Complain about a product or service

Delta Airlines

Delta Airlines • SkyMiles • Travel vouchers • Delta/AmEx promotions • European promotions • Reservations & itinerary changes • Lost/damaged luggage • Unaccompanied children • Puerto Rico USA • Miscellaneous --- News • Delta Reduces Capacity As Fuel Prices Rise • Delta Cuts Flights in Slowing Economy • Delta Alters Fees to Conform to Northwest's • Delta, Northwest Complete Merger • Delta Adding Wi-Fi to All Flights • Delta Raises Second Checked Bag Fee to $50 • Delta Passengers Stranded 7 Hours on Plane • Delta Sells Ads on Boarding Passes • Delta, Northwest Merger Faces Heavy Chop • US Airways Makes Bid for Delta • Delta Beefs Up Routes, Retrofits Its Jets • Delta Begins Passing On Airport Fees To Passengers • Delta Writes Coda to Song • Delta Files for Bankruptcy • Delta Sells Regional Carrier To Raise Cash • Delta Abandons $499 Fare Cap • Delta Warns of Bankruptcy • Delta Passengers To Brown Bag It • Delta Cuts Fares

Complaints about the major airlines are plentiful. What's a little unusual about Delta is how angry some of its best customers are -- those who've reached stratospheric in the SkyMiles program, for example. These are the 100,000-mile flyers that every airline swears it will do anything to retain. Delta certainly has an odd way of showing it.

We'd say the comments below pretty well sum it up.

Usha of finksburg, MD July 15, 2009

My huband, daughter and I went to Seoul in June 19th and scheduled to return to Baltimore on June 27th, so my daughter can fly to chicago on 28th. But when we arrived at atlanta arougn6:40, the flight stood on runway for about 2 hours because of gate issues. We all missed our flight and delta do not have another flight until next morning at 9:00, so my daughter missed her scheduled flight to chicago and we have to pay full fare for the after noon flight ( which was about 250. They gave us a hotel which was so crappy, it stunk.

Nathan of Hof Hacarmel, CA July 10, 2009

I must congratulate Delta airlines for being the first "paperless" fleet I've had the discomfort of flying with. My flight DL87 leaving Tel Aviv, July 2, 2009, had reached a bit more than the halfway point when the hand towels, tissues and TOILET PAPER (!) all ran out in all four toilets. I walked to the rear of the plane and informed the service crew of the problem. They were woken out of the obvious stupor: "Thank you sir for informing us." On of the lovely marched over the to toilette area with a hand full of paper towels, and, I assume, inserted them into the correct recepticle. The hygenics for a population of some 250 men, women and childen was despicible and at best reprehencible. We have decided never again to fly Delta.

Durand of Fairburn, GA July 10, 2009

Delta served a light meal after we took off and for the next 16 hours did not give any of the passengers a single thing to eat. They blamed being not able to serve a meal because on the turbulence. To be honest the turbulence was not bad at all, I have been on many flights with worse turbulence and there was never an excuse about serving meals. From the time a passenger boards the plane and waits till take off, you are literally on that plane for 17 to 18 hours. That is a long time and to be served just one meal is ridicuous. Hours after we took off, we did receive a little glass of water. That's all!

Delta is really skimping, and I payed almost 2000 for a flight, customers deserve better service. The bathroom's too were never cleaned and besides a cheap soap, there was no lotion or any other products available. No toothpaste or little toothbrushes were provided like other airlines do. I will do my utmost to use other airlines instead of delta when making my journey abroad.

Bruce of McDonough, GA July 10, 2009

I was with a group who had flown from Atlanta Ga. to Phoenix AZ. on vacation we were at the kiosk checking in and my mother in-law had problems and it instructed her to go to the help desk, obviously there was a problem because just about everyone on her flight was instructed to do the same. I had seen this and told her to try again but she wanted to ask someone if she could without causing trouble and loose her place on the flight, the first person she encountered was Don A.

she was going from one person to another helping them (at random) my mother in law started to ask her the question and before she could the woman replied she did not work for Delta and returned to the Delta desk. She was wearing a Delta uniform, had a Delta nametag, and was working to help others on Delta flights so I take it she is a Delta employee, first lie. I began to notice she was only helping white people (I am white my family is black) then she seen a gentleman named Thomas A. on the name tag as my mother in-law approached him he turned and said "don't even bother me"

at this time I went to approach some one and ask for a manager but they asked me not too because they were afraid these people would have them thrown off the flights (or have them arrested) and they would have to pay extra to another airlines to get home. I was embarrassed because they felt like they were back in the 50's and 60's and they had to fear these people and allow them to treat them in this fashion so they could get home. I did approach a coworker and let her know what had happen she did apologies for it but offered nothing such as calling her superior or giving me a name or number of someone to contact to register a complaint.

I will be sending this to any other appropriate agencies, in this day and time it is intolerable and needs to have the appropriate outcome such as the very least some loss of jobs happen!

ALexa of Louisville, KY July 10, 2009

In April 2009, I purchased two tickets to Cozumel, Mexico from Louisville, KY- departure date 7/19/09 and return date of 7/24/09. This evening (7/12) I received notice that Delta had decided to cancel our return flight on the 24th, and had rebooked us on a flight on the 25th. I called Delta and informed Osama that this was not possible, as we could not stay in Mexico for another night...we have personal and business obligations, and also did not budget for another day at our resort, etc. I was informed that nothing could be done at ALL to accommodate us for this problem. After much discussion with Osama, he agreed to refund our ticket price; however, since we only have 6 days til we leave, the price of tickets on another carrier are triple what we paid in April. I explained to Osama that we could not afford another 900.00 in expenses because Delta was not able to meet their obligation and provide us with the return date we purchased originally. In the end, Delta gave us NO help with this matter...we had to change our travel dates and are incurring expenses that we certainly did not anticipate nor can we afford. In addition, Osama could not even be bothered to say, "Sorry"...If Delta expects customers to change international travel plans a week before departure, they clearly couldn"t care less about them returning to Delta again. This will be our last flight with Delta EVER.

Deborah of Trumbull, CT July 6, 2009

My daughter flew on Delta Airlines from NY to Tel Aviv on July 3. She left behind on the plane her brand new mobile phone which was in a small case with 3 cards with identification, her driver's license, a college ID and her debit card. I spoke with a Delta rep and then the supervisor to inquire how to contact the Delta lost and found office at the TA Airport in order to inquire whether the items had been found. I was told that she needs to personally come to the airport in order to fill out a claim. When I explained that it is unreasonable for her to travel over two hours in each direction alone in a foreign country in order to do this without even knowing if the items are there, I was told that this is their policy.

I asked why they don't have a phone number for inquiries and was told that they don't have enough personnel to staff the phone lines. I answered that maybe this indicates that they need to hire additional personnel. At one point, this supervisor told me that my daughter should have been more careful with her personal belongings, which is beside the point. Things do sometimes get lost (ask the airlines--they lose luggage every day!). This same supervisor then told me, when I asked to speak with HER supervisor, that her supervisor is never available to speak with by phone, but will only answer to written correspondence and that she is the highest level supervisor with whom customers are able to speak.

In a bizarre act, she then accused me of calling her to bother her with an issue that I had already spoken with her about a week ago. When I explained that I had never spoken with her and that my daughter had traveled only 2 days ago, she still claimed that I had spoken with her a week ago! I pointed out that obviously there is more than one parent of a Delta passenger who is irate over their ridiculous policy that makes it next to impossible for travelers to recover their lost property.

Marjorie of Tenafly, NJ July 3, 2009

My son who is traveling with his wife and their two children, Daniel 5 and Alina 2, has been bumped from Flight 1174, New Orleans to La Guardia, at 2:54 P.M. It is unconscienable that a family of four with two small children would be bumped. I now have to go to LaGuardia, on time, to get their luggage before that is stolen at the airport. They have been put onto a flight to Detroitand have to transfer with their young children to arrive at LaGuardia at 10:59 this evening. I will be waiting at the airport for, at least, four hours. Who will compensate all of us for our time lost and the great inconvenience of two long flights with children who should be home sleeping. Who will pay for my parking for five hours at the airport? Can anyone explain to me why such blatant incompetency exists at Delta? Why should two familites be so inconvenienced? In the very least I would think that my son's ticket costs will be reimbursed. His plan was never to go to Detroit! I would appreciate a response to my complaint. Thank you!

Rhonda of Maplewood, OH July 3, 2009

Delta Airlines booked a flight for a puppy for July 3rd, 2009 and the cargo area at Dayton International was closed. I contacted the manager of the cargo area and she told me that Delta and the other airlines were very well aware of te fact that they were closed today (July 3rd, 2009). She then told me to take the puppy to the main terminal to the Delta ticket counter to get the puppy on his flight to his new owner.

But when I got there a Delta rep. advised me that they could not put the puppy on the flight and I did have plenty of time before the puppy's flight was scheduled to leave, so ther should have been no problem. I explained to her that it was Delta that made the mistake not me and I did not understand why they booked the flight knowing the cargo area was closed, but she would not do anything to help correct the mistake that Delta made.

I tried to explain to her that the manager of the cargo area told me that Delta was aware that they were closed and told me to bring the puppy to the main terminal to the Delta ticket counter and they would be able to help me, but they refused. I then had to call the new owner and explain what had happened and that I would need to rebook the flight. She told me that she called Delta Airlines yesterday (7/2/09) to confirm the flight and they told her everything was just fine. She had to rearrange her work schedule for the arrival of this puppy today and she will now have to do it again and now I don't know what the weather conditions will be like for next week.

The puppies are only allowed to travel no more than 85 degrees at any point during the flight. I did contact Delta Airlines this morning concerning this matter with again NO HELP! It was pure negligence on their part and they were not willing to rectify the situation. I have my time, trouble, gas, mileage, health certificates, vet appointment, boarding and grooming charges occurring with this transaction which totals 185.00 (not including the trip to Columbus airport if needed which would be an additional charge of 100.00)

Breakdown of charges: 1.) 50.00 grooming Charge (which I will need to have groomed again for the next flight) 2.)25.00 for my time (which I will need to do again) 3.) 50.00 for the health check and vet appointment (which I will need to do again) 4.) 20.00 for my gas (which I will need to do again). 5.) 4.00 for the parking charge. 6.) 12.00 a day (x 3 = 36.00) maybe more if I cannot get a flight for Monday) IF I cannot get the puppy out on Monday the boarding of the puppy will be an additional boarding charge of 12.00 per day until I get another flight and that depends on the heat conditions of next week. 12.) If I have to travel to Columbus to get the puppy on a flight to get him to his new owner that will be additional charge of 100.00, because of the distance that I need to travel to get there, plus the fact that I will need to close down my shop (Pet Boutique & Pet Spa) to travel to Columbus airport. I am contacting you in this matter beacuse I have tried to resolve this issue with Delta Airlines to no avail and basically a response of sorry about your luck.

Rebecca of North Laudedale, FL July 3, 2009

I had a boarding pass to travel to Dominican Republic on Feb 13, 2009. I flew from fort Lauderdale, FL to Atlanta, so when I got to Atl. there was no more space available to Dom. Rep. I had to stay for the next day which is the 14th. While I was going through the checking process, I took off my whatch and put it inside the small pocket in the outside of my purse, then when I got to the terminal I sat down to wait for my name to be call, when I looked inside the small pocket to take out my watch, it was gone. So I told the representative and she gave me a number,then I called they took my info. I heard nothing from them, then again I filed online on Delta cutomer claim department I don't hear from them still. Can you please help, it was a valuable gift from my fater, and it meant a lot to me.

Amanda of Baltimore, MD June 23, 2009

after nearly a year of saving, my daughter & best friend get to go on vacation on June 6th whereby my daughter saw black smoke on the plane, then smelled smoke and the plane sat with all the passengers, then after an hour they ordered everone off and had no other flight. they lost 2 days of their vacation and put on a dangerous bus ride from Kingston Jamaica to Montego Bay for frickin 5 five hours!! it was torture and they were sick from the 2 day ordeal and stress and offered NOTHING

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