Complain about a product or service

Delta - Lost & Damaged Luggage

Marie of Prairie View, TX December 12, 2008

Marie of Prairie View TX (12/12/08)
While returning from Montgomery, Alabama to Houston (IAH) with a change of planes in Atlanta, my luggage at some point was opened by TSA agents and they failed to close it back. As a result, one piece of luggage that was within another piece of luggage fell out and has not been located. Nothing was confiscated from my luggage; negligance on the part of the TSA agent who, for whatever reason, went into my luggage and failed to close it caused me loss of my luggage and the belongings inside. It was dark-green nylon luggage that I received from the Sierra Club when I joined. The word Sierra is somewhere on the luggage or zipper.

No one has contacted me since my Nov. 18, 2008, flight, and when I call (800-325-8224), I am placed on hold and no one ever answers. When I call the automated number, the automated recorder tells me there is no such claim number as IAH9E11078. That is the claim number assigned me in Houston when my luggage arrived opened and unsecured.

There was nothing in my luggage, after attending an Economic Developmet Sumit, that was not in there when I initially departed IAH, other than some coffee, lotion, and shampoo that I received at the hotel.

I have lost a new sweater, 2 black silk scarfs, new Mary Kay cosmetics, pajamas, and toiletries.

Robert of Cortlandt Manor, NY December 7, 2008

Robert of Cortlandt Manor NY (12/07/08)
we just arrived in antigua last sunday from n.y..i called delta to find out how much each bag could weigh.they told methree bags with seventy lbs. each and one carry on at forty lbs..all of our bags were under sixty lbs and our carry on was 32lbs .the lady charged us two hundred dollars for the carry on.she said the size was two big but we saw people with much bigger carry ons than we had.

i dont under stand why she charged us and not the others. we have been coming to antigua for over thirty years and never had to pay for a carry on .this was our first time on delta becuse they just started to fly hererecently.i think we wont use them anymore.we came first class by the way and always travel that way because i have to have a wheelchair because i had two strokes and dont walk very good anymore.have a good day

Bill of Wood Village, OR December 7, 2008

Bill of Wood Village OR (12/07/08)
Flying from Portland, Or to Panama City, Fl. I was told that I had to check my carry on bag as it was to large. As I was boarding, I noticed that people were taking on bags that were larger than the one I wanted to carry on. The person that I had to deal with, was not very people oriented. In all, the Delta employees were not a pleasant bunch of people to deal with. They were very short in dealing with me and I came away with the impression that they thought I was handicapped because I was asking questions.

When they were making announcements, most of them mumbled and they all talked ery fast making it difficult to understand what they were saying. When I arrived in Atlanta to make the connecting flight, I was told that all seats were full, but they would try to fin someone to give up their seat for me. I booked my flight the first week of Aug. and left on Nov. 21. I got lucky as some people didn't make the connection. The reason for this they said was because I did not have a seat assignment. The reason I did not have a seat assignment is, I was told I didn't need one and they weren't going to do that. To make it better, my luggage didn't get there. On a scale of 1 to 10 for service, friendliness, and good customer relations I would rate Delta as 0.

Larry of Croydon, Surrey, OTHER December 2, 2008

Larry of Croydon, Surrey OTHER (12/02/08)
 I am writing to appeal for the full refund of the 300.00 charge paid on my behalf to Delta airline by my family friend, to bring my 9 year old daughters bicycle from Tulsa, USA to London, UK.  a family friend who lives in America and works in Tulsa was coming to London for a family wedding held on Saturday 25 October 2008 and flying back to America on Sunday 26 October 2008. I asked him to help me bring over my 9 year old daughters surprise birthday present A Purple Kiddy Trek Bicycle MT 220.  Late night on the 23 October 2008, I got a phone call from Mr S where he was being asked to pay 300.00 just because he was carrying a Kids Bicycle, which was within his baggage allowance. Mr S was caught aback by this Delta Airline policy to charge for this bike. He travels internationally a lot and has never had to pay to carry a bike.

He was on his own, hence could not send it back? His flight was less than 45 minutes to go, He could not leave the bike at the Airport as it would be seen as a security risk Mr S explained to the Delta Airline staff that this is not a family friendly policy its only a kids recreation bike, not even an Adult or racing bike. The weight was within his baggage allowance and even went further to speak to his supervisor but with no luck. All this was taken place while I was on the line. At that point, to avoid him missing his flight, I asked him to pay the 300.00 baggage charge.

I believe this 300.00 charge is totally unfair, unfamily friendly for an airline company to charge for a kiddys recreation bike and should be refunded. We? as a family travel to America a lot. All the bicycles in our household i.e. 2 adults and 2 kiddies were all bought in America. We have never had to pay a dime to bring them back to UK with us through any Airline they have always been counted as part of our baggages.

charged 300.00 for carriage of a 9 year old girl's bike despite being within the permitted luggage size and allowance. I believe this is discriminatory against sporty people, unfamily friendly and exploitation of passengers by Delta Airline.

Penelope of Raleigh, NC December 1, 2008

Penelope of Raleigh NC (12/01/08)
My sister in law recently traveled to the US from overseas. When she arrived for a 6 month stay, she began to upack her bags. After 2 weeks finally all was unpacked and she noticed that some items were missing from her bags. One of the items was medicine for her heart. Very expensive medicine in any country. Another item was a new Louis Vuitton bag. After finding that these items were missing, I called Delta Airlines to ask what could be done about the missing items. I was told that nothing could be done as passengers have only 24 hours to make a complaint.

I then attempted to contact the corporate HQ only to be transferred back to the same department that told me that nothing would be done. Someone working for the airlines or HOMELAND SECURITY now has a new Louis Vuitton bag and some heart medicine of no use to them. BEWARE OF FLYING WITH THEM. I was on hold for a total of 25 minutes with the first call, and 20 minutes with the second call. The lady I spoke with refused to even let me tell the reason I wanted to speak to her. All she would say was that there is a 24 hour period for complaints regarding lost baggage. I tried to explain to her that the luggage was not missing, it was robbed. She only kept interrupting me to tell me that there is a 24 hour window to file the complaint.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |