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Delta - Lost & Damaged Luggage

Alicia of Catonsville, MD August 15, 2006

Alicia of Catonsville MD (08/15/06)
I just flew home from spending 3 weeks in Dublin, Ireland. Due to heightened security issues, I checked religiously with Delta regarding what I could and couldn't carry on board. As of 5:00 am on August 14, I could carry on a small bag and my laptop, however I was informed by a Delta representative at Dublin International Airport, that I could ONLY carry on my lap-top bag: everything else had to be checked. I asked about my medication and was informed that unless it was needed during my flight, that I should check it as well. I arrived at JFK airport, with out issue, and retrieved my 3 bags. I then stood in line for 90 minutes, waiting to have a Delta agent check my bags in again for my flights to Boston, and then to Baltimore.

WHen I finally spoke with a Delta agent, my bags were added to a long line of other passenger bags, and I was told that they would be marked and forwarded to my final destination, without issue. I asked if I needed luggage tags or any paperwork saying where the bags were going, and I was told No, they will be taken care of. Go on to your flight. I arrived in Baltimore last night (an hour late), and I have NO luggage. Delta has misplaced all three of my bags, and as of last night the representative could not tell me where my bags were. I was given a reference number, and was instructed to check in on Aug 15th, and was told that Delta was sorry for my inconvenience. I have spent the day trying to locate my 3 pieces of luggage, to no avail. I have spoken with 3 Delta representatives (and was hung up on by the last), and Delta at this point in time can only locate ONE of my bags.

In the meantime, I have had to purchase refills of my medication, new underwear and clothing, and new toiletries, and was informed by Delta that I could apply for reimbursement however because I am staying at home there is a high possibility that I won't be reimbursed. As of this time, Delta still can not tell me where my other 2 pieces of luggage are, and they can not tell me when I will receive the one piece that they have located. In a time of heightened airline security, I find this highly alarming. Delta just simply can not find my luggage. TO boot, because I was instructed to check my camera through since it wasn't essential to my flying home, Delta said they will not replace my Camera if it is lost or stollen.

I have spent 50.00 to purchase essentials, and am without my casual business attire until my luggage can be located. I have also been listed as an irate customer. I expect to purchase more clothing in the next day, depending on whether my luggage is found.

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