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Melanie of Whitleyville TN (12/31/08) The Disney Cruise line told us that we needed to call Expedia, who we booked through. So, my mom did. On Friday, the 12th, she was told that rescheduling would be no problem and that as long as she called them back on the 14th with a definitive date, they could do it. When she called on the 14th, someone at Expedia told her that they could NOT reschedule the cruise and that she needed to contact Disney. After playing phone tag for several days, she was told that someone named ROY at the Disney Cruise Line made the decision that they would NOT reschedule our cruise and that the money was just lost. After speaking with Roy on numerous occasions, she managed to get him to reschedule my sister's cruise vacation but he steadfastly refused to reschedule the rest of the family. He said that my mother should have spent an extra $1000 to take the vacation insurance. My mom saved for TWO YEARS to give us this gift so she didnt have the money to take out the vacation insurance! One woman that my mother talked to in the course of calling stated that she was sorry about my sister's illness but there was nothing she could do and that we just needed to leave her here and go on the cruise. My mother has the documentation to prove that my sister was unable to travel. And, who would leave their daughter and sister alone at Christmas, while she is going through such a traumatic time, to go on a CRUISE? Disney is not family oriented. They don't give a crap about anyone. It's all about the money. I don't know that this will make a difference in anyone's life or if anyone really cares. But, I do know that my family and I will NEVER return to Disney again. And, seeing as how my parents make a yearly trip to Disney and have done so for 25 years or more, maybe that will get their attention. And, you know, the sad part about all of this is that my mom did not ask for the money back. She simply wanted to reschedule the cruise date.. Angel of Carrollton, VA (10/08/06) Don of West Chester PA (02/01/06) I am out a $1,500.00 gold necklace. The monetary value isn't as significant as the sentimental value. I had the chain nearly 30 years. Surely, someone could have found the chain sooner in the closed spa. I turned in the report within 1/2 hour of leaving the spa. Lynne of Readfield ME (05/31/03) I was rushed to the hospital, given emergency IVs and morphine for the pain. I refused to stay, since I wanted to just be home, but after staying in the ER for the whole day, I have IV antibiotics, and responding VERY well to them, although I did feel terrible, I was not actively sick with diarrhea, and vomitting, but the joint pains and the inability to eat was still present, as it is today. I lost about 15 pounds, and still cannot eat just any foods, but I continue to try to introduce different foods to nourish myself. I homeschool my 4 children, but since I returned have all I can do to get out of bed and do the basic activities of daily living. I contacted Disney and they were not responsive, and evasive. I also have to deal with the illnes with my daugter, who had to be put on Cipro, and responded positively to it. I saved for 7 years for this trip for the 6 of us, and am down $12,000.00 for the entire trip, not including all the expense of health care and the pain and suffering which can have not price put on it. The whole trip was ruined and my husband was affected, as well as my daughter and I. I still have pain and gastroenteritis with certain foods, so I lived on gingerale and crackers for the first week home. Carol of Lenexa KS (02/11/02)
Joe of Depew, NY, writes:
The whole cruise was ruined for us. My husband missed work when we returned home as a result. Four out of six had diarrhea, vomiting, nausea, headache. The other two were sick enough not to enjoy anything. Nancy of Skillman, NJ, writes:
Five counselors for 50 children is not my idea up good supervision. I feel that they need to work and improve this matter before something bad happens. Also we found that the excursion to Cozumel,Mexico was just plain horrible. Absolutely nothing for children. Excursions were far from the ship. The area was dirty and smelled like urine. Not a place I recommend for traveling to with or without children. My 4 year old was was left crying for 45 minutes with no one to pay attention or console her. Bad behavior on their part. T.K. of New York writes: I booked a trip through American Express Travel Services on Disney Cruises on October 16, 1998. I canceled on December 1, 1998. The trip was scheduled from January 1, 1998 to January 8, 1999. The cost of the trip was $3,641 and I put down a deposit of $1,200. The travel agent called me at the end of October and told me that the balance was do by November 2, 1998. I told her I would not have it and can I get an extension and she told me no. She also told me that the reservation would automatically cancel if I don't pay the balance. She never told me deadline for canceling or that I would not be able to get my money back if I cancel although, I took out insurance; which was $223. Unfortunately, I had to cancel due to mental anguish diagnosed by my doctor and psychologist. I 've sent in a claim for a refund in the amount of $977 yet, it's been denied. The insurance company sent me a letter stating they don't provide benefits for mental or nervous disorders. I did not read any such stipulation Report Your Experience
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