Complain about a product or service

Delta - Lost & Damaged Luggage

Mohammed of San Diego CA (09/21/08)
Lost my baggagae on 7 Feb 2008, they say the claim is still in process! Its been 7 months now and they are still processing the claims file. I don't get it. I am an international student, I cant even wear decent clothes when I go out, all because of Delta.

Jenni of Jacksonville, AR September 15, 2008

Jenni of Jacksonville AR (09/15/08)
While flying from Greensboro, NC to Little Rock, AR through Atlanta, GA our GPS unit was stolen out of our checked luggage. We told the lady at Delta's baggage claim in the airport of the theft (and also of damage to another bag). She told us she could give us a 50 voucher for the broken bag even though she wasn't supposed to because Delta doesn't cover the outside of the bag (the handle was ripped off). But there was nothing she could do about the GPS because Delta is not liable for electronic devices. I understand they're not liable for breaking something that's fragile, but for theft?

She told us that they would still investigate the theft if we filed a claim through the 1-800 number. We came home and called the 800 number she gave us. They asked for a claim number, which we did not have yet. The guy on the phone said we had to go back to the airport to get the claim number. Luckily the airport is only a 20 minute drive, not an hour or more as it would be for others. Still not resolved, and I don't expect it to be.

Basically expect the baggage handlers to go through your stuff and help themselves to whatever they'd like. Oh, and when you call Delta's customer service, which is supposedly in Atlanta, every person you talk to has an Indian accent and are impossible to understand. I HATE it when companies outsource customer service to places where English is a second language and barely recognizable then make them all use American-sounding names like Tom and Frank.

Cost of the stolen GPS unit-300. Time wasted-about 4 hours, still no resolution.

C. of Stuart, FL September 3, 2008

C. of Stuart FL (09/03/08)
First of all I had a Laryenjectomy and am unable to speak. I use a special speaking device in order to attempt to speak. This speaking device is quite expensive generally between400 to 500.00. When I opened my suitcase thi speaking device was gone. I flew Delta on 8/16/08, Flight DL3937. from L.V. to Sacramento. Are you able to advise me. Can you contact me by e mail as I do not speak good on the telephone? I can no locate the proper customer service for Delta, I looked on their web site but nothing pertains to my situation. Thank you,

Peter of Atlanta, GA August 28, 2008

Peter of Atlanta GA (08/28/08)
After returning to Atlanta from a 10 day trip on Sunday 8/17/2008, I was unable to claim my luggage at the Delta baggage claim. I made a delayed luggage claim for a black L.L. Bean duffle bag that evening and returned home. Monday morning I received a call explaining that the luggage would be delivered and I had them leave it at my leasing office (I rent). Upon returning from work I found the wrong luggage - it was not even BLACK! For the next several days, I called the Delta Delayed Baggage number. To only find that they could pretty much do nothing ...

Instead they suggested I return the incorrect luggage on my time. I told them that was unacceptable and for the past 10 days the incorrect luggage has been sitting in my leasing office awaiting for someone to pick it up. On the fifth day without receiving luggage - 8/22 - they suggested I file a lost luggage claim via fax and hard copy. To this day I have not heard anything about the status of this claim or when someone will pick up the incorrect luggage.

The lost luggage contained about 1750 worth of clothing and shoes plus a digital camera for a total of 2000 replacement value.

Gill of Cardiff, OTHER August 25, 2008

Gill of Cardiff OTHER (08/25/08)
 2 25 Baggage fees for passengers who purchased tickets on or after July 31, 2008, for travel on or after August 5, 2008 Quantity Amount Fee Travel within the United States, U.S. Virgin Islands, and Puerto Rico Bag 2 50

I have queried these charges twice with Delta to confirm excess baggage fee on my booking paid in full 26th June 2008 for travel October 2008 would be at rate stated of 25 for an additional piece, yet they insist I will be charged at 50 for an additional bag which is rate for tickets purchased 31st July onwards. The key word for my complaint is date of purchase rate applied, as their web site clearly states that tickets purchased prior to 31st July 2008 will be 25 with no reference to date of travel, why is it therefore that they insist the charge will be 50

FINANCIAL - A charge levy higher for additional bag which is clearly not applicable to tickets purchased prior to 31st July 2008 - the 50 levy is for passengers who purchased after 07/31/08 for travel on or after 08/05/08 this is clearly Misrepresentation as the fee applicable to tickets purchased prior to 31st July does not state travel dates, and therefore this lower fee is applicable

Necko of Los Angeles, CA August 25, 2008

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