag and 25 for the second overweight bag. When I asked the Delta rep if I could pay for the overage using my credit card she claimed that this was against thier policy but she would make an exception.

It turns out when all the baggage charges were added up I paid more for baggage then I did for the actual ticket. It think it is robbery to hold up a young college kid at an airport and charge her ridiculous fees. I can see maybe 25 but 90 is robbery. Delta ought to be ashamed of themeselves. I read where airlines are hurting for business.No wonder, if this is how they treat their regular travelers.

Sean of Thousand Oaks, CA May 26, 2009

My wife and I flew from ABE to LAX with stops in Detroit and Salt Lake City. Our 2 bags were checked all the way to LAX. 1 bag made it; the other was nowhere to be found. I am sure glad I kept that baggage claim ticket. I didn’t think anyone took it at LAX but no one was checking baggage claim tickets at the exit doors like they use to do.

I went to Baggage Services, first employee had a “I could care less” attitude and told us we had to wait until 45 minutes after landing to file a report. We waited, provided the info to a different employee because the first “I could care less” employee was nowhere to be found. Ended up leaving LAX about 1130 pm with only 1 of our 2 bags wondering if I would ever see my clothes and my daughter’s college diploma again.

Well to make a long story short, the bag was located and Delta delivered it to us at our house about 14 hours after landing, no damage to the bad and everything is there. So although the experience was exasperating and not at all what we needed to end an otherwise wonderful trip. Never did find out what happened but Delta did come through this pretty well and we will probably fly again with them.

Jennifer of Jacksonville, FL May 14, 2009

Tom Tom device was stolen out of checked bag on direct flight from CVG to JAX. We believe it was stolen in CVG as the bags were up before we arrived at checked baggage in JAX. This would indicate they had no time to open any luggage.

Delta does not cover electronics stolen, nor would they allow us to file a report. This policy gives baggage handlers free reign to steal these items with no repercussions. We have filed a police report but consumers should be warned about the policy and the potnetial problem at CVG.

william of cody, WY April 28, 2009

Delta lost my luggage 3 weeks ago. They will ony pay 200 out of pocket and give me no information about my bag. 6,300 It had all my work clothes. Suites, shoes etc. I am lookin for a job . They tell me it will be 12 weeks until they settle. I need to replace my clothes but do not have the funds to do so. I need help. Lost interview, two weeks no medicine. antidepresants, no clothes to work . very upsetting

william of cody, WY April 28, 2009

Delta lost my luggage 3 weeks ago. They tell me it will be 12 weeks until they can decide to refund me. I am traveling and have no money to repalce my clothes etc.. They only have a fax # to contact. If you go online on the webssite it says they have located my lugage but not true. I don' know what to do. I had 6,300 of clothes in my luggage. All my work clothes, suites etc. I am looking for a job. I can not wait 4 months to replace them and I do not have the funds to do so mysefl.

Vivian of Ann Arbor, MI April 29, 2009

On April 28th of 2009, My husband and I flew on Delta from Shanghai to Detroit. The flight was delayed for an hour for unknown reasons. Then after we got on the plane, we discovered that the in-flight entertainment system / lighting system was not working for the whole 14-hour flight (the entertainment system was working fine in the business cabin). One lavatory in the main cabin was out of order so people had to wait in lines to use the bathrooms.

When we finally arrived at Atlanta airport, we already missed our connecting flight to Detroit and we were missing one of our checked-in bags. We looked everywhere for that luggage but could not find it. So we asked the airport agent to re-book us to a later flight going to Detroit, we were hoping to sit together and the agent literally told us "it does not matter whether you are married or not, you are lucky that you even have a room tonight".

The missing luggage magically showed up in Detroit airport at midnight, and the bag was apparently opened and things were moved around but there was no TSA notice in it. The inside of the luggage was completely shredded into pieces and the luggage basically collapsed but it was too late to file a claim at the spot. We drove back to Detroit airport the next morning to file a claim on this luggage and were told, because there was no damage to the outside of the luggage and Delta is not responsible for the inside of any checked-in luggage. Is it even true? Overall, this whole experience with Delta was extremely disappointing and we are still left with a damaged luggage.

Marie of Shreveport, LA May 4, 2009

My luggage (1 bag) did not arrive with my flight last night (May 3, 2009). I called this morning after the 1st flight arrived and was told that the bag had arrived. I requested that they hold the bag so that I could pick it up. The Delta representative said that the bag would be held in the baggage claim office until I picked it up today. I went there and the bag was gone. It had been turned over to an airport delivery service with all of the bags for the entire airport. The Delta representatives were unable to contact the delivery service.

I went home to wait for the bag. I called the Delta representatives (local and at the 1-800 number) but they still had no information about the bag. I checked messages on my phone and the 4th message was from the delivery service stating that they had already been at my home and couldn't leave the bag because I wasn't there. They left a number for me to call. I've called and am waiting for them to complete another delivery before they can deliver my bag. I had been away from work for about 2 hours and will probably have to wait for another hour. I am a physician and need to be at work to take care of clinical responsibilities. My complaint is that a Delta employee told me that my bag would be held at the airport and then it was turned over to a delivery service. It has caused me a lot of frustration and wasted time.

Sabrina of Naples, FL April 27, 2009

On April 1st I delivered 7 suitcases to the Venice (Italy) Airport, to have them shipped with Delta Cargo to Miami. We where moving from Italy to the US, thats why we had so many luggage pieces. Delta had told me that it will be cheaper to send them via Cargo then having to pay overweight on my flight.

The next day I traveled to Miami myself and was waiting for the arrival of my bags. On the 6th of April I was contacted by Delta Cargo, that 6 out of 7 of my luggage pieces had arrived and that I should come pick them up before the last one arrives, to avoid any extra costs.

I went to pick them up and they told me that the last piece was still in JFK and would get there next day. It never got to Miami. It has been 4 weeks now, I am still waiting. Evertime I call Delta, they just tell me that I have to wait and that they are searching for it.

Their theory is that the label somhow fell off and it got mixed up with the Baggage Service. They tell me that it might be in Miami, it might be in Atlanta or it might be in JFK. I started calling these places myself, but all they tell me is that I need to contact the Delta Cargo and they need to do the search. Seems like they are not searching it and I try to do my own research, but they wont let me. I am very disappointed! I dont want the money, I want my belongings.

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