Complain about a product or service

Elite Excursions

Arline of yuba city , CA October 21, 2009

I have had ADT security service for 7 to 8 years, very happy with them, But Mr Garrett came to my door and said he was with ADT and i needed to update the Sys. so he did change everything then sept.1 2009 i got a double bill for ADT and Elite Security Serv. so then i call elite and could not get answer, i left 2 message, that was Sept 2009. they did not call back.

so then i call ADT company whom im with, and they said they did not give Elite permission to rewrite the contract, they said this is fraud, and so I call again and they said i have to come up with the old contract i have with ADT before they quit billing me, witch i dont have not longer, these men that came in had ID saying ADT Saleman.

So its taken 4 weeks to have ADT come back in and redo my sys. again, its not right. anyone can come up with a ID saying they are with someone and they are not. Please tell people to be beware of people like this. This has cause me physical upset dealing with Elite trying to get things back the way they where, not feeling safe

Cynthia of BRUNSWICK, GA October 5, 2009

I have been billed on my BoA credit card for 20.99 for almost a year from this company. I've called and only received a generic automated message and put on hold fron 10-17 min. before hanging up. We went to Orlando, Fla. and received half price tickets to Disney World from a vendor and believe that my information was used for this unauthorized purchase.

My bank rep. cancelled any other payments. This amount could have gone to reduce my balance, instead it prolonged it including additions from finance charges because of the balance.

Martin of san clemente, CA October 1, 2009

I found charges on my statement dating back to July. After probing all morning I found it was these guys and I proceeded to call them and found I sent something in for a free I-pod but it was never delivered so I cancelled within the 30 day limit. They said I had to prove that and refused to help me by hanging up on me. I had to get ahold of my back and put a stop payment which cost me another 30.00 dollars. Plus the 4 payments of 24.99 they got from me. STAY AWAY from these people!! If you see any thing from them it is a hook and you will be very sorry.

JANET of New Port Richey, FL August 22, 2009

I have been charged 12.99 on my visa card in july and aug. I have never heard of them. I call and got a message that theu are closed.

Karla of Clifton, NJ July 10, 2009

I received a charge of 139.99 on my credit card. I called the number and it was for Elite Excursions. They said I had received a promotional offered from my AOL account for a travel membership. Apparently, if I did "nothing", it was an indication that I "accepted" the membership and they automatically enrolled me in this travel discount program. First, I never had AOL, my ISP is my own cable company and I don't use this credit card for anything but one thing. The representative kept repeating that he was going to send me an offer so I could get one airline ticket @ 50% off. Then he tried to sell me on more items, despite the fact that I was telling him I wanted nothing to do with this company.

Finally, he understood that I wanted my name removed from their list and demanded a credit to my account. He finally accepted and transfered me to an automated cancellation number. Now I may have to cancel this credit card since I am afraid I may get charged again... and maybe for more money. The credit card company offered me additional protection...for additional money of course. For what I use this credid card for, I think it's not worth it.

Sabrina of FRESNO, TX July 9, 2009

I can honestly say, That as of today I did notice their was a charge on my account, and I have been being charged a fee of 15.99 monthly on my account starting March of 2009. I then at that time was able to get their number off of my account statement, and I was successful in reaching an representative. I then called back and again was able to reach a rep. They were more than happy to assist me. Now I can say, I didn't remember at first of authorizing the service, but when I really thought about about it, I did anthorize the service back when I rented a vehicle from Budget car rentals. It was a dollar for 2 months, and after thet it was going to go to regular price at 15.99. So try that number and see if you can get the assistance that you need. Glad I can be of assistance to you.

Roland of San ANtonio, TX May 13, 2009

Went to them for help and they asked for 1000 and not to make payments. After 3 months of not hearing anything and numerous calls not returned or emails not answered, we recieved foreclosure papers and still heard nothing from them. I called my mortgage company and they said that they had no contact with Elect Group. They asked for the same thing that Elect asked for and within 2 days they offered a modification plan. I went from 10% to 5%.

When I called Elect Group and finally got a hold of someone they claimed they had done their job adn helped me get a modification. They do not want to refund me my money. Luckily BOA helped but I am still out 1000

Tony of Melbourne, FL April 12, 2009

Tony of Melbourne FL (04/12/09)
they r taking money out of my bank account!!!! not much, 20.99 3 times but i have no clue who they are.  they robbed me!!!!!!!!!!!!!

Josephine of Bend, OR March 23, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |