|
Enterprise didn't get to be the largest car rental company by accident. There are lots of customers who've had good experiences but quite a few who've had problems.
Some other recent complaints ...
Joe R. Holmes of Los Angeles, CA April 2, 2009
I rented a car from attendant Robbie (Mercedez)on Mar 5th to Mar 9th, 09 on a 35. day special. Car was extended for a week from Mar 9th to 16 Mar at a rate of 299. The car was extended again from Mar 16th to Mar 23rd for at a rate of 299. The cost for car was picked up by So. Bay Marcedez from Mar 23rd to return date of Apr 1, 2009. The car started out as a rental based on Y & S Auto Body, located on site, and following charges pickup by So Bay Marcedez. Stepanie was contacted by me and Paul B. of So Bay Mercedezs for the financial exchange of car from 23rd Mar through Apr 1, 09.
I've contacted Brendon (Area Manager) with a explanation of fees and dates per Robbie and as listed on pink copy of contract. Im told that Robbie no longer work for Enterprise and Stepannie has been relocated due to promotion. Brendon stated he would check with Stepannie and call me back this a.m.? Im responsible for charges of 4 days from Mar 5th to Mar 8th at 35. and two weekly rates at 299. each per Robbie.
Shontae of Broken Arrow, OK March 24, 2009
3/23/09 I was referred by the insurance company to Enterprise Rent A Car. The car they rented me was so dirty. The seats were visibly stained and obviously smoked in. I was told all their cars were smoke free. I pointed out all the above and she made note of it on my receipt. I refused to get take the vehicle. I was told that they didn't have anything else readily available, even though there was a car just dropped off. She claimed they had to check it in. I was willing to wait, but she dismissed my request. She advised me that she would call me once they had another car come in. They never called, I called them. I told them that I started to get sick from the smoke fumes and mildewy smell. They acted nonschelant about my claim. I had to have my husband come pick the car up from my job to just take it back.
They did replace the vehicle however I am now sick w/ runny nose, cough, scratchy throat and headache. All result of they nastiness of that vehicle. I have called to file a complaint w/ them, but was told by their office they didn't have a number to give me. I don't plan on letting this go, because I am still sick. I had to use a sleep aid last night to help me fall asleep because I was so sick last night. Even w/ the sleep aide, I was up several time throughout the night w/ sneezing, runny nose, and coughing.
Manish of Los Altos, CA March 23, 2009
I rented a car from them through Larry Hopkins Honda for warranty service in November 2008. This february they charged my Credit Card for 245 without any warning or notification. When I called them they claimed Honda has not paid them. Per Honda, they were paid in December 2008. I have had 5-6 calls with Enterprise without any resolution. I won't recommend renting from this location.
Waste of time call Enterprise and Honda many times to get this resolved. It is still not resolved.
Nicole of Ny, NY March 20, 2009
I used Enterprise while my car was being repaired and from the beginning, felt something was wary about their practices. The staff seemed friendly but definitely inept and the branch manager was misleading then abrasive when called upon it. I was given a car that was dirty inside, blinking oil change needed and absolutely no windshield wiper fluid, which are essential fluids needed to optimize performance. Furthermore, the first sales person to perform a pre-rental inspection, either intentionally or unintentionally, did not perform a thorough inspection and missed damage that was under the side door panel. Of course, upon returning the car, i was found responsible for said damage, although it was obviously an old damage due to the accumulation of rust in the damaged area.
The branch manager was insistent that damage was my fault and said i could not leave the building until i pay. The manager made me pay 1000(my insurance deductible) without first getting an estimate for the damage. They said this was in their contract, but it is not. They said that if it cost less to have the damage fixed I would be refunded the money. All it says in their contract is I will pay the owner the amount necessary to repair the vehicle. If you are required to pay your deductible up front, it should be written in the contract. I have no problem having the vehicle fixed after the estimate has been done and turned in to my insurance.
I feel that this practice of theirs is extortion and I feel that I was taken advantage of.
I called Enterprise's corporate headquarters to file a complaint and even those representatives were rude and condescending. There was absolutely no customer service efforts to hear my defense and to diplomatically resolve the issue. I will never use this company again, will make sure my hospital cancels their contract with this company and urge the public not to rent with this company before someone else gets cheated out of their deductible and experiences deplorable customer service. I do not recommend for anyone to use this company, horrible customer service and shady practices
Mary of Lynchburg, VA March 17, 2009
I have rented cars from Enterprise several times. This time, I received my worst rental. I reserved an economy car. I received a bottom of the line Cobalt with no power. I didn't realize you rented cars in this age without power. I think 45/day for a car without power steering, windows, nothing is a bit over priced. I have to drive to Charlottesville for a medical appointment, which is 70 miles away. My appointment was for 5:00, I was picked up at 5:30 and the place was closing by the time we finished the transaction. It was too late for me to request another car. I am angry about that and just want to express my anger.
Unnecessary discomfort and wear and tear on my body having to manually manuever everything.
Jacqueline of Snellville, GA March 6, 2009
I rented a car because my car was in the shop being repaired. When I picked up the rental, I specifically asked for an upgrade as soon possible and was promised they would do the best they could. I waited three days after hearing nothing from the Rep. and then called to see if the upgrade was possible. I was then told that something just came in and that they could mzke the swift for a SUV which at the time had a 1/4 tank of gas.
My car was ready 4 days later so I returned the SUV with a 1/2 tank, a 1/4 tank more than I received. I had not way of knowing that my car would be ready, so of course I filled up the tank. Rep. told me that I would not be refunded for the excess gas in the SUV. I don't understand why I can't be refunded, because if I took the car back with less gas than I received, I would have been charged at rate per gallon for what was owed.
This is poor customer service and I plan to share this situation with my insurance company and my employer, since Enterprise is listed on our Employee Incentive Program. DeKalb County Schools will not support cheaters and poor customer service.
Loss for a 1/4 tank of gas at 1.85 per gallon.
Lauren of Indiantown, FL February 27, 2009
We had reservations on 2/26/2009 for a truck to rent for two weeks to go to our property two hours west of Del Rio. We spoke to the manager a week in advance to reserve a truck. Called him the morning of our trip just to make sure we have a vehicle. Edwin told us everything was taken care of. We arrive at del rio airport at 11:00pm and an enterprise employee was there...in a car. He said he was instructed to take us to our hotel.
#1)-- We have no hotel. Our plans were to drive to our property because we have a house and don't want to waste money on hotel rooms. #2)--We had to be in Dryden to look at property at 8:00am the next morning #3)--There are four of us with four huge bags and we can't even fit in the small car to find a hotel...
So we finally find a hotel, and pay for two rooms. 290 for nothing.
But wait the story gets better... This is the SECOND time this has happend. Yes, SECOND. And they refuse to refund us for the total 420 we have spent in hotel rooms.
Beside the inconvience-- the 420 in hotel rooms would be nice to get back. The employees at enterprise say this new manager does this to customers quite frequently. William of Wellsburg, WV February 21, 2009
Returned car with a small ding on door. Credit card company is paying for damage, except for Enterprises 100 Administration fees. What I'd like to know is this administration fee legal to tack on, and if so is 100 dollars excessive or just about right?
Sandy of San Antonio, TX February 14, 2009
A man ran a red light, and we crashed into him with our new car. His insurance paid for our rental car, all wa fine. Then the insurance decided to stop paying on Jan. 29. No one informed us and we had a good size bill. Then two days ago enterprise took 250 dollars from our account with out telling us or asking our permission. Now we are trying to get in contact with someone, but we keep getting transferred, to different people. Not happy with whole situation, I want my money back, and an apology. If you know anyone to help please tell me, I am lost. Thank you.
Stolen money from our account. Put us a week behind in bills.
Manju of Middleburg Hts, OH February 14, 2009
I had rented a car from Enterprise in the month of Jul'08 and had paid the rental charges. In the month of Nov'08 my credit card showed a statement with Enterprise charging me 45.50. When contacted Enterprise, they did not why that charge was made. Till date its not known and they have not refunded my money back.
loss of 45.50
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
Print This 
Email This
