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Delta - Lost & Damaged Luggage

Necko of Los Angeles CA (08/25/08)
After returning home from my vacation July 24, 2008 through August 9, 2008, I am able to request reimbursement for lost TSA lock from my luggage while being inspected by TSA Inspectors. The lock was lost on Delta flight 1474, leaving Los Angeles, CA going to New Orleans, LA. I have recently purchased a new TSA lock in the amount of 7.14.

William of Carlisle, PA August 24, 2008

William of Carlisle PA (08/24/08)
My daughter flew out of LAX on Flight 101 to Atlanta. When checking in her primary bag (she also had one carry-on) weighed 59 pounds - nine pounds over their limit. After unsuccessfully looking for items to jettison (she had been working as a counselor all summer), she was told that her only option was to pay 80 for an excess baggage fee. At no time was she advised that her ticket allowed her a second checked bag (she had a collapsable in her luggage) for only 25.

I wrote to Delta and got nothing back from customer service other than a bunch of boilerplate - and there was no response to the issue of not pointing out the cheaper option. As baggage fees continue to escalate, I am sure other customers are going to face the same unnecessary and excessive charges.

My daughter was forced to charge an additional 80 on her debit card before being able to check her bag.

Ann of Lame Deer, MT August 14, 2008

Ann of Lame Deer MT (08/14/08)
My son (15 years of age) traveled with group from the original departure of Denver, CO to NY, NY to Road Island (final destination). He departed on a round-trip travel on Monday August 4, 2008 from Denver Colorado final destination to Road Island. On Tuesday August 12, 2008 they departed Road Island to Philidelphia (bad weather - tornado warnings) to Denver Colorado final destination.

During his departure from Denver Co to RI and upon his pick up for his luggage he checked his bag and his Play Station 3 (PS3), cord and four PS3 games were stolen/taken from his bag. There was note in his bag about there was no SOFTWARE ELECTRONIC GAMES allowed for checked bags. I want his electronic games returned immediately! I didn't travel with him to be aware or have knowledge of this POLICY! I want an immediate response as soon as possible. John Keiffer (spelling) was the individual who made initial contact for my son who made the arrangements for his traveling. Why didn't they allow his to get a locked locker for him

Missing, stolen & taken!

Angela of Los Angeles, CA August 12, 2008

Angela of Los Angeles CA (08/12/08)
On 7/30/08 placed prescription eyeglasses in baggage at the check in counter at the Cancun Airport in Mexico. Upon my arrival at LAX I opened baggage to get glasses and they were missing.

I filed a claim on 8/1/08 and as of 8/4/08 there was no record of my claim and I have not been contacted by Delta. Service was unfriendly and uncaring as if they are use to these types of complaints all of the time. I was told I should not have placed them there. How was I to know that a Delta employee would steal them. The glasses were purchased on 7/10/08 and will cost 310.00 to replaced. It is being hinted that Delta will not be responsible because I should have know not to placed them there and my travel insurance declined my claim for the same reason.

Randy of Cleveland, TN August 11, 2008

Randy of Cleveland TN (08/11/08)
On Friday, 8/8/8, I left Atlanta airport on Delta flight 4921 leaving at 9:30 pm, direct to Chattanooga. This flight is approximately 25 minutes long. Due to the small size of the aircraft, the Delta attendant at the door of the airplane asked if I would like to Valet check my personal carry-on bag, which held a company computer with proprietary software, an IPOD MP3 player with Bose headphones, several 2G thumb drives, an external mini 250G harddrive, car keys, and my passport. I had reasonable expectation that my carry on would be safe being only 20 feet from the departing aircraft, so I gave the attendant my bag. She in turn gave me a pink ticket receipt.

After landing in Chattanooga, my bag was not on the aircraft. The entire flight crew, including pilots, checked the cabin and cargo area. My valuables were missing, having never been placed on the plane. I know that another passenger did not pick up my bag due to the fact that I was one of the first passengers off in Chattanooga, and watched the ground crew roll the valet bags up to the breezeway. My bag was not there. I immediately went to the ticket counter and filed a claim for the missing valet bag. They told me to wait to see if came in on the weekend, and provided numbers to Atlanta baggage claim.

I was never able to get through to anyone in Atlanta the entire weekend, nor did I receive a call back after leaving numerous messages. I contacted Delta's main baggage claim number and explained the situation. This representative tried to contact Atlanta baggage office, but could not get anyone to answer the phone the entire weekend. I further checked with Chattanooga baggage claim on Saturday and again on Monday, to no avail.

A colleague of mine was in the Atlanta airport on Monday, 8/11/08, and I asked him to check on my bag at the main counter. He gave the baggage claim attendant my information, but was told that the bag was not there, but could have been placed on another flight. Again, the standard answer from Delta was to continue waiting to see what happens. The issue here is the security and integrity of Delta airlines. I consumers cannot trust that their carry-on baggage will make it safely to the cargo hold only several feet away, how can we have trust in the security of the Atlanta flight lines? I honestly believe that my bag was stolen before the flight ever took off from Atlanta that night.

The issue is Delta's unwillingness to investigate (make phone calls imediately after the incident), or my inability to contact anyone higher than a ticket counter attendent. They also informed me that Delta does not cover the contents of electrical devices, so that I am out of luck if it turns up lost (quote). I plan on pursuing this as far as I need to go, in order for this not to happen to other passengers. I believe that proper authorities need to look into the security of the flight line crews, especially in these days of heightened security awareness. I really need an answer from Delta on why my carry on bag was not safely guarded.

My company paid laptop has my livelihood (computer programs, machine manuals)etc.; personal files and possible Identity theft from a stolen passport.

Lydia of Augsburg, OTHER August 11, 2008

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