Emirates Reviews

I have given poor feedback for a previous Emirates flight a couple of years ago. I think we all would complain if our travel experience was poor. I thought I should also write a review when my travel experience was good. I was travelling back from Dubai to London Gatwick on 16th April 2026. I am not sure why exactly, but generally I was able to sense a lot of friendliness in Dubai Airport (which was lot less crowded). In flight, one of the attendants was very helpful. The menu did not have a vegetarian option. I said I was happy to just have the tray with the bread roll, salad and dessert and skip the main meal. She did not say anything, but then came back and gave me a vegetarian pasta tortellini. I thought that was such a helpful gesture and shows she would go further to help the customer. Her name is Vanessa (name badge says Vane’). I thank Vane for her kindness.

Very disappointing experience with Emirates on flights EK242 (Toronto–Dubai) and EK530 (Dubai–Kochi) while traveling as a family. This was not a single issue but multiple service failures throughout a long-haul journey: Inappropriate seating arrangement for a family, with members not seated together. No proper or effective response from cabin crew when concerns were raised onboard. Meal service cancelled, which is unacceptable on an international long-haul flight.

I travelled on September26,2025 from SFO to Delhi. Flight EK 226. After a very tiring day I boarded flight, travelling in Business class, seat 07A. I was expecting high level of service but alas not true. I asked for a cup of tea, it was cold, explanation was that I was sitting too far from the galley!!. Supervisor came and "pretended" to understand my frustration but the galling nuance was that this may be my first experience in business class. I have travelled on, Virgin, British Airways and Air India.

Our family's experience with Emirates airlines was great up until the very last leg of our vacation. (Dubai - Toronto) For whatever reason only 1 of our 4 bags arrived in Toronto with us, the other 3 didn't make it to the plane. The flight staff were very polite and informed me of this during the flight and explained what I had to do once we landed. So up to this point no complaints. Once we landed and proceeded to the correct desk to report this then we struggled to understand Emirates methodology for compensating customers in our situation.

Terrible experience. Made to feel like it was my fault and given very little support and still awaiting a refund for an upgraded seat that I could not use on the next leg. I was flying to Malaysia so had to fly to Dubai to connect to my next flight. I had an hour to connect which when asked I was advised that it will be all ok. Arrived on time, was first person to get off but no support on the ground to connect, put on a bus which then stood for 20 minutes doing nothing and then gate closed at my next flight although was there 20 minutes before. No support at the gate. Sent to Emirates desk then to be made felt that me missing my flight was my fault. 8 hour wait with a miserable food voucher that could only be used at certain locations. Next flight I paid for an upgrade but could not use as no seats available. Still awaiting a refund for this as their system again for this is not customer friendly!!!!

Very bad experience with them in JFK airport. Delayed our luggage for 2 days, and even we had to go back to the airport to collect the luggage which was 1h 45 mints from our hotel and me and my family of a child of 10 years had to wait 2 hrs in the airport to get the luggage, all the staffs in JFK was very rude regarding this.

What you see in Emirates’ commercial is fake for most of us, it’s only for First Class passengers. Their Economy, Premium and Business Classes are very mediocre. But I’m writing this review today because Emirates CEO, Sheikh Ahmed Bin Saeed Al Maktoum, is cheap and his airline policies are against regular people and especially people with disabilities. 

Poor service during the arrival on March 18, EK333. I booked it with wheelchair from Manila to Dubai, UNFORTUNATELY when my parents (86 YO and 76 YO) arrived on 18th, there was no wheelchair, they had walked from the aircraft until the baggage belt. I AM NOT VERY HAPPY, actually so angry coz how are you going to expect an elderly to walk that far. If I would have known that this wheelchair booking is UNRELIABLE, I should have booked them Marhaba. I am so disappointed and angry that you let my parents walk that far. I didn't expect that this will happen in Dubai on EMIRATES. I WILL NOT ACCEPT JUST A SORRY, this is completely unacceptable!!!

I’ve flown with Emirates a few times and my experience has been mixed. The planes are comfortable, and when everything goes smoothly the service feels polished. On my last flight, the food was decent and the in-flight entertainment was definitely a highlight. That said, customer support could be much better. I had an issue with my booking and it took a long time to get a clear answer. Communication felt slow and not as helpful as I expected from such a big airline. Overall, Emirates delivers a solid in-flight experience, but the ground support and customer service side needs improvement.

I am utterly disappointed with Emirates and feel completely misled after two consecutive nightmare experiences. This airline does not live up to its reputation and engages in deeply dishonest practices.

I flew on Emirates for the first time last month and was extremely disappointed. They did not follow through with their promised services, so don't be fooled. They offer a fancy, glossy package of business class, but the reality is they don't meet what's advertised. My flight was delayed landing in Dubai, but rather than drive me to my next flight as promised, they decided I wouldn't be able to make it and cancelled my ticket before I even tried. I asked the drivers at the gate if they would kindly take me, and I was denied. I ran 20 minutes across the airport, and arrived on time but was told they had made the decision for me. My baggage was delayed by 2.5 days - they couldn't explain why it wasn't loaded on the next two flights. My meal was also no longer available since they had taken me off the flight.

Emirates is a great airline to fly with and I have done so for almost 20 years. However I am completed disappointed by the customer service and there needs to be a significant rehaul there. The agents are completely inexperienced and not trained to handle queries besides very basic ones. I have been a member of the skywards loyalty program for over 16-17 years. 2 months ago when I tried to log in the pw would not work neither would it allow me to reset. Upon contacting the customer service online I was told that my daughter’s account had the same email as mine and as per their records as she is 21 now so they have cancelled my account???? My daughter has been 21 for 10 months now, so I was completely baffled. I even asked her to contact to have her email changed and she did and then she was told her account does not exist now????

I was on this flight and I needed to urgently visit the bathroom as I have a bladder infection, the flight attended refused to assist me, even after she saw me struggling with this. I ended up peeing the seats and I had to visit the doctor this morning because this made the infection worse. Her name is Ira, she’s tall and has golden brown hair. After the flight landed she did not even help me open the toilet and even the other lady that was around walked past me hitting me with her shoulder as she passed me. She had no patience nor willingness to be of help or to help me remain calm when this was happening. I am very disappointed that an airline such as Emirates, with such a reputation would have this kind of people representing its brand. I would like a formal written apology from the hostess herself. This is my second time complaining without a response from the Airline.

I had a very unpleasant experience with Emirates during the baggage check-in process. The staff were surprisingly rude and unaccommodating. As a passenger already under the usual stress of international travel, I was shocked by how strictly and aggressively they handled my luggage situation. I had slightly over 1kg extra on each piece of my checked baggage. Instead of showing any understanding or offering solutions, they insisted I remove the extra weight. I had to shift the contents into my carry-on and backpack, which was stressful and embarrassing.

Basically a dishonest company. I wasted a huge amount of time trying to get them to refund the additional amount I paid for a Premium Economy seat when Emirates rebooked me on a different flight that had no Premium seats. It should have been an automatic refund when they issued me a new boarding pass, but instead they wasted hours of my and American Express' time giving us the run around. And, I never did get a refund. Service on my Emirates flights was also condescending and poor. Will try to avoid them if at all possible.

I travel each year in summertime with my family in Emirates Economy Class. The level of food service, comfort, cleanliness and other amenities has steadily declined. Plus there are no benefits to being a loyal customer for so many years. No extra off for premier class or other upgrades., even though those seats are empty. I consistently ask to no avail. Then the buy extra luggage policy is further deceptive. I recently bought extra luggage as it said 60% off and when I called to say I was over charged, I was told that 60% was applicable after buying 5 pieces of luggage. Emirates has really declined in services and representation. Their staff is still courteous but other than that there is no value or attraction in traveling with Emirates.

Emirates charged me double for my business class booking, which cost $4674.35. When I requested a refund for one of the payment methods, they canceled my booking entirely and only refunded $71.65. This is the worst experience I’ve ever had with an airline.

I was a first class passenger. September 30th I was at Delhi airport. I was told my ticket is cancel because I did not pay visa fee. Before I reach to airport I have call Emirates air customer service TWO TIMES. Both time I was told I can pay fee at Dubai airport. At Delhi airport they hold me TWO hours. I offer to pay at Delhi airport with my American Express card or cash. They said they cannot accept payment there. I was So embarrassed and very nervous while they was holding me in first class line then someone from airport pay them and I have to pay him cash to get in the flight. 2nd Flight flight from Dubai To New York someone had heart Attack and die front of me. It was very bad experience. I am having trouble of sleeping and having nightmares.

Husband and I flew with this airline. Honestly, the worst experiences we had were in business class. They wouldn't allow us to get into their lounge since they claimed it was upgraded to business only. Their business class costs around $700, which is way more expensive than other airlines that offer more luxury and better service. First and last, never again. They won't treat you nicely. It's all talk about their airline, but they're not good at all. Won’t recommend and wish they have zero stars. Not even worth one star!

I recently booked a trip for my parents with Emirates Airlines, traveling from India to Seattle via Dubai. While I had high expectations based on their reputation, our experience with the wheelchair assistance service was disappointing. At Dubai Airport, despite a prior request for wheelchair assistance for both of my parents, none was provided. This caused a lot of inconvenience and stress, especially during the layover in a large and busy airport.