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Emirates

Nadeem of Viena VA (10/25/08)
To my surprise, Emirates Airlines allows special treatment to UAE VIPS even if it means endangering passengers. On a flight yesterday there were 13 falcons in the cabin on on the plane sitting right next to passengers.

Our complaints solicited the response this is a sheikh. What is worse, they would not even let us off. Of course this happened in Dubai where the sheikh law prevails. Sad I had a better impression of Dubai. But certainly Emirates is not my airline any more.

Suffered mental anguish. Visions of snakes on plane. Imagine flying with a live falcon next to you.

Syeda of Mississauga, OTHER September 19, 2008

Syeda of Mississauga OTHER (09/19/08)
I just travelled on 17th sep2008 Toronto to Islamabad via Dubai with my 3 kids. i had a reservation for the basnet for my 6month old Infant ,At the airport ground staff Toronto didt gave me the basnet. person issued the boarding passes was very rude and ignored my all requests to give me basnet, the same person was in airoplane before we fly from Toronto. I asked about my stroller ,that can i get my stroller at the Dubai Airport and he replied in the Airoplane do You know will arrived at Dubai alive?

This was my ist Time experience with Air line. Do [they] have this kind of attitude and service for custmers? without manners ,without customerservice ,i need all my questions to be answerd and the action against the person responsible ,who made my travell missrable ,uncomfortabe with my infant and childerns.

MENTAL STRESS, fear and threating attitude SCARED ABOUT TRAVELLING THOURGH EMIRATES.

Shreyans of Jouy-En-Josas, OTHER July 27, 2008

Shreyans of Jouy-En-Josas OTHER (07/27/08)
No food served. Baggage Lost. Continous miscomunication by airline customer care

Mental agony Physical pain due to hunger Monetry loss due to loss of baggage Monetry loss due to travel to airline office multiple times Monetry loss due to multiple calls to airline customer care without any result

Stella of Beltsville, MD July 13, 2008

Stella of Beltsville MD (07/13/08)
I made a reservation (for July 9th 2008) on Emirates airlines on June 21 2008 for myself and me infant daughter flying from Washington USA to Lagos Nigeria. I asked for the fare for my daughter as mine had already been paid as it is a return flight. I was given the fare and was also charged 150 date change fees. I sent a money order to Emirates airlines in New York on July 2nd through USPS Express mail.

On July 5th I called Emirates to confirm receipt and was told the money order had not been received then asked USPS for a proof of delivery to be sent to my e-mail box. This was done same day (July 5th).With this information, I called Emirates again and told them that USPS has confirmed delivery, an agent informed me that even if they had received it my travel details could not yet have been updated since this was the 4th of July weekend, but that it would be done on Monday 7th July.

On Monday I called again, I called 3 times before I could get someone to commit to call me back the next day with information as to what happened to the money order. 8th of July, Emirates informed me that they had received the payment and would send my e ticket via e-mail same day. 9th of July morning, nothing had been sent, I called twice and promises were made that I would get the ticket in my box. I told the agent I would be leaving home for the airport by 2pm and so would need the ticket mailed before then, she promised to get it sent in 15 misuse also informed me that my flight from Washington to New York which was on Delta airlines had been confirmed and that my daughter would not be getting an e-ticket for this part of the flight because infants fly do not get seats on domestic flights and so are not issued tickets. The time then was 11am. By 2.20pm nothing had been sent.

I went to Dulles airport with only a print out of my reservation details. At the Delta counter, I was informed that my name was not on the schedule, I called Emirates airlines and was given a ticket no which I relayed to the Delta staff at the counter. At the point of giving me a boarding pass, the Delta staff informed me that no mention had been made of my infant daughter on their flight and so she could not go on board with me. They said I would need a paper ticket for her because this was an international flight. I called Emirates and they were insistent that as an infant, my daughter did not require a ticket. Needless to say that I missed that flight and could not get another for that day.

Emirates then booked another flight for Monday 14th on which I would have to get to Dulles airport latest 4am to catch the flight going to JFK through Delta for 6.30am.I had to immediately buy a ticket for my daughter for the same flight. On Sunday 13th July, I called Emirates office to ensure that my flight was confirmed and was then told that the complimentary hotel earlier booked for me had been cancelled as I would now be spending longer than 24hrs in transit so I would have book another hotel for myself and also I would have to collect my luggage at Dubai. My flight to Dubai from JFK leaves at 11.20am on the 14th July 2008 and arrives Dubai 8.05a.m.on the 15th I then leave Dubai for Lagos at 9.15a.m on the 16th July. This change in booking is through no fault of mine.

I spent over 1 hour on the phone to Emirates at the aiport in Dulles on the 9th wasting time,money and effort only to be told this. By missng that flight,I missed my son's valecdictory service in Lagos Emirates cost me an extra 96 dollars in ticket fees to Delta for my daughter because of their negligence. I had to spend 4 extra days unplanned for in the USA due to the missed flight. I'm also now expected to pay for my stay in Dubai.

Amit of Pune, OTHER July 4, 2008

Amit of Pune OTHER (07/04/08)
I have traveled through Emirates from PARIS -- DUBAI -- MUMBAI on 30 July 2008 and arrived in Mumbai on 1 July, and Yesterday only I got my baggage. In that baggage lots of item were missing, I need a compensation for my lost items and for inconvinence.

Ahmer of Basis, OTHER July 2, 2008

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