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Delta - Lost & Damaged Luggage

Deborah of Ft Lauderdale FL (12/24/08)
my bags were lost after being taken from me against my will. all of my christmas gifts for family were inside, and medications. i have gotten zero help in this matter. delta blamed me for the loss. i have tried everything possible to no avail. i can replace most items, but not a family heirloom, which was also in the bag. a pink tag was placed on the bag, but i was not given a claim tag in return...im was also not told where to pick up my bag when i landed.

Deborah of Ft Lauderdale, FL December 24, 2008

Deborah of Ft Lauderdale FL (12/24/08)
my bags were lost after being taken from me against my will. all of my christmas gifts for family were inside, and medications. i have gotten zero help in this matter. delta blamed me for the loss. i have tried everything possible to no avail. i can replace most items, but not a family heirloom, which was also in the bag. a pink tag was placed on the bag, but i was not given a claim tag in return...im was also not told where to pick up my bag when i landed.
losses of 4500 and a personal family item that has no price tag

Tammra of Hephzibah, GA December 21, 2008

Tammra of Hephzibah GA (12/21/08)
Our family flew from Augusta, GA to NYC's LaGuardia Airport on Saturday, 20Dec2008. We paid 70 as a family to check 4 bags and the bags did not make the trip. We were given a promise that we would have our bags by noon on the 21st. When I checked the Delta website there was no information about our bags. When I called the 800 number I was told that our bags were still in ATL and had not been sent out out the 11pm flight last night, as promised. I was told to call back at 10am because the bags may have made the first flight out of ATL this morning but not been scanned in the interest of time.

We should have fit all of our belonging into carry-on luggage because, you feel taken advantage of when you pay for something that is not delivered upon. It is a travesty for Delta/Northwest Airlines to charge to transport baggage and then not send the baggage with the passengers that paid the cost of the transport fees. I am going to church this morning to pray, amongst my prayers will be prayers that our baggage is returned safely to its' righful owners.

Max of Caracas, OTHER December 16, 2008

Max of Caracas OTHER (12/16/08)
I took last night's flight from Atlanta to Caracas, Venezuela, I was told at the gate by one of the flight attendants that I had to check my hand luggage because they didn't have any more space in the overhead bins. So I gave him my hand luggage which had a brand new laptop, a PSP and something like 8 Playstation 3 games. When I receive my bags over here in Caracas, I noticed that my hand luggage was lighter, so I checked and I found out that they stole all of the items that I mentioned above. Those are valued around 2000.

Now I'm filling out some Delta forms to explain my situation, that they took my hand luggage against my will and all of my electronics were lost (I think this will be a problem since they state that thay are not responsible for electronics). And doing some research, I found a chilean website where a user complained about my same problem, she flew on July from Atlanta to Santiago, had her hand luggage checked at the gate and had her electronics stolen. See a pattern here?

Marie of Prairie View, TX December 12, 2008

Marie of Prairie View TX (12/12/08)
While returning from Montgomery, Alabama to Houston (IAH) with a change of planes in Atlanta, my luggage at some point was opened by TSA agents and they failed to close it back. As a result, one piece of luggage that was within another piece of luggage fell out and has not been located. Nothing was confiscated from my luggage; negligance on the part of the TSA agent who, for whatever reason, went into my luggage and failed to close it caused me loss of my luggage and the belongings inside. It was dark-green nylon luggage that I received from the Sierra Club when I joined. The word Sierra is somewhere on the luggage or zipper.

No one has contacted me since my Nov. 18, 2008, flight, and when I call (800-325-8224), I am placed on hold and no one ever answers. When I call the automated number, the automated recorder tells me there is no such claim number as IAH9E11078. That is the claim number assigned me in Houston when my luggage arrived opened and unsecured.

There was nothing in my luggage, after attending an Economic Developmet Sumit, that was not in there when I initially departed IAH, other than some coffee, lotion, and shampoo that I received at the hotel.

I have lost a new sweater, 2 black silk scarfs, new Mary Kay cosmetics, pajamas, and toiletries.

Robert of Cortlandt Manor, NY December 7, 2008

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