Complain about a product or service

Delta - Puerto Rico

Delta Airlines • SkyMiles • Travel vouchers • Delta/AmEx promotions • European promotions • Reservations & itinerary changes • Lost/damaged luggage • Unaccompanied children • Puerto Rico USA • Miscellaneous --- News • Delta, Northwest Merger Faces Heavy Chop • US Airways Makes Bid for Delta • Delta Beefs Up Routes, Retrofits Its Jets • Delta Begins Passing On Airport Fees To Passengers • Delta Writes Coda to Song • Delta Files for Bankruptcy • Delta Sells Regional Carrier To Raise Cash • Delta Abandons $499 Fare Cap • Delta Warns of Bankruptcy • Delta Passengers To Brown Bag It • Delta Cuts Fares

Elena of Pueblo CO (6/3/03):
I had purchased airline tickets from Denver, CO to San Juan, Puerto Rico for myself and my husband on Delta Airlines. When I went to Denver International airport on June 1, 2003, I went to the ticket counter where Jeffery R took care of us. I had my dirver's license and my husband had his driver's license. Jeffery R asked for a passport or our birth certificate.

I told him that we were Puerto Ricans which makes us U. S. Citizens automatically. We were not going outside the United States. Puerto Rico is a commonwealth of the United States. Jeffery R said if we did not produce a Birth Certificate or a passport we would could not get on the plane even though we had current driver's license and would lose our tickets. It was our responsiblity to have had a passport or birth certificate to travel to Puerto Rico.

My husband flew to Puerto Rico and back in April on Jet Blue and he was not required to have a passport or a birth certificate. Jeffery R was very rude and said that Delta Airlines requires a birth certificate or passport when traveling outside the United States. We asked to see his supervisor and he said that there was not a superviosor availible. I had to call my daughther to have her go to my house and fax a copy our birth certificates. He even asked us for a green card.

Puerto Ricans are U.S. Citizen and are not required to have a green card. U.S. law does not require that U.S. Citizens traveling to Puerto Rico go through customs. Puerto Rico is part of the United States. A person who is born in Puerto Rico does not need to go to immigration to live in the continental United States. If Delta Airlines wants to discriminate against Puerto Ricans and require them to have a passport or a birth certificate or a green card they should spell it out on their ads.

I have travel back and forth between the continental United States through many different airlines and have never had been subject to discrimination for being a Puerto Rican. Delta airlines needs to let customers that purchase their tickets who are Puerto Ricans that they are not considered U.S. Citizens under Delta Airline's system and Puerto Rico is not part of the United States according to Delta Airlines.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top | Travel