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Choice Hotels - Econolodge |
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Deena of Raleigh, NC October 19, 2009 We held our first Annual WVU 1980's College Reunion and 9 of us paid for rooms at this motel...from October 16th until October 18th. Here are the illegal and dishonest actions taken by the day manager, Michael. We were all shocked by the following unexceptable situation which was downright deceiptful and extremely unlawful, here are the FACTS: 1) I reserved the rooms last fall and kept waiting to receive confirmation in the mail. I finally just gave him my visa CREDIT card to hold 20 rooms, with a promise that I wouldn't be charged for any rooms if I canceled any unbooked rooms 2 weeks before. 2) I called in advance of 2 weeks before (Sept 20th @7 PM) and asked your manager on duty how many rooms were booked under my name and how many needed to be canceled. He told me 9 had called in to book the rooms under my reservation and read me off a few familiar names. I told him to cancel the remaining 11 that were unbooked. 3) Upon arrival to Morgantown on the 16th, my husband gave his new debit card to pay for my room. When we checked out I received a stack of 8 rooms that were charged on my husbands debit card. Over 1200.00 was taken out of our checking account the day before without permission or informing us (it was not even the card used to reserve the rooms!!). 4) At first Michael swore that I had never canceled any of my rooms. When Michael finally called the night manager to confirm that we had, Michael was furious and started saying that not one of my people had give my name when they made their reservations. A direct conflict with his earlier acknowlegement that he remembered Scott asking for a room under my name in May. 5) ALL 9 people that booked their rooms had specifically asked for the "rooms under Deena" 2 of them told him so in the lobby as we checked out. He was very defensive and accused them of calling him a LIAR. I can get emails from all 9 people that were in the rooms verifying that they asked for my name...otherwise they wouldn't have known it was even the correct EconoLodge. HOW COULD THE NIGHT MANAGER HAVE GIVEN ME SPECIFIC NAMES AND THE NUMBER OF ROOMS (9), IF NOONE CALLED IN WITH MY NAME. This defies logic. 6) The women at the desk the day we were checking in gave me several visa numbers that had been given to reserve the rooms under my name and they were the names of my friends and their credit card numbers. (later all the numbers were changed to my husbands new debit card) The 8 others were charged for their rooms and my husband's new Debit card was also charged for 7 rooms and my discover for 2 rooms. Neither was even the card that was originally on the reservation. My theory is that Michael had incorrectly taken the reservations and reserved all 9 rooms under my people's names, yet still kept 9 reservations under my name and wants me to pay for his mistake. Rena of Julian, NC August 18, 2009 Please do not make your reservations at the Econo Lodge on Rainbow Boulevard (in Niagara Falls). We had reservations for June 30 & July 1, 2009. When we arrived on June 30th, we found cigarette ashes in the commode, dirt in the bathtub and dried substance on the blanket (it resembled dried semen) that was hard and crusty. The beds were not very comfortable. When we laid down on the mattresses, you sank down in them and they smelled very musty. The door did not secure—there was a huge gap between the door and the facing that could easily been opened from the outside. The entire hotel had a very bad unclean smell. Their continental breakfast consisted of three varieties of boxed cereal and spoiled milk. Roger of Carol Stream, IL May 23, 2009 In the past several years we had noticed a marked improvement of Choice Hotel properties even above what had been very acceptable in the past. In fact in March we had stayed in C.H.'s in Manning,SC, Palm Coast, FL, and Cordele, GA in April, all of which were fine motels. So we made reservation and used reward points to stayed at the Econ Lodge in Paducha Kentucy a few weeks ago-bad mistake- as it is the poorest quality of all the Choice Hotels we've ever stayed at. We have also been a Rewards Member for a long time. The motel is in the middle of a truckers parking lot and as we drove up a foot high weeded front lawn to the motel was locatecd near the middle of gravel eroded street. Poor impression and we should not have stayed but we had been on the road all day and were tired. We found a cold windy hall way as exit doors were stopped open, not too secure. The bath was not clean, the air conditoner somewhat noisy, the TV reception so poor we turned if off. The warm breakfast featured COLD gravy with bisquits,and apple juice which was 95% water. We also had freinds who we recommended your motels to follow us in that same afternoon, needless to say we were embarassed. We used 8000 points thinking the motel with the good name of CHOICE HOTELS would be your or your usual fine quality. We wrote a letter to customer service who responed, as I recall, without a persons name saying we'd have a response from the hotel manager as corporate was not responsible. My letter to you had asked to have our points restored. The manager of the motel wrote offering us 10% off our next stay. How could he assume we'd ever stay there again? This situation is similar to other customer complaints we have read on line. Your Customer Service office then called a week later after I had written back to you. Sort of like getting a bad food at a fast food restaurant. Can you imagine a famous fast food rest. in the world saying they were not responsible. Why does Choice Hotels, whose name we have always recognized as a quality motel chain, use their name if they do not want to accept responsibility? The customer service (misnomer) then called offering another "compromise" of half of our points back. Were can we stay for 4000 points? I told him that was not acceptable-we expected to stay at another Choice Hotel for the same amount of points as were wasted in Paducah. I suggest other travelers be very careful before reserving rooms at CH's in the future as we were did not expect this experience knowing Choice Hotels are normallly a quality, responsible, corporation. Catalina of Willingboro, NJ March 10, 2009 Catalina of Willingboro NJ (03/10/09) Sunday, March 1st: We stopped at the hotel inquiring about our reimbursement and the fact that the manager did not call us back. The front desk made a call to the manager at which time I spoke with Andy (manager) and he said he would cut a check for us and send it on Monday 3/2 since Sunday the post office is closed. Thursday, 3/5/09: Called Andy again because the check had not yet been received. He said he would send a check that day. He said he was in a meeting and would call me back with the amount of the check being sent. He never called back. Thursday, 3/10: Called the hotel to speak with Andy the Manager, but had to leave a message because he was not in yet. To date the check has not been received. Any assistance you can provide me in this matter would be greatly appreciated. Lorraine of Bristol, CT January 5, 2009 Lorraine of Bristol CT (01/05/09) Dwight of Virginia Baech, VA October 19, 2008 Dwight of Virginia Baech VA (10/19/08) John of Lawtey, FL September 17, 2008 Report Your Experience
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