Complain about a product or service

Easy Jet

Heather of Highbridge, Great Britain July 5, 2009

I saved for this holiday out of my pension so that I could see my friend in Portugal as I had not seen her since moving there. Also I have not had a holiday for over 10 years. As it was I was really nervous about flying, but I managed it anyway. But I feel now I should have stayed at home as all elements to do with the travel were against me. 1 No help from staff 2 Very matter of fact 3 nearly 2 hours late arriving for destination out 4 Over 1 1/2 hours late back home. 5 As I have never used the internet before for flights I felt there was not enough contact about the do's and donts' of travel 6 As it was my friends bought me a bottle of Porto as a present to bring home and it was taken away for destroying.

Rachael of Marlow, OTHER April 4, 2009

Hi, I am contacting you regarding easyjet and the way they treated me whilst travelling with them recently. I have had not much luck in getting a decent response from them - having sent 4-5 letters and emails to their customer services department, and all senior members of management. I have had replies to my emails but they always seem to skip past the crucial points - and ultimately in effect unfairly lay the blame on me.

In short - I broke my arm on a snowboarding holiday, and when I came to check in at Lyon airport I was forced to remove my cast completely (with a stanley knife borrowed from a newsagent) whilst the check-in members of staff were very rude, obnoxious and seemed to find the whole situation very funny.

These staff members broke easyJet's regulations which state Passengers travelling with a plaster cast that has been fitted for less than 48 hours then the cast needs to be split (the split need to run along the entire length of the cast) If the plaster cast been fitted for more than 48 hours there is no requirement for the cast to be split.? (http://www.easyjet.com/EN/Book/regulations.html)

Unfortunately for me my medical certificate did not show the time my cast was fitted just the date. My cast had been on for over 52 hours, and even though I asked if the supervisor could make a simple phone call to the hospital (using my phone) to clarify this, she refused and told me that the only way I could board my flight was by entirely removing my cast. I was left with a broken, unsupported limb - no medical help was offered nor available when I asked for help.

Making me cut my cast off breaks their regulations completely and their duty of care towards me as a passenger. These regulations are there to protect passengers but this member of staffs incompetence could have rendered my arm paralysed. If this appalling attitude continues then I feel that another passenger may not be as fortunate as I was to escape serious injury.

Pat of London, OTHER February 11, 2008

Easy Jet has today obscured my emails from my hotmail account with a pop-up ad, which advertises their flights to Scotland. The ad may be in collaboration with the Scottish tourism board. The ad is constantly flashing down the centre of my screen, preventing me from reading my emails. I am unable to get rid of it; if I click beside it, it stays. If I click within it, it opens its advertisement. It if infuriating. It is preventing me from carrying out important work. I want them to remove this advert and ensure that this kind of abuse does not occur again.

I am disabled, recovering from surgery, and dependent on email for communication and my livelihood. I am at a crucial stage in a literary/creative project. This is delaying my work and adding to my stress.

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