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Emirates

Kanika of Adlikon Zuerich OTHER (02/26/08)
On my return flight from Kolkata with Emirate EK 547 on 22.02.08 at 08.55am, on the way to Zuerich via Dubai, my digital Sony pocket camera was stolen from my handbag in Kolkata International Airport. I placed my handbag on the belt for security check and headed for body check for Ladies. I came back, picked up my handbag, and only in the plane I realized that my camera was missing. Either a passenger bound for Dubai or the security man (I suspect, since the zip of my handbag was partly open after the screening) stole it, but I was too fool not to verify my handbag there and then.

I have been traveling 30 years but never had such a bad experience. The sad thing is all the pictures taken along with my son, who visited after 14 years, with elderly grandparents, families and relatives are completely lost now. I feel really miserable. I would be really grateful if someone could at least retrieve my pictures which is more important to me than the camera.

Elroy of Chafford Hundred, Grays,, OTHER January 20, 2008

Elroy of Chafford Hundred, Grays, UK (01/20/08)
After searching all across the airlines website for a complaints page I managed to find a local email address as a point of contact to file my complaint

I am a Skywards frequent flyer member and have travelled on a number of airlines and also on a number of Emirates flights and the flight EK303 from Shanghai to Dubai on 16th Nov 2007, was indeed my most traumatic experience

Let me recap the whole flight experience

Take off from Shanghai around 11 pm with a minor delay Dinner was served : the bread was cold and stale, the food was tasteless and there was no wine to accompany the food. When I did ask for a white wine to go with my seafood meal I was rudely told that it was coming. However by the time it did come I was done with the food (whatever that was palatable).

Clearance of the dinner plate : It was well into the wee hours of the morning before the dinner plates were cleared. When I did ask to take away the tray so that I could get some sleep, I was rudely told that they would be back but was quite some time

The flight entertainment was good, the only positive thing on the flight!

Breakfast was also quite tasteless and once again there was a delay in clearing the trays

I asked for a customer satisfaction form and made my feelings known about the service received, not knowing the worse was still to come

ETD Dubai was approx 0500 and we seemed to be arriving about 45 minutes earlier which we were happy about, however due to the fog the flight was diverted to Abu Dhabi After landing in Abu Dhabi we were asked to disembark the flight while Emirates coordinated return to Dubai, and that was the last we heard from Emirates staff for the next 7 hours.

While we waited at Abu Dhabi terminal like cattle, we had no information, no food, no drink (unless at personal expense). All other stranded passengers of other airlines were taken care of!

The airport authorities could tell us nothing. No Emirates staff to assist and advice whether we would fly back or road transport was being arranged (an hour away from Dubai by road).

After the 7 hour delay in the terminal we were asked to board the flight, which was still quite filthy after the previous 8 hour flight.

What was most surprising was that the crew were changed. Emirates took care of their crew by sending them home to Dubai but their paying passengers were left hanging like lost baggage with no knowledge of where and when they would be attended to. This was most appalling. Considering that a flight crews responsibility is to take their passengers safely from port of embarkation to port of disembarkation this treatment was quite appalling

Some passengers decided to walk out of the airport and the new crew had no idea of how to locate these crew and this resulted in another few hours delay

After taking off and landing in Dubai the airport bus which transported passengers from the plane to the terminal did not communicate any information that the first stop was for transit passengers only and that there would be second stop outside immigration for all pax disembarking in Dubai. Everyone got off at the first stop!

Baggage took so long to come out and even the information board stopped displaying EK303 which resulted in panic that our bags were lost Finally walked out of Dubai airport 12 hours after original ETA

Overall an absolutely horrible journey and well below the expectations I had of Emirates, which few years ago was considered to be the best airline in the world. Having flown with EK before I absolutely believed it but after this experience I am furious with the airline and its concern for its passengers.

The best and most effective form of advertising is known to be word of mouth and after this poor management on EK303 Added a new perspective to the Emirates tag line Keep Discovering!

After my complaint, two weeks later I received a response from the Customer Service, surprised about my taste in food and claiming that the incident was beyond their control...was taken aback by their response by which they tried to wash their hands of any responsibility, and as a so called goodwill gesture offering me air miles....whatever makes them think I would want to travel with them again!

Rajesh of Mumbai, India January 2, 2008

Rajesh of Mumbai OTHER (01/02/08)
While returning to India my luggage got delayed (more than 2 days), and upon receiving the same number of items were missing. I have sent about 15 reminders to airline's customer affairs division, but as of today I have not received any reply and about 2 months have already elapsed. It is shocking and surprising to understand the manner in which so called reputed airlines operate . My file number was dated 8th November, 2007 .

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