Complain about a product or service

Dollar Rent A Car

Dollar Rent A Car •Rate Disputes •Damage Disputes •No Car Available •Surprise Fees/Taxes

Renting a car is one of those transactions that should be fairly straightforward. But if often turns out to be anything but ... and Dollar customers seem to have more than their share of problems, as the complaints in this section show.

Here are a few of the more recent complaints:

Doris of Mannford OK (10/09/08)
First he ran 3 cards through said they were denied I called the cc company they said nothing has been run through. I went back he then says well now your Drivers License is no good. I called the DMV they said it is against the law for them and they have no way of accessing those records. So there is two lies. Refused my speaking to a supervisor.

Another rental place said they were probably out of cars, or they didn't want to honor my internet reservation because the fee was 52.00 less then they could rent to a walk up. What do you do now? DON'T rent from DOLLAR

Cost me 150.00 more than I had planned and delayed my trip by 1 1/2 hours.

Mirely of Caguas, OTHER October 8, 2008

Mirely of Caguas OTHER (10/08/08)
We make reservations for a car rental from April 9 to April 14 with thrifty using travelocity. We got to the desmoines airport in Iowa, there our bill for the whole week including a full tank was given to us and my husband paid with his credit card, we never got a copy of the contract back. We reserved with thrifty , but charged by Dollar , because the employee was working for both booths. We never got any receipt back since they told us to drop the car keys with the contract in the box, and they will send the contract.

The billed and got paid and we are still witing for our contract signed. we send the reservation code with the fare travelocity gave us and there is no way the amount they charged was real. there was something fishy since the beginning.

the charged his card twice the amount and when we complaint , they justify the charges on different ways, even charging 49 for the late return ( 4days) when we didnt, then they change the version, and the amount of the charges but more than 800.

Michael of Flower Mound, TX October 8, 2008

Michael of Flower Mound TX (10/08/08)
I arrived at the Dollar Rent A Car lot at the Chicago O'Hare Airport on 9/10/08. The agent brought around a '08 Chrysler Sebring. The agent left the driver's side door open and I proceeded to load my family and luggage into the car to drive to my destination of lodging. At this time I opened the driver's side front door (for the first time) which caused a dent in the front panel due to the door being misaligned.

I phoned the rental car customer service agent and explained the situation. He reassured me that I wasn't liable for the damage because I didn't cause the door misalignment and therefore I should explain the situation upon return of the rental car at my normal drop of date and time.

1 month later I have received a bill from Dollar Rent A Car claiming that I owe them 654.40 USD of damage. I've spoken to the Damage Recovery Agent, Connie, and her supervisor, Gira, multiple times. They have called me a liar and have repeated that I was responsible for the damage regardless of my claims for any form of arbitration or discussion.

Mary of Brunswick, OH October 7, 2008

Mary of Brunswick OH (10/07/08)
First, I am a travel agent. I have rented from Dollar twice. The first time in July/ August I had to make a trip to the Tennessee/Arkansas area because my mother was very ill. I rented a car for one week, but kept it longer. I called Dollar and extended the time period (prior to original return date). I was assured there would be no late charge. When I returned the car, I was charged a late charge plus another error on extra driver. I called Dollar and they did remove the charges. This car was rented in Memphis, Tennessee.

On my recent rental,in Nashville, Tennessee, the same situation arose. I rented for one week, called and extended, was assured there would be no late charge. When I returned the car two days early, I was billed for the entire time asked for, plus billed for a late charge. I have made several calls to their 800 number. They refuse to credit my account. So, my question is: Why was I credited in the first situation and not credited on the second?

I might add that their customer service stinks. Do you think I will be renting from them again OR referring my clients to them? I don't think so!

Mr. of San Jose, CA October 6, 2008

Mr. of San Jose CA (10/06/08)
On 10/01/2008 I rented a Compact Vehicle from the Dollar Rental Car Store at the San Jose International Airport location for one week for a total value of 362.00 including all other charges. At the time when I was signing the contract I was only told that the price was 229.99 per week. I was not told that the price for renting a Compact Vehicle was 59.99/Day by the front desk clerk!

On 10/02/2008 I went to the Dollar Rental Car website and checked their daily and weekly prices for a Compact Vehicle and I noticed that the prices are 84.00/Week and 14.77/Day respectively. After noticing the price difference between what I had to pay for the Vehicle and what they had posted and adverted on their website I decided to return the car back to them. Therefore, I returned the vehicle back to the Dollar Rental Car Store at their San Jose location after one day on 10/02/2008. They charged me a total of 112.00 for one day.

It is understandable that there are price differences from day to day, and based on whether or not someone makes the reservations ahead of time versus doing a walk-in! The bottom line is that charging 59.99/Day for walk-in, and posting a price of 14.77/Day for a Compact Vehicle on their website is not right and should be considered misdirecting the consumer and should be noted as price gouging. A price difference of 5.00 to 10.00 per day based on different situations and criteria can be justified, but not a price difference of 40.00 to 50.00 per day!

I am disputing the charge of 112.00 I had to pay for the Compact Vehicle I rented from them for one day on 10/01/2008, and I am asking to be reimbursed the price difference between 59.99 and 14.77 for a total amount of 45.22 by the Dollar Rental Car Company.

Marie of Austin, TX October 1, 2008

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