Complain about a product or service

Dollar Rent A Car

Dollar Rent A Car •Rate Disputes •Damage Disputes •No Car Available •Surprise Fees/Taxes

Renting a car is one of those transactions that should be fairly straightforward. But if often turns out to be anything but ... and Dollar customers seem to have more than their share of problems, as the complaints in this section show.

Here are a few of the more recent complaints:

John of Lakewood NJ (08/21/08)
The people at Dollar were rude, crude, unprofessional and totally unprofessional. The first car they gave me was beat up and battered with a driver's side window that worked intermittently. I asked if they had anything else and was told to bring it back the next day when more cars would be available. I took it back and they gave me a smaller car (same price, they said). It was too small for the 4 people and luggage in my party, so I called them a few days later and asked if they had something better. The person at the office told me they did and to come on over.

My daughter and I drove over from our hotel only to have the person in the office inform us that there were no other vehicles and proceed to lecture me about the science of renting cars (as if I had not learned the same from the thousands of vehicles I have rented during my 36 years in the Federal Government and personal life). So I then proceeded to inform her about the professional side of managing customer relations (A.K.A., don't rent out [junk] to customers, don't promise them something better, don't lie to them about having something better, and don't act like it is all the customer's fault).

Also, I was charged $213.00 dollars for the 3 days I used their 2 wagons. The original rental was supposed to cost only $320.00 for 8 days. I went to another agency and got a vehicle for the remainder of my trip. More money, but better car. TRied to find a customer complaint location for Dollar, they don't seem to have one on their web site. I will never again rent a vehicle anywhere from Dollar.

Diane of Clearwater FL (08/16/08)
Rented a car at Denver International Airport in July 2008. I explicitly indeicated no additional insurance when asked and was directed where to sign the paperwork. Upon turning in vehicle, I was charged for Loss Damage Waiver Insurance at $19.99/day. Upon making a phone call to the location I was basically told too bad... we are not going to do anything about it. When an Dollar employee indicates for you where to sign, as a consumer one has reasonable expectations that Dollar Rent a Car is acting in good faith. By Dollar Rent a Car physically indicating to me where to sign, Dollar knowingly intended to defraud me the consumer. It is clear and evident that Dollar Rent a Car engages in deceptive business practices.

Will be in contact with American Express to resolve this matter.

Robert of San Diego CA (08/06/08)
We were told in person that there was a 48% tax and that a stack of numbers totalled $315.26 with some minimal insurance that was glossed over cognizant that my Allstate high-coverage automobile insurance was adequate. The numbers actuall total $200.31 giving a $114.95 overcharge.

Dollar's website provides, Surcharge Information: Taxes of 18.55% will be charged on the entire rental and, thus, the 48% figure was a fraud. I later discovered that I was paying $22.90/day for LDW1 which IS NOT INSURANCE which figure I thought was the daily rental.

I later was billed $26.21 for returning the car with more fuel than the 1/2 tank obtained plus $7 for an extra hour though it was only 11 minutes over the 10:30 AM time in the paperwork which was wrong because we were told that we could return it adjacent to our flight which left at about 1:30 P.M. I filed a web complaint with Dollar.com on 7/23/2008 and have never been given a response nor acknowledgment.

I've been bilked by $195.41 over the figures originally set out and even $80.46 over the $315.26 figure.

Juan of Centennial CO (07/31/08)
We were accused of missing the front plates of the car. When I remember exactly that the car did not have the front plate. The employees never return my calls.Dollar Rent a Car charge my credit $250.00 dollars. When I asked for the evidence of what they did with the money,maybe the replacement of plates or just that evidence to be faxed or e mail to me no response.

Our HONESTY was worth nothing and we were stolen $250.00 We still believe we are innocent of this accusation.ThiJs was a total nightmare.I THANK YOU for this space

Eileen of West Hartford CT (07/23/08)
I had specifically requested to waive all the insurance coverage on my rental car. The rental agent saw that I was having trouble seeing the rental agreement and told me to intial where her circles indicated that I would be denying coverage. On receiving the bill, I discovered that she had circled for me to accept the coverage and added $50 onto the bill for $12.50/day coverage.

Celesta of Irving TX (07/22/08)
I made my reservation via Expedia.com and was confirmed for car pickup at 11:00 p.m. (My flight arrived at 11:10 p.m.) When I got to the kiosk, they were closed down, with no notice of options for me. I went to the parking garage and there was no one there either. Returning to the in-airport kiosk area, I checked for other rental cars and most vendors were sold out. I finally rented one from Budget, at nearly double the price.

My issue is, Why did they not tell me at the time of my reservation that they could not accommodate my arrival time? (I was told by Expedia that my confirmation quoted hours of operation that ended at 11:00 on that particular day, but all other closing times on my 3-rental reservation were for midnight. I frankly didn't notice this one exception.) Expedia said that I would have to take this up with Dollar, because Expedia only works with what the vendor gives them.

My Dollar reservation quoted $75.14 for my rental period. I had to pay Budget $132.78. (Though Expedia quoted Budget rates lower than I paid, the very courtious Budget desk agent said that walk-ups must pay the higher rates.) In addition to the cost, I had to spend significant time and energy trying to resolve the situation. All this was near midnight, making for an even shorter night of sleep that night.

James of Horseheads NY (07/13/08)
I rented a Jeep Cherokee from Dollar Car Rent A Car at the ABQ airport on 5/14/08. Vehicle needed to be returned prior to the rental agency opening the morning of 5/19/08 due to an early flight home. I specifically inquired of the agent handling my rental about times for returning the vehicle. The agent stated that the standard procedure for early drop off was to park the vehicle in the lot and drop the keys in a provided box on the counter. After expressing some doubt, the agent assured me there would be no problem. Based on our past experience and the agents assurance, I decided to return the vehicle before the counter opened.

At about 4:15 am on 5/19/08, we arrived at the rental terminal. I unloaded my passengers and luggage. The vehicle was then parked in the Dollar Rent A Car lot area at approx. 4:25 am. I inspected the vehicle and there was no visible damage. At 4:30 am we boarded the shuttle to the airport for our return flight home. Imagine my surprise when about 10 days later I received the letter from Dollar Rent A Car. Its obvious that any damage to the vehicle was incurred after I returned it. I returned the vehicle in good shape and I do not see why I should be held liable for what may have occurred in there lot after I left.

I am frustrated that everything came about long after I had left the area to go home! The pictures I have received from Dollar Rent A Car were photocopies with low resolution and showed white specs. There is no way to state whether the white specs were even damage or a poor photo. I have no way to verify any damage to the vehicle. They could easily have been photo-enhanced images. Dollar Car Rental never returned any phone calls made to them to discuss the damage. The matter was instead immediately handed over to a credit collection agency.

I am 3,000 miles away and have no way to prove or disprove my dispute. I had to pay the credit collection agency or risk damaging my excellent credit rating. This cost me $559.53. Furthermore it was intersting that the lady I did manage to speak with at the credit agency stated that this was the 2nd time in 2 months that the same bumper had damage. Quite a coincidence don't you think! The body shop that provided the quote for repair is T.P Body Repair, Albuquerque, NM.

I feel that it is very poor customer service not to mention business practice to immediately turn a claim over to a credit agency without even trying to negotatiate in good faith or communicate with a customer. Obviously Dollar has the upper hand and I am as a customer am a being taken advantage of. What a poor way to do business. I will never deal with Dollar Car Rental again or recommend them to anyone.

Invoice for damages including fees, loss of use, physical damage came to $559.43.

Swanhild of Brookfield WI (07/06/08)
I had a car reserved with a computer Confirmation # and price of $291.63 including necessary taxes. The initial amount asked for upon pickup was 781.75. I argued that it wasn't correct and I was met with that's the deal, take it or leave it. Upon bartering further, the cost was lowered to $420.75. This is still $129.00 over the initial quote.

The fact that a written quote from their offices wasn't honored and I ended up with no choice but to sign the line.

Manoj of Fremont CA (06/26/08)
Took a rental from San Jose airport on 06/06/2008. Returned on 06/10/2008. Paid full $250.11 for the rental. No accidents, no dents. While returning the guy checked the car, charged my CC for $250.11 and give me the receipt. On 06/25/2008, some guy called me, saying that there a dent on the car and the replacement cost is $756. I didnt do any damage. Still the company is saying that damage was done on 10th. If it was not there while returning, it would had happened after I returned.

I dont have protection on my CC. Thats why I'm filing this complaint. I dont wish and will NOT pay them a penny.

Michael of Sharon MA (06/12/08)
I am being charged for replacement of a windshield, and I can prove that it didn't happen while I had the car. On April 6th I rented a Hyundai from the Salt Lake City Airport Dollar Rent A Car. On April 7th I returned the car to switch to a four wheel drive. The time of return is recorded on my copy of the ticket. I parked next to the attendant booth, and recognized the attendant who had checked me out the previous day. I spent at least 30 minutes getting to the counter and arranging the new rental. When I came out the same attendant was there, said he recognized me from yesterday, checked out the four wheel drive for damage, and directed me out of the lot.

A month later I receive a nasty letter from a collection agency telling me that I owe them $273 for a replaced windshield on the Hyundai. The damage ticket records that a large crack in the windshield was found 5 minutes after I returned it, and I wasn't notified and my signature obtained because I had left. There was no crack in the windshield, large or otherwise, while I was driving the car. There was no accident, or incident. Someone identifying themself as Andrew at the SLC Airport Dollar told me their investigation was final, and I could take any complaint to the collection agency. The national Dollar Rent A Car customer service refuses to help saying that the SLC company is a franchise that they have no dealings with. I would appreciate knowing if I could file a complaint with the police.

Refusing to pay will probably ruin my perfect credit rating.

Nicole of San Carlos CA (06/04/08)
To add to my rotten experience with Dollar Rent a Car, I checked my credit card and they overcharged me on every fee they listed. The amounts were over double what they should have been based on the total. Be very careful renting from Dollar Rent a Car at airports becuase they rip people off. And if you're smart, you won't ever rent a car from Dollar at Phoenix Sky Harbor Airport, because those guys are out to screw the customer. Watch your credit card and dispute the charges if they seem out of line. I don't trust these people and will never give them my business again.

Nicole of San Carlos CA (05/28/08)
I rented a compact car from Dollar via a reservation 3 weeks before the pickup date. I asked them what kind of car they had in the compact category and they said they had some kind of car or or similar vehicle. I paid $27.00 for a rental over a 3-day weekend, which was reasonable for a holiday.

When I got to the airport to pick up the car, I was listening to the conversations the counter reps were having with the customers. They were hustling them at every opportunity. When I got to the counter the guy tried to actually intimidate me into buying additional insurance for $22/day. He didn't offer it, but bascially tried to use fear tactics to shove it down my throat, saying we recommend you purchase this coverage because our deductible is $500. He made it sound mandatory, and didn't even inquire about any coverage I had on my personal vehicle that might cover a rental. I declined the insurance.

Then I got downstairs and SAW THE CAR. It was a cheap, junky little Dodge Caliber with dents and scratches on the rear, no electric entry, and a hatchback with no cover. Who would ever want to rent a hatchback with NO COVER...so people can look in the window to see what to steal?

Because it was a 3-day weekend at an airport, I got a downgraded, overpriced vehicle. . If I had known that was the ONLY car available, I would have said forget it. I called and asked to speak to a manager, and they said they couldn't connect me. Then I got ahold of a customer service lead at the location. She was irreverant and acted like she was getting paid to not listen. They had already documented my complaints but she didn't bother to read it, because she didn't care. 

I rented the car for a partial third day and I was late catching a flight so I had to return the car with the tank half empty, which I normally never do. Between the overpriced dumpy car, the third day early return at the full-day charge, and the 200% profit on the gas ($7.50/gallon), they made a fat profit off of me. I knew I had to return the car early, but the gas rates were criminal. I can't verify the charge of over $75.00 for gas...they helped themselves. I hope they remember it, because they will NEVER get my business again. If I see any other charges on my credit card, I will dispute them and make them wish the transaction never happened.

Bruce of Brooklyn, NY (05/25/08)
I made a reservation for an economy car (weekly rate) via Travelocity. The weekly rate quoted me online was $279, plus taxes, total $316.32. When I arrived at the location on the day of travel, the agent told me that, not only did they have NO cars, and that I had to put my name on a waiting list of a minimum of 2 hours, but that further, the $279 weekly fee did not apply to me because of my ZIP CODE, and that the rate for me was in excess of $560.

I live in Brooklyn and was told that, if I had checked more closely on the Dollar web page, I would have found a link to special policies that would have mentioned this surcharge. I informed the agent - showing him a printed page - that I had not USED the Dollar web page, having rented via Travelocity instead. I asked how could I have known about this fee since it is mentioned in no way whatsoever on the Travelocity site. He had no explanation, and I left.

Melody of Sycamore IL (05/22/08)
I went to the website to rent a car from Dollar, when I got to the Orlando, FL airport I went to the Dollar rental place and gave them my information. The girl asked me if I want anything extra and I told her a GPS, for 11.95 a day more in fees I finally signed for it.

I was unhappy that it is a separate charge but was not about to let that ruin my vacation, we got in the car and all was good, until we used the GPS, most of the places we wanted to go to were not on the GPS, We had to stop for direction more then once just to get to the ocean. When we returned the car, I told them there GPS needed to be upgraded as the newer things in Florida are not even on the GPS, the girl smiled and said oh well, charged my account and walked away.

Lisa of Wexford PA (05/16/08)
My husband rented a minivan from Dollar Rent A Car in April of 2007 for our family vacation. We looked over the vehicle for any damage, of which there was none. When we returned the van, we looked over the car again and there was no damage. The attendant did not fill out any paperwork. A year, yes a year, later we were contacted by a collection agency that we owed more than $250 for damage done to one of the doors on the vehicle.

My husband tried to contact Dollar several times. He finally spoke with a representative who said there was nothing they could do for us as the account had been turned over to collections since they had been unable to reach us. Curiously enough my husband had rented a car from Dollar two weeks after this rental and somehow never mentioned any problems to him.

In addition, my husband actually has an account with Dollar. He also provided a valid credit card for the rental and the credit card company was never contacted that we are aware of. We have asked for proof of any damage or any paperwork at all on this rental and have not been provided with anything. The collection agency has told us they will file a claim on my husband's credit because we refuse to pay for damage that we never did. And, of which they have provided no paperwork. I will never rent from Dollar again and I will be sure to tell everyone I can of my experience with such a disreputable, dishonest company.

Kimberly of Seattle WA (05/06/08)
I originally booked my reservation online for a 3 day rental of an economy car. I was quoted about $25/ day or around $85 total for the 3 days with taxes. When I got to Dollar they started adding on all the extras, including an insurance that was $25 a day! The same cost as the rental. They never informed me that insurance I alrady posess on my own vehicle would cover the rental car. How can they even offer to rent a car without insurance? Isn't it illegal to be on the road without insurance? Anyways, I needed the rental so I agreed to the extra fees. They also hold an additional $75 dollars for any damages.. so why do I pay the insurance?

When I returned the vehicle the agent was obviously busy and stressed out and pointed out that there was a small amount of dog hair and told me that if there were any stains I would not get my damage deposit back. I assured her that there were no stains, and that if she was going to charge my card for that fee then I wanted to be notified so I could come take pictures of what ever they were charging me for. She agreed and I left. When my card was finally charged, the damage fee was on there. I was never notified nor did I have any chance to argue this? how can I defend myself? they could charge every person that comes in with that fee and there would never be any proof.

I was charged additional amounts. Coaxed into an insurance, and charged a damage fee when I didn't leave any damage.

Kathleen of Belmont CA (05/03/08)
We picked up our Dollar Rental car at the Vancouver, BC airport late in the evening in April (approx. 9:30pm). The garage it was parked in was fairly dark and the car had been just washed and was still wet. We checked the car for scratches/damage and noted several on the rear that were not previously noted. We used the car for 2+ days most of which it was parked in a hotel garage.

Upon returning the car, to what was a very well lit, daytime area (approx. 4pm) we proceeded to retrieve our bags from the rear, (where I might note all previous damage had been noted), the drop off fellow pointed out some flaw above the driver's, left side wheel. Quite frankly, this flaw was virtually undetectable unless looked at from a certain angle with the right light. There was no paint missing (which is essentially what I look for in the walk through) but was basically a very slight dent prior to painting in the rim.

My actual feeling was that it might have occurred in the assembly body line - so slight was this imperfection that after asking several persons to look at it, they eventually found it only looking from a certain angle. Obviously, given the dark garage and wet condition in which I picked up the car you would never notice such a thing. I thought it interesting that after finding this flaw or damage that the drop off fellow never even completed his inspection but instead began to file his report. I might add it was the same person for check in as for check out. I also took several photos for documentation.

I now have a bill for $40 for damage (what can you actually fix for $40?)plus $12.59 for loss of use, plus another $20 for administration fee. Our feeling is this is just a scam to recoup the lack of investiture in their insurance coverage. I don't plan to pay this ridiculous fee either. Most likely I will never rent from Dollar Rental again.

Norman of Nanuet NY (05/02/08)
I parked my 2004 Toyota Sequoia at their facility which also serves as a parking facility for LaGuardia Airport. They required I leave the keys. On the same day someone just jumped in my vehicle and drove it away. Dollar did not inform me till three days after the fact which makes recovery unlikely.

This incident ruined our ten day vacation at Disney which was not cheap for a family of six. I bought this vehicle brand new for $42,000 with my annuity which was a lifelong savings which I cashed when I retired. I wanted to reward my family and myself a brand new vehicle. Replacing this vehicle is unlikely because of depreciation I will only get book value

Judith of Colorado Springs CO (03/23/08)
I booked a rental for my son's friend, Raleigh, as he is 21 years of age. My son Brian and his friend Raleigh went to Orlando for spring break. When I booked the car online, I thought the price was fantastic, too good to be true. I then called Dollar and explained that my son's friend was 21 and would be driving the car, but he did not have a credit card. My son has a credit card, and I asked if my son, Brian, could put the charge on his credit card and his friend be the driver. I was told, No problem. I was told that there would be an extra $25.00 per day for my son's friend being under 25 and I agreed to that. After confirming all of this I told me son everything was confirmed.

When my son arrived at the counter at the Orlando International Airport to pick up his car, he was hassled. First he was told that the driver had to have the credit card. Then he was told since my son was under 21 he would have to pay $30.00 per day instead of the $25.00 per day for under 25. I received many phone calls from my son and he was very upset and I don't blame him. Basically, Dollar refused to rent to him and his friend for the reasons stated above. Dollar left my son and his friend stranded. I phoned Dollar and was hung up on twice. Finally when I got through to try and get someone to honor what was confirmed to me, I was told there was nothing they could do. I asked for the woman's name and she told me Kim. I asked where she was located and I was told the Philippians. Gee, outsourcing again. At any rate, Dollar left my son stranded with no way to get to his hotel and they didn't care. I am requesting that something be done about this problem with Dollar. I will never do business with dollar again. I will also spread the word about how they operate. I wound up getting my son another vehicle from another car rental kiosk at the airport. Needless to say, this was nearly three hours after landing in Florida.

My son's friend has panic attacks and was having one when all of this problem went unresolved. He had this attack due to Dollar not letting them rent this car. My son and his friend were exhausted from having gotten up at 6:00 a.m. to drive to Denver and make their flight. They had to wander around trying to get someone to help them. They wound up paying more than what dollar was going to charge for the week rental.

Bobbi of Springfield OH (03/21/08)
On March 2, 2008, I flew to Sacramento, CA. I went from there to Tracy, CA, to visit my daughter and my new two-month old granddaughter. I rented a Kia Spectra from Dollar Rent A Car located at the Sacramento, CA, airport. I inspected the car, found no problems, and drove to Tracy, CA. I parked the car at my daughter's home. I drove it one time in Tracy, CA, on March 4, 2008. I next drove the car on March 8, 2008 back to Dollar Rent A Car, at the Sacramento Airport. When I got out of the car, the man inspecting the car said that there was a dent in the left front driver door. I looked, could not see any dent, and asked him to show it to me. He pointed to an area on the lower front part of the driver door. All that I could see was road dirt. I said as much to him and asked him to again show me where there was a dent. He kept pointing to that area of the door, but did not touch a specific spot. He had me fill out an accident/Damage/Incident Report. On it, he wrote that there was a dent on the driver door. I wrote that the "Car is in the same condition that it was when I picked it up". Car was only driven to and from Tracy CA. No around town driving.

On March 17, 2008, I was contacted by Mr. Bill Canty,TCC, Manager, Phone: 888-671-1175 X 152, from Dollar Rent A Car, who informed me that I had to pay $575.74 for damages and another $50 for an Administrative Fee amounting to $625.74 in full. I asked him to email me complete information (which he did). One of the documents he emailed included the information about the damages. It shows the primary damage as being the left front fender, and the secondary damage as being the left door (not declaring which left door of this four door automobile). This is quite suspect because on the original paperwork, the inspector for Dollar Rent A Car wrote the damage was a dent on the driver door. Why, then, am I responsible for a left fender also? The black and white photos that he also emailed were so dark that it was hard to see anything. I still could not see any damage on either the fender or the driver's door.

I believe that this is a fraudulent claim by Dollar Rent A Car. In looking on the Internet, Consumers Affairs.com, shows numerous claims about Dollar Rent A Car and what may be fraudulent claims for amounts that are suspicious because the amounts are almost all in the neighborhood of what the deductibles are for the drivers insurance companies; and which, if the driver uses a major credit card, the major credit card provider will cover leaving the driver with a black mark on their own insurance company's record, also.

I have to make a claim for this with my major credit card company as well as my insurance company. I believe this to be fraudulent on the part of Dollar Rent A Car.

Yosef of Juno Beach FL (03/11/08)
I went through a toll booth on the George Washington Bridge and went into wrong lane, so was not able to pay. I sent a check for $25 to to E-Z Pass New York Service Center. I received a thank you letter back and praising my honesty.

I then received a letter from Dollar two months later telling me that they paid the charge. I called them at their designated number and was told they will call me back sometime with in the next 48 hours. I tried contacting them at their recommended e-mail address, and it does not work.

Sharna of 1900 Lexington Avenue Apt NY (03/03/08)
I am writing in regards to a car I had rented on Sunday, June 24, 2007. I am basically writing about the rental I attempted to rent for two weeks but could not because of the car malfunctioning. On my way home from work on July 5, 2007 the steering wheel locked and I went into the wall. I asked for a proper investigation and did not get one. Most importantly, I have yet to get a copy of the car inspection which I have requested. Also, I tried to contact Bryan the manager for the Thrifty Car Rental on 85th Street bet 2nd and 3rd avenue, but also have been unsuccessful. When I would get through to Bryan he would give me the runaround.

I started receiving bills from JNR Adjustment Company, INC, in the amount of $277.95. However, I do not believe I owe money. For one, I was injured due to a brand new car, Dodge Advenger, 2008 malfunction. I know that car was defective because when I hit the wall, the air bags did not deploy, none of them. The stirring wheel had started jerking slightly as I was driving on Wednesday, July 1, 2007. I had reported it to Thrifty, the location I had picked it up (spoke to Renee in person) and was suppose to bring the car back a that Friday, July 3, 2007, days before the accident so that it could be looked at, but I did not have time to do so and instead decided opt out of driving it until I was able to take the car back.

Finally, on July 4, I had decided to drive to work being I work near the office and had planned on returning it that day but was not able to. That night, on my way home from work, the steering wheel locked as I turned on the FDR drive and went into the wall. I had insurance on the car and did not have to pay for any damages. However, the car was so bad and I was in so much pain and I became afraid to drive. The company wanted me to drive the non drivable car back to dollar rental on July 5 after contacting them and I refused and now I am being charged for towing fees. I should not be responsible for this because how could I have drove the car?

Moreover, I am now fighting with the insurance company which was through Thrifty Rentals, to pay the remaining medical bills I had acrued from this accident. I have no intentions on paying any money for towing the car nor for the remaining week left on the rental agreement. Why should I, when the car was in Thrifty's possession or mechanic shop? In addition, I am about to request a refund for the week that I had actually used the car. I do not feel I should pay for that car rental because it failed me.

Mary of Pavilion NY (02/29/08)
I was charged for car insurance even though I produced a valid insurance card.  I was never told I would be charged double for gas, also.

April of Brooklyn Center OH (02/13/08)
I booked a mid-size car from Dollar rental car at the Minneapolis-St.paul airport.When I got there they told me that they didn't have a mid-size for me and that they where going to put me in another class at the same price. The sales rep at the counter tried to make a deal with me on an upgrade and I asked her how much would it be? She stated some ungodly amount that was way out of my price range. My fiancee' stated that we could buy a car for that much. We were offered insurance and I declined to take the insurance. We settled for a dodge charger but to are surprise when we went to the car it was a chrysler 300 as we left the state I never used my credit card for anything else until Sunday 2/10/08 before I used it I checked my balance and found out Dollar rental car had taken $1170.00 and then took $ 333.00 out of my account. These amount where not agreed upon on contract or anything. When I called Dollar to discuss this matter I got courteous service the next day it went down hill. I got reps talking very abrupt and hostile because they took my money I feel like I've been robbed and there's nothing I can do about this!!! my contract states clearly that they were only authorized to take out $687.00. there was nothing in the contract about a 15% hold on funds and we were not told that at the counter we were clearly deceived.I would like to know if there is any type of legal remedy I could take on this company. They have left me and my family in mental stess because we are in Ohio with limited funds to get back to Minnesota. There's got to be something I can do !!!

They are causing me undue stress and mental anguish because of this. I don't have the funds on my credit card to return home or get a hotel or even eat. now I have to borrow money and try to get home. I do have a witness to all of this!!! I still have my contract and I have the times and dates of the 2 withdrawls

Connie of Hendersonville TN (02/11/08)
When we arrived in Orlando we had to put up a $500 deposit for a car rental because we do not have credit cards. The lady said when we turn the car in we would be refunded the cash. When we did return the car (one day early) the lady behind the counter said she had to get the manager to get the cash from the lock box. She went over to the manager and without checking the lock box, the manager told her they would mail us a check because they did not keep that kind of cash there. We were told a check would be cut and sent to our home within 5 days. That was January 2, 2008. Today is February 11, and we still have not received a refund. My husband called the Orlando rental office, and the man he spoke with said it sometimes takes 10 working days. After 10 working days, I called Orlando. The lady said I would have to call Corporate because that is where checks were issued. I called corporate and spoke with a lady who said that Orlando had not turned in a request for a refund. She said she would turn it in, and I should have a check within 7 days.

Seven more days passed, and I called back. I was told that it would be Feb. 8 before a check would arrive. On Feb. 8, I called again and was told that it had been sent to Accounting; however, since Accounting did not keep notes on the computer, then the person I was speaking with could not tell me when a check had been or would be mailed. I am on my way to call them again today.

Dorothy of Vista CA (02/04/08)
I came in from California to visit family on Dec 10, 2007. I rented a car from Dollar because it was about 2 blocks from my daughter's house and the most convenient. After we picked up the car, the weather was so bad that I didn't use the car for the first couple of days. When I was going to go to my son's house for the day, my daughter told me the rear tire was low so she took it to the service station and put air in it. We called dollar and explained the situation and the first thing they said was that we would be responsible for replacing the tire if they found it to be damaged. We again explained that it was not even used yet and it was sitting in front of the house. They didn't want to hear it.

My daughter got on the phone and told them we would not pay for the tire because it had a slow leak when we received it. She also told them the exact tire involved and didn't have to do that. We could have just put air in it, never said a word and turned it back in, but we are honest folks and didn't want anyone else to have to deal with this.

I then went to my sons house and returned later that evening. The next morning, I was going to go to my other sons house and the rear tire was again very low. So, we put air back in it, and decided to return the car (on 12-12) and rent from a more reputable place. We went to turn it in and my daughter paid for it with her American Express card. She was again told we would have to pay for the tire and she told them we weren't responsible. I want to also let you know that the weather that day was horrible and the parking lot was an entire sheet of ice. We couldn't get out of the lot BECAUSE IT WASN'T PLOWED and had to get help from a local dealership. Anyway- my daughter paid and I subsequently got a bill on my Discover card for the entire projected amount of $435.83. I spoke to Dollar and they told me I owe $115.75 for the tire. I called my daughter in NJ and had her call Dollar as well. She called and they told her the $435.83 was being credited back to the account eff 12-17. At no time did she say that we were being billed for the tire. Now, I get my 2nd discover bill and they are in fact, billing me for the tire. My daughter has called numerous times without satisfaction and is taking it upon herself to just pay the bill and get it over with. The windows were not cleaned, the car stunk of smoke and there was no washer fluid in it. DO NOT RENT FROM DOLLAR, I never will again.

Lori of Eugene OR (01/26/08)
We took a vacation in Las Vegas in May of '07 and had no damage occur. In January of '08 we get a letter saying we owe $100 the deductable that was not covered. Screw Them for ripping off their customers.

Steve of Orinda CA (01/24/08)
Rental car returned with a black smudge on right rear bumper 1 inch long and the width of a pencil. Was charged $217.00 to repair that could be done with touch up paint during clenup of the car. Repair estimate did not list body shop name. Dollar refused to prove that repair was completed. My credit card company paid for the repair but Dollar refused to provide any of the paperwork and I spent numberous hours resolving the issue.

I was sent to a collection agency because I would not pay the adminstrative fee. No proof that repair was made and that it cost that much. Spent several hours away from my business collecting paperwork that Dollar should have collected.

Vasanth of San Jose CA (01/17/08)
I rented a car out of Dollar rent a Car, LAX for a period of 3 days, over the new year weekend. A few days after the trip, I noticed a charge of 372$, instead of 280$. I called up customer service and figured out that I was being charged for an additional day. The time-out on my receipt was 1543 hrs and time-in was marked as 1615 hrs. I find two things deplorable:

1) The 1543 does not take into consideration the time we spent going out, finding a car, coming back in to complain that it was dirty, make some changes to insurance etc, go back out and finally drive out of the lot at 1645.

2) Since they don't go out of their way to be particular about time-out, it is amazing that they are so particular about the time-in. Most rentals that I have been with have been fine with an hour's period of grace for time-out, because they realize that it takes longer than just signing the dotted line and walking out of the building to actually start driving the car.

Anyways, I had to make a couple of calls to dollar. I must say their customer service was good enough to refund the extra day. But I still do not like the sneaky, under handed way in which this was done. My friend who returned the car should have waited at return, till the guy signed out and delivered the receipt. But since he had to rush to catch his flight, he did not do this critical step. I recommend that people always wait and get their final receipt, before leaving the place.

Fred of Bainbridge Island WA (01/11/08)
Dollar charged multiple additional charges that were not disclosed. They also claimed that snow chains would be available, then at the time of rental we were told we don't provide snow chains in the state of New Mexico.

I faced $150 of overcharges.

Don of Portland OR (01/06/08)
At time of rental 5/7/2007, the Dollar sales rep asked me, "Would you like to purchase Toll Bypass Service for $8.95 per day or would you rather pay your own tolls?" I replied that I would pay my own tolls. The rep had me initial the contract stating that I declined the Toll Bypass Service. The contract states that toll road violations will be charged $8.95 per day plus a $25 handling fee per violation. I intended to pay my own tolls, not to violate them. Leaving the airport on Highway 121, a road I had traveled in the past toll free, I saw a few signs mentioning toll road ahead, but saw no booths. The road was under construction and I guessed that the booths were not yet installed. On 8/15/2007, I received notice from Dollar that I had been charged for two tolls totaling $0.75 and admin fees of $25 per violation. They charged my credit card for $50.75 for tolls of $0.75!

I phoned their vehicle violation hotline, which was too busy to receive calls. I called back and their voice mailbox was full. I finally reached someone at Dollar, but he was unwilling to drop the admin fees, even telling me that the road was not under construction when I was assessed the tolls! I contacted my credit card company to report it as fraud. After their investigation, they sided with Dollar. A quick Google search of Texas Highway 121 will show that this is the first toll road of its kind in the country, using technology instead of toll booths. How was I to know? Even if I had known, I would have had two options: pay $8.95 per day for $0.75 in tolls or pay $50.75 for $0.75 in tolls.

I am out $50.

Robert of Strawberry Plains TN (12/22/07)
The car rental was arranged and paid for through travel agency. Upon arrival the clerk tried to add everything from extra insurance to GPS rental. I declined and advised nothing except what had already been paid for. I was given papers and told to initial several places, sign and be ready to go. After our vacation they billed us $114.53 for optional coverage.

Extra, uncalled for charges. They are crooks!

Jim of Richardson TX (12/19/07)
Used Orbitz to book a car rental online for Thanksgiving travel. Got a great rate of $207 for three days. They told me to call the shuttle once I arrived, and they'd come get me at the terminal in about 15 minutes. It took the shuttle almost an HOUR to arrive from the rental location (Which is on-site at the airport.)

When I got to the counter to pick up my car, they tried to charge me $272. They told me that my Orbiz charge was only an estimate, and that I would have to pay more.

Then they said the money over my quote was for gas insurance. And, they said it would be reimbursed when I returned the car. But, they failed to tell me they'd charge tax on it as part of the initial sale. I did not agree to the gas tax. I used a credit card, not a debit card. They could easily charge me if I did not fill up the tank. They persisted in telling me that my Orbiz Final total amount was just an estimate.

It was 1 AM in the morning and I was tired, but I told them I was not going anywhere until they gave me the rate I booked. The counter guy was completely inept. A 'supervisor' came over, took off the gas insurance and reduced the amount to $220. It was $13 over my quote but it just wasn't worth arguing over anymore. It's NOT the money, it's the principle. These people tried to steal from me. It's the LAST time I'll use dollar. How can these people stay in business? While I was waiting at the terminal for their shuttle, HERTZ must have been by ten times. I guess you get what you pay for!

Mo of Sacramento CA (12/09/07)
Reserved car a week ahead. Got there, they attempted to pressure me to upgrade,I refused, so instead they wouldn't even give what i reserved, tried to downgrade me instead. I complained to their 800#, was told to go back to office, they would resolve this. Got there, informed again, that can't get car I reserved so I agreed to pay for upgrade. They accepted, kept me waiting for another 2 hrs, then said the upgrade wasn't available either. Ofcourse they didnt even apologise. Worst customer service ever.

I also noticed that they tried to slip insurance past me and charge me for it had I actually rented. They marked i was interested. These dollar employees and the company are crooked. BE WARNED!

A day late for my trip thanks to Dollar and their lies. 3 ticket wasted.

Jeff of Naples FL (12/03/07)
I rented a car from Dollar. When I returned the car and turned it in, the Dollar agent walked around the car with me. The car was clean and damage free. He closed out my account and everything was done. The location of the Dollar return is located quite a ways from the airport. As I waited for the shuttle, the young Dollar agent that checked me in came out to me and offered to drive me to the airport and drop me off for a fee. I agreed and to my surprise he got the keys to the car I just turned in, drove me to the airport and dropped me off. That was the last time I saw him or the car as he drove away.

Thirty days later I received a call from a claims collector for Dollar. The claims collector said I had damaged the car, and he wanted the police report. I told him there was no police report to turn in, nor was the car damaged that I had rented. The collector was emphatic that I turn the claim into the credit card company for that he could process and collect on the claim immediately. I asked him questions about what type of damage to the car he was talking about? He said he didn't have to tell me anything and I got no where with him. My insurance company also got the run around by claims collectors at Dollar. Dollar started hanging up on my insurance company. My insurance company believes this is false claim and possibly a scam. My insurance company nor I have ever heard from an attorney. There has been no notice by mail, etc.

My insurance company has all the documentation and wanted to talk with the young man Dollar agent that drove me to the airport; but Dollar says he is not available, nor is he employed at Dollar any longer. My insurance company says they believe this is a false claim on me. In closing, when I rented the car from Dollar I purchased their insurance full coverage to cover the entire car (it's documented and on my receipts).

Nine months later I have discovered Dollar collections has sent this to the credit bureau on me. Through their intentional abuse of the system, they have damaged my credit. And I'm being strong armed to pay for something I know nothing about.

James of New Kensingto PA (11/20/07)
I received a toll violation in Illinois for $20.00 using a Dollar Rent-a-Car. Dollar deducted an additional $25.00 from my credit card for "administration fees." On this one car they made additional money on the misfortune of their customer.

Stella of Clearwater FL (11/05/07)
I rent about 25 to 27 times a year, domestically and internationally. It has happened numerous times now that whenever I book online with Dollar they refuse to honor the BASIC rate quoted online. I am not talking about added charges but just the basic rate. This happened occassionally in the past three or four years and each and every time in the last two years.

For the past two years, the rate charged is THREE to FOUR times the quoted rate, which I ALWAYS print out, EACH and EVERY SINGLE TIME! The last time, I told them to forget it and went and rented with Enterprise if they would not honor the internet rate. The employee shrugged her shoulders. What does she care? She gets paid peanuts and they all appear to have no more than a 10thgrade or high school education. I have had to dispute charges through American Express but American Express does nothing if Dollar does not agree with the amount being in error.

Therefore, I intend to file a complaint with the SEC, FINRA and the FTC, since they are governed by all three and have them investigated for fraud. The corporate office franchises their name and says that they are not responsible for what the franchisees do but in my opinion, they should NOT lend their name to franchisees committing fraud and THAT should be in the Franchise Agreement.

I am out quite a bit of money, especially with the Euro exchange rate and if these agencies find anomalies in their investigation and they are found guilty of fraudulent practices, that should be a basis to not only bring criminal charges but also a civil complaint to recover charges plus punitive damages.

Susan of Flagstaff AZ (10/26/07)
I rented a car from Dollar at the Louisville Airport. I was asked about purchasing assurance, and I explicitly declined, even engaging the reservation agent in conversation about my budget and the overall cost of my rental. I signed and initialed my contract as requested and went on my way. When I returned the car, I was met by the same Dollar agent, who informed me that the amount due was almost exactly twice the amount I'd been quoted. She showed me where I had initialed acceptance of the insurance package, which was, perhaps not coincidentally, priced within pennies of the original cost of my rental. The place I'd initialed did not use the word 'insurance,' but used other, indirect language that seemed to intentionally mask the purpose of the charge. I confronted the agent and repeated for her, nearly verbatim, the conversation we'd had two days before, asking her to acknowledge that I'd verbally declined the insurance charge. When she refused to answer, I requested the opportunity to talk with the manager. The manager did listen to my account of the events, then, without speaking to the agent or to me, removed the charges. I appreciate his intervention.

Situation was resolved.

Patricia of Livermore CA (10/04/07)
On Sept. 3-5, I traveled to St. Louis, Mo for a family funeral and rented a Toyota Yaris for two days without incident. I declined the extra insurance when first obtaining the car, checked it over and drove it off the Dollar Rental Car lot. Two days later, 6:30 am, I returned the car. Before turning in the reay tag, I checked it over--no damage. I left the keys inside with the worker and was on my way to the airport.

About a week and a half later I receive a letter from Mary O'Daniels stating that there was windshield damage on the car and that I would be receiving a bill. I was flabbergasted as there was NO DAMAGE to the car when I returned it. I called O'Daniels, left a message and we ultimately started corresponding via email.

I requested Ready Tags for the last ten rentals and she refused. She also refused to produce a picture of the damage. She stated that she knew I caused the damage and that I should talk to my insurance and credit card people and get my end taken car of. On 10/2, I received a bill for $302 for a completely replaced windshield, administrative fees of $100 and one day lost rental revenue.

I am furious as I know that there was no damage to that car's windshield when I returned it. O'Daniels stated that it was a huge crack and it had legs. I think I would have seen something allegedly so big and dramatic. I now do not know how to proceed as I have requested information that I believe I am entitled to and my request has apparently been denied. Don't I have rights?

How do I know that someone at Dollar rental Cars did not cause the damage after I turned in the car. They must have, because it wasn't there while the car was in my possession!

Tom of Austin TX (09/24/07)
I rented a sedan from Dollar for a 4-day period in April, 2007. I declined all additional damage waivers. I returned the car in perfect condition. I did take note that upon renting the vehicle, a clerk accompanied my inspection of the vehicle condition and provided a form to sign declaring any existing damage. However, no such clerk is present upon returning the vehicle.

Several months later I received a bill for $750 to repair damages to the vehicle. The bill was accompanied by photos of the vehicle and an estimate from a repair shop. There are photos with the license plate, showing modest damage to the front bumper and quarter panel. The damage data all appear legitimate, but I did not cause this damage.

I have not paid and do not intend to pay. They have told me they are turning the matter over to collections.

Rick of Mirimar FL (08/13/07)
Rented a new Chrysler for a short trip to the port. Stopped for lunch in Ybor City and returned in a few hours. Clerk said car had a scratch on the lower plastic fender on right side. I agreed. He said I had caused the scratch and I said I didn't think I had done that. I should have examined the car before taking it. The company insists I pay for repairs, plus another couple hundred dollars in fees and assessments. I told them that if they will send me the bill, which shows they fixed the car's scratch, I will be glad to pay it. They refuse. I said I am concerned that they are running the same scam each time the rent that car and the paid repair bill will prove they are not. They refused.

Now they are threatening to ruin my credit and ask the State of Florida to confiscate by driver's license.

Jean of Brooklyn NY (05/06/07)

I then went over to Dollar Rent A Car and informed them that I would like to rent a vehicle. I was asked for I.D. and a credit card which I handed to the lady at the counter. She then said O you are from Brooklyn; there is a $55.00 sur-charge for anyone from Brooklyn I asked her are you serious? She replied; yes. Brooklyn has the highest theft, accident, and just overall car damage rate. Because I needed the car I had no choice but to get it. When it came time to complete the paper work I was not given an option as to weather I wanted the optional insurance I was told to sign in 3 places.

I rented a car for one day from 9:30am to 9:30pm and was charged $220.23 only because I live in Brooklyn yet spent no time in Brooklyn. I find this to be geographically discriminatory; or geographical profiling. I can understand asking for a higher deposit to protect company property, but being charged double the price rental and not given options is unfair business practice.

Nicholas of Phoenix AZ (03/01/07)

Last October I recieved a notice from Dollar Rent A Car asking for the return of a car that had been rented with my name and address in Las Vegas on 10/16/06. I called them stating I had not rented the vehicle in question nor had I been in Las Vegas at that time. After 4 or 5 phone calls over the first week with their security deptartment. Dollar Rent A Car confirmed with me that the credit card used to rent the vehicle was not under my name, and that it was likely that my Dollar Rent A Car profile(I had previously rented from Dollar Rent A Car) had mistakenly been applied to someone elses rental agreement. I expressed concern over the possiblity of identity theft, but I was told I had nothing to worry about and that they would be in touch. I had not heard anything in almost 4 months until I received a bill from a collection agent for Dollar Rent A Car demanding payment of $9,686.34 for the rental of the car. I once again called there security deptartment and was told that they had been unable to reach me -they had my address and phone number. So they had sent my account to collections. They now needed me to write a statement saying that I had not rented the vehicle nor authorized anyone to use my name for this purpose.I wrote the statement they requested and signed it. Then they needed a copy of my drivers licence so they could compare signitures. All this after they admitted it was probably there mistake that caused the whole mess. I cannot get them to confirm with me that my identity has not been stolen by the person who has not returned there car, but has a rental agreement with my personal information, thanks to Dollar Rent A Car. 

Krzeminski of Warszawa Poland (11/10/06)
I booked a car on Dollar internet page. Received confirmation number. When arrived on Tampa airport, after 24 hrs trip, I was told in Dollar rental office that car is not available, and that there is no car at all due to high demand. When asked what then confirmation means the office clerk responded that it is not binding. I was asked to wait about 1-2 hrs for a car to taken from other location. To make it more strange I was told that there is no car after I agreed on a rent contract and on my Visa card USD 1.900 was blocked. I did not want to wait 1-2 hrs for a car and went to Avis where I rented car. I complained on Dollar web page but I did get an answer.

1. I payed 2.300 USD for Avis contract, 400 more then I would pay for Dollar contract if car was there as booked.

2. On my Visa card $1.900 is still booked by Dollar and I can not still use this money / week after unsuccessful rental/. I had to pay for home rent the following day and I could not because on my Visa card was not enough cash. This was awkward.

Troy of New York NY (10/09/06)
I reserved a car online for pickup at the Greenwich Village (New York City) Dollar location for Sunday. Upon my arrival at the location I was told they were simply out of cars and could do nothing about it. I was unable to attend a family function in CT as a result. No retribution or compensation was offered, just an apology and a shrug.

Vonda of American Canyon CA (10/05/06)
Like many others, I was overcharged for a car that I rented for three days. I booked the car under a package, my husband wanted to upgrade to a mid-size. Once we upgraded, the agent made us take insurance additional $64.00 and did not credit the amount we paid for the rental through the package. So,we paid $258.00 for a midsize car for three days, which is absurd because the average rental rate at the time was about $22.00 per day for a midsize car. I think an investigation should be done on this company. I am a travel agent and I will never use them for my clients again.

Christopher of San Francisco CA (09/28/06)
DaimlerChrysler Jeep initiated a recall of over 800,000 Jeep Liberties on August 1, 2005. This model was recalled for a faulty ball joint in the suspension which caused the vehicle to collapse and lose steering control. I rented a Jeep Liberty in Feb. 2006. While driving the vehicle it suddenly collapsed onto the front passenger side axle and changed direction by 90 degrees to the right. Steering control was negligible. The vehicle was corrected to the point of averting a head-on collision (to drivers side of parked cars). The correction did not save 5 vehicles that were side swiped. (It should be noted that if this accident occured 5mins earlier it would have happened on the freeway while the vehicle was going 65mph.

Shirley of O'fallon MO (09/20/06)
On June 18,2006 I rented a car from Dollar Rent a Car. On September 15th four months later _ I receive a call and a letter from their Adjustment Company saying I damaged the car. I had two clients with me when I checked this car in who will testify that there was no damage to this car. The adjustment company sent me a accident report with a signature on the bottom that was not mind and whoever signed this report could not even spell my name correct. The bill is for 187.71. I don't owe this bill - I did not damage this car! I can not get anyone from Dollar to call me back.  I have e-mailed the company and called several times. This company should not be able to get away with this fraud!!

Thomas of New York NY (09/05/06)
I rented a car in Manhattan with Dollar for a week in August 2006. Car was in good shape with some scratches. The guy told me I have to check everything. I did. Came back seven days later the guy got excited about a minor paint scratch on the back bumper which was not on the yellow report card. I was laughing - what a small scratch. The car was parked most of the time and I had no accident at all. Well, you do not know Dollar. The supervisor told me to fill out an accident report and said: It is such a minor thing I doubt something will come out of that. Well, I got a call 2 weeks later from Dollar: 800 Dollar damage.

The Dollar lady talked on the phone about some major bodywork in front as well. I am really shocked. I rented with Avis so many times without a problem, I am a premium member and have so many free weekend voucher I can never use in my life. But Dollar was closer to my home this time - and 50 Dollar cheaper than Avis. Well, I saved money on the wrong side. They do not like customers. They distrust customers. The Dollar lady had not a good feeling about the whole thing as well and offerd me a 50% discount. I took the offer to get rid of the thing. But I never never do rent again from Dollar. Shame on me: In 2000 we had a similar dispute with Dollar but I did not learn my lesson.

Steven of Easton MD (09/02/06)
I have been denied any relief from Manchester NH airport rental office on contract M0110554 which charged me $95.80 for LDW1 coverage that I did not want and did not ask for. The agent who barely speaks english could not explain why my total was so high- saying it was airport fees. The charge does not appear opposite the initial here spot, but eight spaces below, buried- sneakily- and impossible to find with people standing in line behind me and the agent barely able to speak english. Nate at 603-626-4962 says he talked to the GM who says a contract is a contract so too bad. In addition I had told the agent I did not want ANY Dollar insurance- I never sign up for extra insurance and I assumed that's what the agent wrote into the contract. I am very angry and would appreciate any assistance you can give me.

Kim of Tempe AZ (08/09/06)
I rented a car for a week....asked for no additional insurance...the guy in the garage showed me the confirmation but it had added additional insurance.....I asked to have it removed...he said in his broken english...it will be gone but sign here...I did and when I returned a week llater he said I was charged an additional $336.52 for insurance....I tried to argue wityh him but his english suddenly got worse...and there was another group standing next to me with the same type of delima and no manager to be seen.

˜

Jackie of Austin TX (08/05/06)
I went out to the airport (Austin, TX) today to pick up a car that I had made arrangements to rent from Dollar. We had made the reservation online several days ago. We called last night to make sure that everything was arranged properly and that we would arrive with all the documentation that Dollar would require and that there would be no extra charges for an additional driver. We were told that there would be no additional charge if the drivers were spouses. We got to the airport and found the Dollar counter. It was closed but there was a sign that directed us up to the parking garage where the car was to be picked up. We found the kiosk. The person in front us seemed to be having a problem of some sort. We waited.

When we finally got our turn, the person working the counter tried to charge us an extra $10 because we do not have the same last name. She was sullen and took a rude tone of voice when we told her that we had spoken with someone last night who assured that we would not be charged extra. She finally agreed to call her supervisor who ask if we had our marriage license with us. (Do you carry yours around?) They finally agreed not to charge us the extra.

We made a comment that they won't keep customers treating folks the way we were being treated and the clerk told us that it did not matter to her because they have customers all over the country. This had all taken almost a half an hour. Then, they did not have the economy car that we had reserved and tried to give us a Ford Taurus or a mini van. The who purpose of renting the car was to get better gas mileage than my truck for a trip I needed to make today. The Taurus nor the van was going to help. After spending all this time at the Dollar counter, we did not have time to go to another counter because my husband had to go to work.

In short, Dollar Rent a Car did not do what their website or their employees said they would and the person responsible for their front line of service at the Austin airport was rude and unaccommodating. She should have let us know at the beginning that they did not have the economy car we had reserved.

As it was, I missed out on my trip all together since there was no time for me to make other arrangements.

Does Dollar care about its customers' problems? It's hard to say, although there is at least one customer service agent at the company's Tulsa headquarters who wants to be helpful.

"Wise Guy" writes (8/7/02):
Hello, I was on the internet and stumbled onto your site and saw a few complaints that I would like to address. A few of these customers have experienced things that were completely out of our control. I see some customers complaining about taxes and surcharges they had to pay and how much this rose the price for their rental car. These are fees that the companies have no control over, if the customers have a problem with these fees then they are more than welcome to contact their city and talk it over with them. Furthermore, the airport fees are fees which the airport charge for us to do business on or in the airport property, please contact the airport about these fees.

Another thing, if you feel that Dollar has done you wrong or you feel that we haven't provided satisfactory customer service please feel free to contact us. If you don't think that you will get a response then please e-mail me at my personal e-mail address and I will try and help you. I am a customer service agent for Dollar and can help you. My e-mail address is wise_guy200@yahoo.com. Otherwise please contact us by visiting our website at www.dollar.com.

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