Complain about a product or service

Dollar Rent A Car

Dollar Rent A Car •Rate Disputes •Damage Disputes •No Car Available •Surprise Fees/Taxes

Renting a car is one of those transactions that should be fairly straightforward. But if often turns out to be anything but ... and Dollar customers seem to have more than their share of problems, as the complaints in this section show.

Here are a few of the more recent complaints:

John of Lakewood NJ (08/21/08)
The people at Dollar were rude, crude, unprofessional and totally unprofessional. The first car they gave me was beat up and battered with a driver's side window that worked intermittently. I asked if they had anything else and was told to bring it back the next day when more cars would be available. I took it back and they gave me a smaller car (same price, they said). It was too small for the 4 people and luggage in my party, so I called them a few days later and asked if they had something better. The person at the office told me they did and to come on over.

My daughter and I drove over from our hotel only to have the person in the office inform us that there were no other vehicles and proceed to lecture me about the science of renting cars (as if I had not learned the same from the thousands of vehicles I have rented during my 36 years in the Federal Government and personal life). So I then proceeded to inform her about the professional side of managing customer relations (A.K.A., don't rent out [junk] to customers, don't promise them something better, don't lie to them about having something better, and don't act like it is all the customer's fault).

Also, I was charged 213.00 dollars for the 3 days I used their 2 wagons. The original rental was supposed to cost only 320.00 for 8 days. I went to another agency and got a vehicle for the remainder of my trip. More money, but better car. TRied to find a customer complaint location for Dollar, they don't seem to have one on their web site. I will never again rent a vehicle anywhere from Dollar.

Diane of Clearwater, FL August 16, 2008

Diane of Clearwater FL (08/16/08)
Rented a car at Denver International Airport in July 2008. I explicitly indeicated no additional insurance when asked and was directed where to sign the paperwork. Upon turning in vehicle, I was charged for Loss Damage Waiver Insurance at 19.99/day. Upon making a phone call to the location I was basically told too bad... we are not going to do anything about it. When an Dollar employee indicates for you where to sign, as a consumer one has reasonable expectations that Dollar Rent a Car is acting in good faith. By Dollar Rent a Car physically indicating to me where to sign, Dollar knowingly intended to defraud me the consumer. It is clear and evident that Dollar Rent a Car engages in deceptive business practices.

Will be in contact with American Express to resolve this matter.

Juan of Centennial, CO July 31, 2008

Juan of Centennial CO (07/31/08)
We were accused of missing the front plates of the car. When I remember exactly that the car did not have the front plate. The employees never return my calls.Dollar Rent a Car charge my credit 250.00 dollars. When I asked for the evidence of what they did with the money,maybe the replacement of plates or just that evidence to be faxed or e mail to me no response.

Our HONESTY was worth nothing and we were stolen 250.00 We still believe we are innocent of this accusation.ThiJs was a total nightmare.I THANK YOU for this space

Eileen of West Hartford, CT July 23, 2008

Eileen of West Hartford CT (07/23/08)
I had specifically requested to waive all the insurance coverage on my rental car. The rental agent saw that I was having trouble seeing the rental agreement and told me to intial where her circles indicated that I would be denying coverage. On receiving the bill, I discovered that she had circled for me to accept the coverage and added 50 onto the bill for 12.50/day coverage.

Celesta of Irving, TX July 22, 2008

Celesta of Irving TX (07/22/08)
I made my reservation via Expedia.com and was confirmed for car pickup at 11:00 p.m. (My flight arrived at 11:10 p.m.) When I got to the kiosk, they were closed down, with no notice of options for me. I went to the parking garage and there was no one there either. Returning to the in-airport kiosk area, I checked for other rental cars and most vendors were sold out. I finally rented one from Budget, at nearly double the price.

My issue is, Why did they not tell me at the time of my reservation that they could not accommodate my arrival time? (I was told by Expedia that my confirmation quoted hours of operation that ended at 11:00 on that particular day, but all other closing times on my 3-rental reservation were for midnight. I frankly didn't notice this one exception.) Expedia said that I would have to take this up with Dollar, because Expedia only works with what the vendor gives them.

My Dollar reservation quoted 75.14 for my rental period. I had to pay Budget 132.78. (Though Expedia quoted Budget rates lower than I paid, the very courtious Budget desk agent said that walk-ups must pay the higher rates.) In addition to the cost, I had to spend significant time and energy trying to resolve the situation. All this was near midnight, making for an even shorter night of sleep that night.

James of Horseheads, NY July 13, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |