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Emirates

GEETIKA of NEW DELHI, India October 31, 2009

While flying with Emirates flight from Dubai to India, flight no. EK 517, dated 29 October 2009, departure time 10:15 PM UAE time, me and my brother faced the coldest behaviour of Emirates staff i.e. of air hostess. We being purely vegetarians precisely mentioned the details of available veg food at the flight. It wasn't a last minute demand as the booking was done almost a month beforehand. Now the catch as we were allotted seats almost at the end, so by the time service reaches us the veg stock was over and my brother was not served with the vegetarian food left. Later they just bring a platter: 1. Which was "not sealed" 2. Seems to be as in the residuals of others has been collected n served 3. There was no bread in it 4. The menu was different as was served to others. When we asked to get us a sealed one they said we dont have it, its "finished."

I asked them to take my platter as well if they cannot provide food to my brother then even I'll not have it, then they as in seems to be very happy took plate off me "immediately". Well actually the air hostesses were non-Indians and they dont understand our Indian culture or rather they were aliens because I dont think in any country such cold behaviour is acceptable.

Well all I would like to ask is, we were on a business trip to Dubai, what if we have to pay Emirates for their flight at the end i.e. while reaching our homes and I say that now all our money is over and spent on the trip and now we are left with no more money "sorry" then what would they have done?

HIten of Mountain View, CA October 27, 2009

2 weeks and also 1 night before departure I had reserved an aisle seat on a 16 hour flight from Dubai to San Francisco. On date of departure I had come in early to be told that the seat had been re-assigned. I was given a middle seat in a 4 aisle seating which was very uncomfortable. The customer service manager at Dubai was very rude he told me that if I did not want to travel than they could give my seat to someone else as the flight was overbooked. I stood most of the flight back in the alley.

****** After doing some research I have found that Emirates has 9 seats across an aisle compared to other airlines which have 8 seats per aisle. This one additional seat reduces waist width and leg space. This can give you blood circulatory problems as body movement is limited. My suggestion is to fly another airline that cares and gives you better value for money for your health and peace of mind. *******

maria of frankfurt, Germany August 27, 2009

my mother traveled to uganda from germany on the 19th of august, one of her bag is missing, it ws of 26 kilos, and contained very important items, we complained to the office of emirates in uganda and in frankfurt as well but no response yet, they said it will, but nothing yet, why this? where is it? and whn will she get it? pls help, we r so worried,

Vishwas of Jaipur, India August 13, 2009

I am a regular traveler of Emirates but I had a very bad experience this time. I was travelling with my wife Seema, daughter Aastha and son Aaroh, on 7th August from EK 766 from Johannesburg to Dubai and from EK 516 from Dubai to Delhi. After luggage check in (4 pieces) in Johannesburg when we were boarding we were told that our luggage had been tempered. Just before entering the aircraft we were asked to identify our baggage and the missing goods, quickly as flight was getting delayed. We were shocked that our bag was open and the items were lying outside the bag. Many items were missing.

We quickly told the lady in charge there, what was missing, and we were told that there was no way they could do anything there as the flight was getting late so she will inform Delhi office about he incidednt.

On reaching Delhi we lodged the complaint with Emirates ground staff. Copy of the complaint is attached herewith. I am very concerned and disappoints that these types of tempering and theft occur at Emirates. Pls let me know, what happened to my complaint as I am in India till 24th August only and will be leaving for Johannesburg n 25th August.

I am concerned that this incident happened to me on 7th August and today is 13th. And the message, so far, I got from Emirates is that they are doing the investigation. I have nothing to do with this investigation. The investigation that emirates is doing is for themself, but I have lost my goods, (that even emirates has acknowledged) What about that???

Jagadeesan of Anaheim, CA July 2, 2009

My Childs stoller was broken completely on Chennai, India to Los Angeles flight. I claimed 650 for the damage as the stroller has been totally unusable now. Airlines rejected the claim, saying some weird reason.

Raj of Lagos, Nigeria June 17, 2009

I travelled by Emirates on 14th june 2009 from Mumbai(india) to lagos (nigeria) via Dubai and I had checked in only one baggage (that means I had put all my belongings there). We waited in the aircraft after boarding ath the Dubai airport for almost more than 2 hours and the pilot announced that there is some problem in the baggage system. On arriving at Lagos with more than 2 hours of delay i found that my baggage has not arrived and its was about 9.30-10.00 in night. Clearly its fault of emirates.

On the airport there was no emirate staff available to listen and non of the airport staff were willing to talk. I was in complete fix. One airport staff showed some courage and noted my baggage tag no. and my phone no. on the pretext that he will call and inform me once the baggage is arrived.

I left with nothing some how managed to check in hotel , i had no pare cloths. Next day I had to buy new cloths and business suite for my meeting which i cant cancell. I sent mail to emirates to which i got a reply that we will investigate. I tried calling Emirate office in Mumbai and Dubai for which I spent more than 10000 naira but of no avail. their customer service officers wanted the complaint reference no. but i did not understand from where I will give the complaint no. when there was no one to take the complaint. I spent 2 nights in hotel. next day evening i went to airport to see if my luggage is there and after much struggle I managed to see my luggage and finally got the same.

Anumba of lagos, Nigeria June 7, 2009

am a business man,i came back from beijing-china with 9 lugages via dubai to lagos on this date 31st may 2009 been on sunday,then we landed in lagos around 8.30-9.00 in the night.when i was waiting in the rolling-belt,i could not see my baguages until the belt stop then i now notice that my bags is the last that came out from the belt.coming to my notice i realize that my baguages is now 7 in number.then i went to asked the ground staff for Emirate air and he told me to fill a form for missing baguages which i did,and the staff told me to be coming air-port every day.On the 5th day from the day i arrived, i ask the staff in Emirate office in air-port and he told me that my 2remain bags is not inthe system that i should call beijing baguages-stores.As a Sky ward member,i call the service line from which i obtain beijing number.

After i called the beijing baguages-stores,they now tell me that the same day i traveled with my 9 bags with these reference no8ke15675 via dubai to lagos.then later i called Dubai-baguages stores with these no.+97142032233 and the answer was the same(the same flight EK781 that i came back with it carries my 9 bags).i am so pleased to who-ever it might concern, to called in order the management of Emirate office in nigeria-lagos air-port because the Ground staff(naming NAHCO that is handling off&load luguages in flight are not good at all.i.e stealing,not supervise very well expecaily the team that work on 31st night flight because my baguages landed in lagos according to what beijing&Dubai stores said. ).meanwhile my 2 baguages is still missing.

Tony of Bangalore, India June 1, 2009

I traveled from Mauritius to Bangalore via Dubai in Emirates on 30/05/09 (EK 3704 & EK 566) along with my wife and my sons. We had picked up a ship model and had parceled it in the same Flight. On landing in Bangalore at 5:15 we were shocked to find that our parcel has gone missing (baggage number 0225, 0340, 0341, 0226, 0223, 0339).

We complained to Mr J. Varghese (Emirates staff) and handed over the receipt and the indemnity bond. He simply said nothing can be done about it. When we insisted on registering a complaint he got furious and started abusing us. He physically tried grabbing the receipts from my wife. The footage of this would be available from the CC TV records in the airport. The staff acted like a bouncer in the airport and threw in a lot of verbal abuses. The Facts are the following 1) I traveled by Emirates though it is costlier than other airliners expecting better customer service 2) Ship Model Cost Rs35,000 Mauritius and we spent another Rs10,000 for the fragile transportation to Emirates ( I still hold all vouchers) 3) Emirates lost my model ship and staff did not take the pains to trace it 4) My entire family and me were harassed, abused and threatened 5) Now today we again try calling them up and calls just keep escalating I am not trying to file for damages or the harassment we went through. I just need my Ship Model back. Can any one help me trace my baggage?

Dulce of Farwaniya, Kuwait May 6, 2009

Subject: Delayed and damaged checked-in baggage.

Me and my husband arrived in Philippines on 8th of April on Flight# EK332. Unfortunately, one of our baggage did not showed up in the conveyor. It is a carton containing a stand for a Grand Piano size keyboard. We've waited until the conveyor stops delivering the remaining baggage. We reported our problem to the responsible staff who made us fill-up some forms and assured us that they will deliver the item within 3 days to our house. Thankfully, we received the box as their scheduled delivery date.

However, it was not the end of the anxiety,troubled and disturbing moments. On our return flight to Kuwait and arriving on 30th of April on Flight# EK 853 same thing had happened. One of our baggage, a fully secured rigid carton (box) containing newly purchased and used clothings was not delivered by the conveyor. It was around more or less 2:45 in the morning and we have to spend more time in the airport tired and anxious about our baggage. We undergo the same process for the recovery of our item. Same procedure was initiated by Emirates staff for the delivery.

Sadly, our baggage was delivered with completely damaged carton and they just put the items in a big Emirates plastic bag. I had no idea whether I lost some clothings because i did not have a list of what I put inside the carton but evidently some clothings where damaged and were became dirty with grease like substance. I have taken some photos of the plastic bag when it was delivered to us before I opened and checked for our items. I also kept the baggage barcoded tag with me as proof just in case needed.

Tom of Bath, OTHER April 16, 2009

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