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Delta - Lost & Damaged Luggage

Jami of 1308 W 133rd Way CO (11/18/08)
We arrived at the Denver International Airport 2 minutes past the 45 minute baggage check rule that I DID NOT know about and was told that I would have to pay a fee to get another flight. I told the lady that I did not have 100 to pay for the flights. I told her that I didnt know about the rule and suggested breaking down my baggage to carry-ons because I didnt have that much luggage. She then went and got her manager to see if he would waive the 100 fee. He came over looked at my itinerary and saw that I was flying to Orlando for a week and said to me, You are going to Disneyworld for a week and you cant afford to pay the fee but you can afford to go to Disneyworld?

While saying that there was a raise of the eyebrows and roll of the eyes like I was crazy. I was completely taken back by this assumptive comment from a Delta manager. I told him that that was a rude comment. He then completely shut off and walked away, offended that I would say his comment was rude. He had no right to assume by financial situation or my destinations in Florida. I was taken back and completely disgusted by the way this man treated me. I told him from afar, after he had walked away and decided not to help me that my parents had used their Sky Miles which was the only reason I was able to fly to Orlando. He continued to ignore my comments. No apologies, no compassion just judgment and coldness.

His comment and body language was rude and disrespectful. He continued to make comments such as You need to stop making a scene, you are scaring the children! I was indeed crying, however, I had just found out that I had to pay 100 that I didnt have, I was disrespected, judged, insulted and belittled and I found out that I was going to be 7 hours later than originally planned and sit in an unfamiliar airport for 4 hours with my 3 year old daughter. I will NOT use Delta again! Funny also that my flight that I was charged to change to was half empty!

Maria of San Jose, CA November 13, 2008

Maria of San Jose CA (11/13/08)
On July 24th I left the San Jose, CA airport on a direct flight to Los Angeles, CA. While boarding the flight I was told that due to the small size of the plane, my carry-on suitcase would not fit in the overhead bins and that I would need to gate-check my bag. I gave my carry-on bag to one of the Delta personnel and she in turn gave me a pink receipt. I had refused to check in a bag out of fear of loosing it and packed all of my belongings into the carry-on. Apart from my clothes, the carry-on contained a 2,000 personal computer, a 440.00 camera, and an IPOD. A total of around 4,000 dollars.

When I arrived at LAX, my luggage was nowhere to be found. I was told that if my bag was not found within 5 days, that I should submit a claim. I filed my clain on August 4th and was told that it would take 8 weeks to process my claim. 8 weeks later, I received a letter from Delta indicating that according to their information, I had already received my bag. WRONG! I had not been contacted by anyone, much less received my bag. 3 days after leaving a voice mail at their Atlanta office, I was contacted and asked to fax over a written statement that I had not received my bag and to continue processing my claim. It is now 14 weeks since I filed my first claim and I have yet to hear from anyone from Delta.

La of Morrow, GA November 3, 2008

La of Morrow GA (11/03/08)
This is my second time sending a complaint to Delta. The first time I explained what happend on my flight (P10QTH) with my lost baggage on October 9th in VA, and the ride home. After submitted this complaint an agent called and offered me 75 off of my next flight with delta for my inconvience odf my late baggage. When I finally check my emails to apply my 75 off coupon to a new flight for January the coupon is not in any of my emails.

I had the number to call the customer service lady (Wendy) back but I somehow missed placed it, not thinking I was gonna need it to call her about it not being in my email. She said that she was about to send it to which is the correct address but there is no email of any sort in there from Delta. I'm trying to give this airlines the benefit of the doubt but for some strange reason I keep getting the bad side of things.

Elliot of Johns Island, SC October 26, 2008

Elliot of Johns Island SC (10/26/08)
My wife & I were on our way to our honeymoon out of Charleston, SC to Cancun, Mexico. Yes, we were late for baggage check-in by 2 minutes and we suffered the consequences by having to re-book flights for 500 more and have a traveling time total go from approximately 6 hours to 19 hours. We understood that and just went with it. However, on the way back, our plane waited approximately 30 mins for others to make it as well as their baggage.

Now, the worst part was when we arrived late in Charleston, SC and we were 2 of about 40-50 others from the flight whose luggage did not make the flight and therefore spent an additional hour and a half to get our resident address recorded for our luggage. We just received our baggage a few hours ago in trash bags because of the liquor we HAD to check-in. Knowing that we sent the liquor at our own risk, we were still surprised due to the amount of bubble wrap and clothing items we had used to wrap them AND how those items had made the first leg of the trip in prime condition. When we had took notice of the Delta personnel the night before unloading the baggage several others had noticed how they were just slinging baggage around and letting baggage slam on the concrete.

Now, if we can't take any substances over a certain amount of ounces in our carry-on, then wouldn't it make sense to make sure the luggage handlers didn't slam luggage around? The man from the delivery service had given me the information to contact a lady from Delta at Charleston, SC who had seen the damage and told me to contact her so we didn't have to take our luggage back since she had already seen it. We could not get a hold of her and every Delta agent we spoke with over the phone said that in order to post a complaint then we'd have to take the the soaked & dripping back back to the airport to be examined. Now how much sense does that make?

I truly will NEVER fly with Delta again. I've never had this sort of problem or push-back from any other airlines.

We lost (2) expensive bottles of alcohol from Mexico (only found in Mexico) and the some of the stains in our clothing is not coming out. We would rather now pay much more to fly a different airline service then to ever run into such an inconsistent airlines service (Delta) ever again.

Mohammed of San Diego, CA September 21, 2008

Mohammed of San Diego CA (09/21/08)
Lost my baggagae on 7 Feb 2008, they say the claim is still in process! Its been 7 months now and they are still processing the claims file. I don't get it. I am an international student, I cant even wear decent clothes when I go out, all because of Delta.

Jenni of Jacksonville, AR September 15, 2008

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