Complain about a product or service

Emirates

Jagadeesan of Anaheim, CA July 2, 2009

My Childs stoller was broken completely on Chennai, India to Los Angeles flight. I claimed 650 for the damage as the stroller has been totally unusable now. Airlines rejected the claim, saying some weird reason.

Raj of Lagos, Nigeria June 17, 2009

I travelled by Emirates on 14th june 2009 from Mumbai(india) to lagos (nigeria) via Dubai and I had checked in only one baggage (that means I had put all my belongings there). We waited in the aircraft after boarding ath the Dubai airport for almost more than 2 hours and the pilot announced that there is some problem in the baggage system. On arriving at Lagos with more than 2 hours of delay i found that my baggage has not arrived and its was about 9.30-10.00 in night. Clearly its fault of emirates.

On the airport there was no emirate staff available to listen and non of the airport staff were willing to talk. I was in complete fix. One airport staff showed some courage and noted my baggage tag no. and my phone no. on the pretext that he will call and inform me once the baggage is arrived.

I left with nothing some how managed to check in hotel , i had no pare cloths. Next day I had to buy new cloths and business suite for my meeting which i cant cancell. I sent mail to emirates to which i got a reply that we will investigate. I tried calling Emirate office in Mumbai and Dubai for which I spent more than 10000 naira but of no avail. their customer service officers wanted the complaint reference no. but i did not understand from where I will give the complaint no. when there was no one to take the complaint. I spent 2 nights in hotel. next day evening i went to airport to see if my luggage is there and after much struggle I managed to see my luggage and finally got the same.

Anumba of lagos, Nigeria June 7, 2009

am a business man,i came back from beijing-china with 9 lugages via dubai to lagos on this date 31st may 2009 been on sunday,then we landed in lagos around 8.30-9.00 in the night.when i was waiting in the rolling-belt,i could not see my baguages until the belt stop then i now notice that my bags is the last that came out from the belt.coming to my notice i realize that my baguages is now 7 in number.then i went to asked the ground staff for Emirate air and he told me to fill a form for missing baguages which i did,and the staff told me to be coming air-port every day.On the 5th day from the day i arrived, i ask the staff in Emirate office in air-port and he told me that my 2remain bags is not inthe system that i should call beijing baguages-stores.As a Sky ward member,i call the service line from which i obtain beijing number.

After i called the beijing baguages-stores,they now tell me that the same day i traveled with my 9 bags with these reference no8ke15675 via dubai to lagos.then later i called Dubai-baguages stores with these no.+97142032233 and the answer was the same(the same flight EK781 that i came back with it carries my 9 bags).i am so pleased to who-ever it might concern, to called in order the management of Emirate office in nigeria-lagos air-port because the Ground staff(naming NAHCO that is handling off&load luguages in flight are not good at all.i.e stealing,not supervise very well expecaily the team that work on 31st night flight because my baguages landed in lagos according to what beijing&Dubai stores said. ).meanwhile my 2 baguages is still missing.

Tony of Bangalore, India June 1, 2009

I traveled from Mauritius to Bangalore via Dubai in Emirates on 30/05/09 (EK 3704 & EK 566) along with my wife and my sons. We had picked up a ship model and had parceled it in the same Flight. On landing in Bangalore at 5:15 we were shocked to find that our parcel has gone missing (baggage number 0225, 0340, 0341, 0226, 0223, 0339).

We complained to Mr J. Varghese (Emirates staff) and handed over the receipt and the indemnity bond. He simply said nothing can be done about it. When we insisted on registering a complaint he got furious and started abusing us. He physically tried grabbing the receipts from my wife. The footage of this would be available from the CC TV records in the airport. The staff acted like a bouncer in the airport and threw in a lot of verbal abuses. The Facts are the following 1) I traveled by Emirates though it is costlier than other airliners expecting better customer service 2) Ship Model Cost Rs35,000 Mauritius and we spent another Rs10,000 for the fragile transportation to Emirates ( I still hold all vouchers) 3) Emirates lost my model ship and staff did not take the pains to trace it 4) My entire family and me were harassed, abused and threatened 5) Now today we again try calling them up and calls just keep escalating I am not trying to file for damages or the harassment we went through. I just need my Ship Model back. Can any one help me trace my baggage?

Dulce of Farwaniya, Kuwait May 6, 2009

Subject: Delayed and damaged checked-in baggage.

Me and my husband arrived in Philippines on 8th of April on Flight# EK332. Unfortunately, one of our baggage did not showed up in the conveyor. It is a carton containing a stand for a Grand Piano size keyboard. We've waited until the conveyor stops delivering the remaining baggage. We reported our problem to the responsible staff who made us fill-up some forms and assured us that they will deliver the item within 3 days to our house. Thankfully, we received the box as their scheduled delivery date.

However, it was not the end of the anxiety,troubled and disturbing moments. On our return flight to Kuwait and arriving on 30th of April on Flight# EK 853 same thing had happened. One of our baggage, a fully secured rigid carton (box) containing newly purchased and used clothings was not delivered by the conveyor. It was around more or less 2:45 in the morning and we have to spend more time in the airport tired and anxious about our baggage. We undergo the same process for the recovery of our item. Same procedure was initiated by Emirates staff for the delivery.

Sadly, our baggage was delivered with completely damaged carton and they just put the items in a big Emirates plastic bag. I had no idea whether I lost some clothings because i did not have a list of what I put inside the carton but evidently some clothings where damaged and were became dirty with grease like substance. I have taken some photos of the plastic bag when it was delivered to us before I opened and checked for our items. I also kept the baggage barcoded tag with me as proof just in case needed.

Tom of Bath, OTHER April 16, 2009

Tom of Bath OTHER (04/16/09)
I am writing to express our disappointment with the service we experienced on our recent flights from Heathrow to Melbourne resulting in the loss of one nights accommodation.

We arrived at Heathrow and were informed that there was a delay to the flight of about an hour (which later turned out to be more like 4 hours) and were told that we would not make the connecting flight and had therefore been moved from the 0230 to the 0930 flight from Dubai to Melbourne. We were assured that due to this delay we would be offered hotel accommodation at Dubai as well as free refreshments. In total this resulted in a delay of around 12 hours.

Once we arrived at Dubai, we were told that we should speak to the ground staff who were expecting us and would help us out and look after us, however on departing the aircraft it was clear that Emirates staff were not willing to help us, nor did they have any idea what was going on and they certainly were not expecting us. Because of this we were forced to spend around 7 hours wandering around Dubai airport with no money (we didnt expect to need any for a planned 2 hour stop), no food and no water. This was also the middle of the night, and the promise of a hotel room never materialised. When I spoke to an Emirates staff member I was told we could have food at the restaurant but not until 6am. I asked for a glass of water but was refused!

At this point I was quite dehydrated after a 7 hour flight, and I was then forced to wait another 4 hours for the restaurant to open before I could get a drink. When we finally departed Dubai for Melbourne we did so on a 737 not the planned Airbus. As I said, I specifically booked a flight on an Airbus due to the extra space and the ability to fly from DXB to MEL non-stop.

To add insult to this we were told we had to stop off in Singapore further delaying our journey. We were told that we would be stopping for a maximum of 1 hour to refuel and that we should stay on the plane at Singapore. However, when we landed at Singapore we were told by the cabin crew that this plane was terminating at Singapore and we needed to get off. We then had to wait at Singapore for 2 hours before getting back on the same plane for another cramped flight to Melbourne.

What this resulted in, apart from the terrible service received from Emirates staff, was us losing the first nights accommodation of our trip, a night which we paid a premium for due to it being the Grand Prix Weekend (the reason for our trip). This also resulted in us having to go straight to the event from the plane, having missed 2 nights sleep because of the delays. What should have been an enjoyable once-in-a-lifetime trip, turned into a nightmare journey and meant we had to watch the Grand Prix suffering from stress and tiredness. The actual financial loss caused by Emirates is around 300.

Ritesh of Schaumburg, IL March 26, 2009

Ritesh of Schaumburg IL (03/26/09)
We lost our some items from the baggage. Actully Emirates staff anounced that we dont have enought space in the Air Craft at New York Airport, so please submit your hand Baggage at the Emirate Counter and you can pick up the hand baggage at your destination airport. we received our baggage, but we are missing my Brand new Cell phone and Digital Camera from that baggage. i complain many times. there is no reply from the main office.

Aparna of Cochin, OTHER February 24, 2009

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